Forrester eCommerce

JANUARY 31, 2019

The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. But 2019 is a different story. There were fewer, though costly, insured weather losses, as well as new thinking by insurance regulators when it comes to disruptive technology.

Customer Experience 339

Customer Experience Technology Customer 339

Forrester eCommerce

NOVEMBER 7, 2018

Media Acquisition Growth Explodes By any standard, 2018 will be remembered as a blockbuster year for media. On June 14, 2018, AT&T completed its acquisition of Time Warner for $85.4 billion, despite an appeal by the Department of Justice. A week later, Disney won the battle against Comcast to acquire 21st Century Fox for $71.3

339

339

Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Customer Experience 415

Customer Experience Customer 415

Optimizely

DECEMBER 26, 2018

It’s been amazing to be able to build and grow this podcast and we hope you’ll stick with us in 2019. Listen to the Best Of 2018 Now: Enjoying this episode? Thanks for listening to The Empowered Marketer throughout 2018! The post The Empowered Marketer: Best of 2018 appeared first on Zaius.

Marketing 150

Marketing B2C Shopify eCommerce Marketing 150

Forrester eCommerce

NOVEMBER 6, 2018

Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018). Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results.

Technology 380

Technology 380

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Forrester eCommerce

NOVEMBER 8, 2018

Many attendees of our B2B Marketing 2018 Forum remarked how the energy was high and the focus was driven — the marketing and sales leaders who joined us in Austin were on a mission to overdeliver on business expectations for their practice and figure out how to manage the conflicting priorities that 31% of respondents to […].

B2B 347

B2B Marketing Management Customer Experience 347

Forrester eCommerce

APRIL 24, 2019

At the end of 2018, Forrester’s cloud team made some bold predictions about how cloud computing would accelerate enterprise digital transformation everywhere, from the data center to the mobile device to the edge.

Mobile 342

Mobile Management Customer 342

Forrester eCommerce

NOVEMBER 5, 2018

Customer experience (CX) was at the forefront of CMOs’ minds in 2018. They shifted ad budgets (under siege thanks to trust and transparency issues) to even more technology and CX initiatives. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand.

Customer Experience 323

Customer Experience Technology Customer B2C 323

Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. In 2018, ITSM vendors were still completing the transition […].

Presentation 370

Presentation Management Marketing Customer 370

Forrester eCommerce

JANUARY 16, 2019

As a review, here were my 2018 predictions. We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Channel 418

Channel Multichannel Management Marketing 418

RTP blog

NOVEMBER 22, 2019

Alibaba claims more than 70% of new users in fiscal 2019 came from lower-tier cities. While Taobao’s livestreaming feature has been around for years, in 2019 it became a major focus due to intense competition as brands seek to capture customers’ attention. and foreign brands MAC, Levi’s, Ralph Lauren, Sisley and Burberry.

eCommerce 195

eCommerce Beauty and Health Apparel Shipping Costs 195

Forrester eCommerce

NOVEMBER 5, 2018

2018 was a tumultuous year for privacy: The GDPR went into effect, California passed its Consumer Privacy Act, Equifax revealed the largest consumer data breach to date, and Facebook disclosed separate incidents of data misuse and a massive data breach.

Consumer 313

Consumer 313

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023. She will report to Marcum and brings more than two decades of marketing and ecommerce experience.

Supplies 263

Supplies Operations Technology Retail 263

My Wife Quit Her Job

JANUARY 23, 2019

My wife just closed the books for 2018 and in this episode, I’m going to do a year end review for MyWifeQuitHerJob.com including all of the projects that I’m currently working on. Where I’m speaking at in 2019. What’s new for 2019. My key takeaway for 2018. What You’ll Learn. With both free and.

Blog 120

Blog Books SEO eCommerce 120

Retail TouchPoints

OCTOBER 21, 2022

flagship following its 2018 bankruptcy, just in time for the holiday shopping rush. Toys ‘R’ Us ANZ relaunched the brand’s website in Australia in 2019. WHP has been involved in the brand’s resurrection since 2019, but didn’t acquire its controlling stake until 2021. Last December, Toys ‘R’ Us opened its first U.S.

Toys 330

Toys eCommerce Games Operations 330

Forrester eCommerce

JULY 30, 2019

The Canadian tech market will grow in 2019 and 2020, but growth will slow from 6% in 2018 to 3.7% in 2019, according to Forrester’s report, “The Canadian Tech Market Outlook For 2019 To 2020.”

Marketing 337

Marketing Customer 337

Forrester eCommerce

NOVEMBER 3, 2019

In 2018, Alibaba generated a staggering $30.8 Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. billion […].

Events 218

Events Retail Customer Experience B2C 218

Forrester eCommerce

AUGUST 28, 2019

On August 27, 2019, Anaplan, a San Francisco-based business performance management software company, announced its intention to acquire the Israeli-founded predictive marketing and sales analytics company Mintigo.

Management 336

Management Marketing B2B Customer 336

Retail TouchPoints

OCTOBER 7, 2022

Amazon started testing of the fully-electric Scout in Washington State in early 2019 before expanding to Southern California, Georgia and Tennessee. Kroger also has been testing automated delivery since 2018, and Walmart launched its own program in 2019 in partnership with Ford and Gatik.

eCommerce 277

eCommerce Customer Retail Fulfillment 277

Kissmetrics

MARCH 12, 2018

How’s it doing in 2018? Video and messaging apps are leading the charge in 2018. 86% of B2C and 91% of B2B marketers are using content marketing according to the 2018 State of Content report from CMI. So, what’s happening in content marketing, version 2018? Let’s talk about content. Is it still the king? Let’s find out.

Marketing 205

Marketing Social Media B2C B2B 205

Fastr

JANUARY 23, 2019

Do you feel like your marketing strategy is stuck in 2018? The post Tune In To The Top Ten Marketing Podcasts of 2019 appeared first on Zmags. Is your content looking dated? It might be time to get a […].

Marketing 124

Marketing Social Media Fashion eCommerce 124

Retail TouchPoints

AUGUST 12, 2022

The litigation has been ongoing since 2019, when Sears accused Lampert and others of “asset stripping and ‘rank’ self-dealing.”. Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019. billion.

Other 242

Other Retail Operations 242

Retail TouchPoints

NOVEMBER 6, 2023

Nielsen, who has served as Overstock.com’s President since 2019, joined the company in 2018 as Chief Sourcing and Operations Officer. “As the company turns the page to become Beyond, now is the right time for me to also turn the page to the next chapter in my career.”

Home Furnishings 278

Home Furnishings Operations Improvements Retail 278

Forrester eCommerce

SEPTEMBER 3, 2019

2019 is the first year that we’ll be acknowledging insider threat during the month of September. In 2018, Forrester survey respondents […]. The US National Counterintelligence and Security Center has deemed September to be National Insider Threat Awareness Month to increase awareness about insider threats.

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Forrester eCommerce

JANUARY 31, 2020

When we started planning this research in 2018 and working on it in 2019, […]. While we don’t always share the background inspiration for our research, this time it’s quite important and will shed some light on how we arrived here.

Information 321

Information Technology Customer 321

ROI Revolution

JANUARY 22, 2020

Top Ecommerce Acquisitions of 2019. 2019 saw over 29 online retail acquisitions among Top 1000 and Next 1000 retailers. Another notable 2019 acquisition comes from PayPal, who acquired Honey for $4 billion. 2019 Sales: By the Numbers. This helped close out 2019 with a 13.9% billion in 2018 to $746.24

Shipping Costs 78

Shipping Costs PayPal Shipping Online Retail 78

Forrester eCommerce

JULY 11, 2018

The Canadian tech market will grow in both 2018 and 2019, but growth will slow from 5% in 2017 and 2018 to 3.7% in 2019, according to Forrester’s report on “The Canadian Tech Market Outlook For 2018 To 2019 — 5% Growth In 2018 Will Slow To Under 4% In 2019.”

Marketing 218

Marketing Information Technology 218

Retail TouchPoints

OCTOBER 7, 2022

Before joining Under Armour in 2020 as SVP of Americas Wholesale, Baxter served as President and CEO of LIDS Sports Group from 2016 to 2019. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019.

Apparel 277

Apparel Marketing 277

Forrester eCommerce

NOVEMBER 2, 2021

This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria. Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021.

Management 195

Management Marketing Information Technology 195

Forrester eCommerce

MAY 31, 2019

In our 2018 CMO Predictions, in the wake of Coca-Cola replacing its CMO with a chief growth officer (CGO) and the emergence of this role in other companies like Hershey’s and Kellogg, Forrester predicted that even more CMO roles at major brands would be usurped by a CGO. Now in 2019, with Unilever CMO Keith […].

Other 345

Other B2C Marketing Customer 345

Kissmetrics

MARCH 12, 2018

Let’s take a look at five mobile marketing trends for 2018 that can help you strategize your campaigns for maximum ROI. In 2018, we will continue to see the growth in the way mobile apps function. Instagram, one of the fastest-growing social media platforms in the world, had nearly 1 billion active users in early 2018.

Mobile 214

Mobile Marketing Social Media eCommerce 214

PFS

DECEMBER 13, 2019

Across channels, nearly 190 million shoppers took part in this year’s Cyber Five, per NRF reports, up 14 percent from 2018. See below for more Cyber Week 2019 record-breaking stats! The post The Results are in: Cyber Week 2019 appeared first on PFS Blog. But this is just a taste of this year’s success.

Channel 81

Channel Blog Consumer Omnichannel 81

Forrester eCommerce

NOVEMBER 25, 2019

In December 2018, we predicted digital transformations would go pragmatic in 2019. Has that happened? In the past one year, we have witnessed many businesses laid more durable and powerful foundations for their digital transformation.

Operations 289

Operations Management Customer 289

Forrester eCommerce

MARCH 6, 2019

In fact, many privacy budgets shrank in 2019, after firms were forced to spend more than they expected on GDPR compliance in 2018. Over and over, clients tell us they just don’t get enough funding for the kind of privacy programs they want to create. But what if we told you that customer-centric privacy programs […].

Customer 348

Customer B2C Marketing 348

Retail TouchPoints

DECEMBER 20, 2021

The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores 264

Department Stores Operations Retail 264

Retail TouchPoints

SEPTEMBER 14, 2022

In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores. Currently, the retailer sells exclusively through its remaining physical stores following a late entry into the ecommerce space that began in 2018 and ended in April 2022. 30, 2022, according to a filing with the U.S.

Operations 304

Operations eCommerce Retail 304