RTP blog

DECEMBER 19, 2017

But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. 2017: “Retailers need to use all of the data they have — from online sales and behavior, to loyalty, to in-store sales and behavior — to understand their customers.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Optimizely

AUGUST 23, 2017

There have been nine retail bankruptcies in 2017, with RadioShack, J.C. You have to consider the technical complexity of fulfillment and how you can maintain your high level of customer service and satisfaction online. . Invest in Omnichannel Marketing. Penney, Macy’s, and Sears each announcing more than 100 store closures.

eCommerce 186

eCommerce Omnichannel Payments Payment Services 186

Retail TouchPoints

JUNE 26, 2023

In 2017, Cameron Hughes was acquired by Vintage Wine Estates (VME), the 14th largest wine producer in the U.S., Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey. encompassing more than 60 brands.

Food and Beverages 254

Food and Beverages eCommerce Fashion Information 254

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Meanwhile, others are returning to a more traditional wholesale approach to increase their visibility in the eyes of consumers. Convenient fulfilment.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

NOVEMBER 24, 2020

Hobart brings more than 25 years of finance, consumer and retail experience to the role. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017. Current Chairman and CEO Edward Stack will assume the role of Executive Chairman and continue as Chief Merchant.

Sporting Goods 149

Sporting Goods Retail Fulfillment eCommerce 149

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Does this mean that not as many consumers are embracing these last mile offerings?

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

JANUARY 20, 2022

To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines.

Clothing 221

Clothing Payment Services Apparel Department Stores 221

Retail TouchPoints

OCTOBER 18, 2022

(AEO) has invested heavily in winning the hearts, minds and dollars of Gen Z consumers. From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement. Key milestones shared included: Planet: 3.5

Consumer 250

Consumer Operations Improvements Retail 250

Retail TouchPoints

DECEMBER 14, 2022

“As we accelerate our mission to help consumers access all the best of their neighborhood with convenience and ease, we’re excited to collaborate with Kroger to offer a broad selection of their customer favorites on-demand,” said Shanna Prevé, VP of Strategic Partnerships and Business Development at DoorDash in a statement.

Merchant Services 239

Merchant Services Gifts eCommerce Customer 239

Retail TouchPoints

AUGUST 1, 2023

Since its formation in 2017 , Store No. An example of this would be Walmart+ InHome , which allows consumers to place online orders and have Walmart employees deliver their orders, for free, through their garage or front door. The big question was whether consumers would adopt this in a similar fashion.

Presentation 228

Presentation Operations Consumer Technology 228

Omnisend

DECEMBER 3, 2021

Ad spending on Facebook has increased dramatically in recent years, from just $324 billion in 2017 to an incredible $2.26 Different customers prefer to shop in different ways, and in-store pickup is an increasingly popular and convenient option for many consumers. Reading Time: 6 minutes. trillion in 2020.

Shipping Costs 148

Shipping Costs Social Media Mobile Events 148

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand.

Omnichannel 284

Omnichannel Shipping Costs Fulfillment Gifts 284

BigCommerce

MAY 15, 2018

I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. Marketing and Expanding to Omnichannel. Google wants to be able to clip the ticket across every stage of the transaction — from the marketing to the payment to the fulfillment. OMS Systems.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

OCTOBER 4, 2022

Shopping Goodwill online will go back to social service programs at the location where the item was donated, so there’s a real circular ecosystem around this venture that I know the consumer cares about. I think [they’re going to] align their conscious consumerism around it pretty quickly.”. A Familiar Name in a New Space.

Operations 243

Operations Books Consumer Toys 243

Retail TouchPoints

JULY 6, 2020

Rebag started opening retail boutiques in 2017 and had 10. With our data-heavy perspective, we were able to understand what this resale world looks like for luxury handbags , and we wanted to educate the consumer about the true value of what they’re investing in ,” he explained.

eCommerce 277

eCommerce Retail Mobile Presentation 277

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. In fact, according to Statista , 77% of consumers use social media to discover new brands or products. Optimize for mobile As of Q1 2023, mobile accounted for 58.3%

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Blue Acorn

MARCH 18, 2019

Today’s consumer: they want it and they want it now. Ken Cassar, Principal Analyst and VP at Rakuten Intelligence, Piers Fawkes, Founder of PSFK, and Mark Berry, EVP, US at Ipsos Marketing share their latest consumer insights, from delivery and store experience to touchpoint strategies. In 2017, the average click-to-door speed was 5.2

Shipping Costs 40

Shipping Costs Consumer Merchant Services Shipping 40

ROI Revolution

NOVEMBER 2, 2021

The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Consumer spend on holiday items surged over the past many years. These record sales are expected despite growing supply chain, inventory, and fulfillment concerns.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

DECEMBER 2, 2021

The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Consumers spent an additional $1.8 Consumers spent nearly $2 billion more on Cyber Monday compared to Black Friday. Business being good isn’t always a good thing.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

ecomdash

AUGUST 1, 2018

Jet.com confirmed plans to open an ecommerce fulfillment center in the Bronx, New York City, this fall. Walmart’s ecommerce and omnichannel efforts have been accelerated in the wake of rival Amazon’s purchase of Whole Foods Market in August 2017. Jet.com to Open Grocery Ecommerce Facility in New York City.

eCommerce 61

eCommerce Merchant Services eCommerce Platforms Social Media 61

OrderDynamics

SEPTEMBER 29, 2017

This discussion has made it clear that fulfillment is an area ripe for innovation and disruption. However, in order to truly take advantage of any new capability as bold as this, it is crucial that retailers first step up their omni-channel game and create more efficient and connected fulfillment strategies. Time is up.

Food and Beverages 100

Food and Beverages Retail Games Channel 100

ROI Revolution

DECEMBER 14, 2021

The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Consumers spent an additional $1.8 Consumers spent nearly $2 billion more on Cyber Monday compared to Black Friday. billion in revenue. Not in the slightest!

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Korona

JANUARY 30, 2023

With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores. The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience. Brick and mortar retail has shown impressive resilience over the past year.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Let’s dive in and explore the top omnichannel trends for 2021.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. On the home front, more than half of the consumers surveyed by Opinion Research Corp. But as the rate of adoption grows, shifts in consumer behavior are sure to follow.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

RetailMinded

SEPTEMBER 26, 2022

While the pandemic and subsequent ecommerce explosion have driven strong demand for true omnichannel supply chain commerce solutions, it has also fuelled a less immediately obvious longer-term move towards direct-to-consumer (D2C) fulfilment too. Take Adidas as an example. Nimble Is the Name of the Game .

Supplies 98

Supplies Consumer eCommerce Retail 98

Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

Operations 230

Operations Shipping Costs Fulfillment Shipping 230

BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. A few years ago, the team decided to launch a direct-to-consumer channel. Traditionally B2B retailers are going direct to consumer. What to Know Before You Go.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Fabric

JANUARY 16, 2024

According to a recent PwC survey, nearly 80 percent of American consumers prioritize speed, convenience, knowledgeable assistance, and friendly service as crucial elements of a positive customer experience. Managing fulfillment routing and inventory can now be done in one place. Until now, OMS has been a separate system.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

ROI Revolution

JUNE 27, 2019

How do you recognize them to ensure you tell the right story to each consumer? Niche marketplaces have grown by 22% YOY (2018 vs. 2017). Consumers are also learning that they can trust brands on marketplaces. Consumers do have some concerns with marketplaces, like quality, returns, and long delivery times. Best-in-class.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

BigCommerce

AUGUST 17, 2018

For Tahnee, who worked in an aesthetically-driven industry , taking pictures of inventory was one of the more time-consuming processes. Consumers don’t like unexpected fees , which is something you want to be mindful of when setting your shipping costs and other fees. Marketing and Expanding to Omnichannel. Stop over-building.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

BigCommerce

DECEMBER 13, 2017

As consumers, we rarely hop on Amazon just for product research. FBA: Items that are Fulfilled by Amazon seem to rank higher than items Fulfilled by Merchant, all else being equal. What differentiates A9 from Google Search or other top search engines is Amazon is a buying platform. Amazon knows this.

SEO 209

SEO Merchant Services Document Recommendation 209

Retalon

SEPTEMBER 13, 2015

In today’s omnichannel retail world, the best way to improve KPIs and meet yearly objectives is by adopting a predictive analytics solution that can forecast true demand, accurately allocate inventory, optimize promotions, and balance inventory and assortment between stores while being in tune with individual business goals.

Improvements 32

Improvements Customer Experience Supplies Omnichannel 32

Retalon

SEPTEMBER 13, 2015

In today’s omnichannel retail world, the best way to improve KPIs and meet yearly objectives is by adopting a predictive analytics solution that can forecast true demand, accurately allocate inventory, optimize promotions, and balance inventory and assortment between stores while being in tune with individual business goals.

Improvements 32

Improvements Supplies Customer Experience Omnichannel 32

ROI Revolution

MARCH 14, 2022

Direct to Consumer. Direct to consumer (D2C) became a bigger focus for many brands during the pandemic as customers reduced their in-store shopping. Shipping & Fulfillment. 34% of decision-makers say shipping and fulfillment are top-of-mind for them this year. Another key component of video is YouTube, which boasts 2.6

Marketing 78

Marketing eCommerce Social Media Shipping Costs 78