Optimizely

JULY 18, 2018

How does that help you as a B2C marketer? What B2C brands can learn from B2B marketers. ….and How do you see the world of ecommerce content changing in 2018 and what do you think’s coming next? I think we’re going to see a lot more video in 2018. But wait, B2B? and much more. READ THE INTERVIEW.

B2C 150

B2C B2B Marketing BigCommerce 150

BigCommerce

MAY 4, 2018

From workshops and boot camps to hearing from industry leaders you often read about in the news, these are the IRCE 2018 moments that aren’t to be missed. IRCE 2018 is June 5-8, in Chicago at McCormick Place West. Here are IRCE 2018’s top events. Must-Attend IRCE 2018 Sessions + Pre and Post Events. What Is IRCE?

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.

B2B 141

B2B Multi-channel B2C Customer Experience 141

RTP blog

APRIL 26, 2018

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Optimizely

MARCH 22, 2018

It’s not something we talk about often, but it can be a huge sticking point for B2C brands and retailers alike. The biggest mistake most B2C marketers make. What do you think is the biggest missed tactic that a lot of B2C marketers don’t do? . Minimum advertised price. …and much more. Read the Interview.

B2C 150

B2C Shipping Costs Marketing eCommerce 150

Optimizely

JULY 31, 2018

Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. But it all starts with a great customer experience.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Get more flexibility and customization from your ecommerce platform. Learn more by downloading their report. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Optimizely

MAY 20, 2019

Boston, MA: Zaius , the world’s leading B2C CRM, announced today four new executive hires to further accelerate growth and the company’s clear leadership in the MarTech industry. Zaius grew over 150% in 2018 and as we continue to expand, it’s important to bring added depth and experience to our team.

B2C 150

B2C Marketing Customer Customer Loyalty 150

Forrester eCommerce

NOVEMBER 5, 2018

Customer experience (CX) was at the forefront of CMOs’ minds in 2018. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand. Bad news: The competitive advantage these experiences […].

Customer Experience 322

Customer Experience Technology Customer B2C 322

Kissmetrics

MARCH 2, 2018

An upgrade to help you better serve customer needs and enable easy onboarding. Like a valley girl without botox, a business in 2018 without a proper stack is showing its true age. It recently topped Fortune’s list of 100 best companies to work for in 2018 and has been able to retain consistent growth behind its experienced leadership.

Social Media 206

Social Media Multi-channel Channel SEO 206

Retail TouchPoints

MAY 18, 2023

Thanks to its core product — stylishly packaged, “beauty forward” hand sanitizers crafted in partnership with the well-known Givaudan perfume house — the brand achieved a $60+ average order value (AOV) from its inception in 2018. After six months of B2C sales in the U.S.,

POS 266

POS Channel B2C Social Media 266

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. We believe that you can grow a business as a community of people, with artful attention to detail and the customer experience, and get continuously better at the same time. With that, our checkout was immediately improved.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

Optimizely

JULY 10, 2018

If you’ve only invested in email marketing, you’re not only missing out on massive revenue opportunities from other channels, you also risk losing business by annoying customers with overwhelming amounts of emails. Every B2C marketer must invest in omnichannel marketing in 2018 or you won’t remain competitive.

Marketing 236

Marketing Social Media eCommerce Shopping Carts 236

Optimizely

DECEMBER 12, 2017

As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers? What’s your focus for 2018?

eCommerce 300

eCommerce Outdoor B2C Social Media 300

GetElastic

SEPTEMBER 1, 2021

B2B buyers expect personalization experiences and are even willing to pay more. Consumers are looking for convenience in their ecommerce experience - fast and free shipping. While the B2C market is changing at a fast pace to keep up with customer demand, the B2B market, is also shifting in needs and feature desires. “If

B2B 147

B2B eCommerce B2C Payment Services 147

BigCommerce

JUNE 21, 2018

billion in 2018 , representing a 121% increase compared to 2012 revenue. They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. with 2018 revenue expected to top $51 billion and 2019’s haul projected to surpass $57 billion. CruiseMaster. JeepPeople.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Pivotree Blog

JULY 5, 2023

“The market pressures facing retailers and distributors today are becoming more and more complex, and it’s vital that technology partners and commerce platforms find new ways to better serve our customers,” said Pivotree General Manager, Joseph Lee.

B2B 52

B2B Customer B2C Supplies 52

BigCommerce

OCTOBER 20, 2017

Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. But historically, that multi-channel experience for B2B buyers meant only having access to an online catalog. For FlexFire LEDs, the name of the net new customer acquisition game is SEO. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Forrester eCommerce

NOVEMBER 3, 2019

In 2018, Alibaba generated a staggering $30.8 Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. billion […].

Events 218

Events Retail Customer Experience B2C 218

365 Retail

NOVEMBER 30, 2022

created the definitive pre-owned watch buying experience in the UK. That success, and the future potential of the business, was recognised in May 2018 when they were acquired by Richemont. In 2002 Watchfinder & Co. Mirakl is the tech partner of choice behind other successful marketplaces including Macy’s, Inc.,

B2C 59

B2C Definition Customer Experience Customer 59

Elsner

MAY 20, 2020

In 2018 as per Statistica, globally mobile app revenues were approximately 365 billion U.S. We feel gone are the days when businesses preferred interacting or influencing the customers with TV ads or billboards or leaflets or brochures or newspaper ads. dollars in 2023.

Mobile 152

Mobile eCommerce Mobile eCommerce Shopping Carts 152

Optimizely

DECEMBER 12, 2017

As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers? What’s your focus for 2018?

eCommerce 150

eCommerce Outdoor B2C Social Media 150

GetElastic

SEPTEMBER 15, 2021

69% of B2B buyers are willing to pay more for a personalized experience. As the role of customer experience expands in B2B eCommerce, brands are investing heavily into personalization. This helps B2B organizations’ highlight how their buyer experience is superior in comparison to its key competitors.

B2B 146

B2B eCommerce Customer SEO 146

GetElastic

MARCH 16, 2016

. “A change is underway that shifts vendors’ focus from commercial shopping and purchasing transactions, to engagement with customers in ways that provide unique and optimized customer experiences,” notes Gartner, Inc. in Magic Quadrant for Digital Commerce, March 9, 2016.

eCommerce 111

eCommerce B2B B2C Technology 111

GetElastic

AUGUST 13, 2019

2018 was unequivocally the “year of mobile holiday shopping.”. Holiday’s the season to reach new customers — according to Google , 61% of shoppers were open to buying from new retailers during the 2018 holiday season, and 46% did buy from a new retailer in the 2017 season. Sources: Salesforce , Adobe , Google.

Mobile 165

Mobile Merchant Services SEO Shipping Costs 165

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. A 2018 survey found that nearly half of companies make 50–74% of all their corporate purchases online. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market.

B2B 148

B2B eCommerce Payment Services SEO 148

BigCommerce

AUGUST 10, 2018

In April 2018, Hearst bought a minority stake in Gear Patrol , an enthusiast men’s brand focused on products and stories about the outdoors. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

BigCommerce

AUGUST 6, 2018

billion in 2018, on their way to topping $13 billion by 2021. Scentos Wins Best Customer Experience Website. Judge Chris Coyier on Scento’s winning Customer Experience Design: “The site is wonderfully colorful in a way you don’t see often. Online shopping is clearly gaining momentum with parents.

eCommerce 197

eCommerce BigCommerce Customer Clothing 197

GetElastic

FEBRUARY 26, 2019

Tissue brand Cottonelle also reported that their Dash Button integration contributed to them doubling their ‘share of wallet’ in the bathroom tissue category in 2018. Is the customer always right? If one of these fails, then so does auto-replenishment – which then leads to a poorer customer experience.”.

Retail 141

Retail Subscription Technology Magazine 141

GetElastic

OCTOBER 21, 2022

He has more than 16 years of experience working with B2C and B2B brands including House of Fraser, Mars, Samsung, and currently focuses on helping guide organizations through the challenges of a new platform or replatforming project. Check Out More Content. Digital Commerce Transformation Experts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Whisbi

SEPTEMBER 3, 2018

The company was founded in Barcelona by Alex Bisbe (CEO) & Jose Luis Cantero (CTO) and quickly became a global leader in conversational sales, with offices in the US & Spain, Whisbi was created with one mission in mind: helping B2C companies to connect with customers online and increase their digital sales revenue.

Live Chat 40

Live Chat Telecommunications eCommerce Automotive 40

GetElastic

MARCH 13, 2019

According to Mobify’s 2018 Q4 Mobile Commerce Insights Report , mobile overall, showed continued growth with purchases made between Black Friday and Christmas. A step towards fully closing this gap means looking at the customer-facing experience offered and the potential to improve. According to Forbes, “retailers sent 3.5

Mobile 151

Mobile Department Stores POS eCommerce 151

Kissmetrics

MARCH 30, 2018

Interestingly, this growth pattern is not solely a retail B2C phenomenon. trillion, which is 235% higher than B2C. And these figures do tell us a lot about major changes in consumer behavior that will continue to evolve in 2018. In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 Sounds pretty impressive, right?

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Surprisingly, the report found consumers are happy to hand over their data if it meant a more personalized experience with a brand.

Payment Services 84

Payment Services Banking Payments Financial Services 84

GetElastic

FEBRUARY 13, 2019

In 2018, there was a “first wave” of returns, with over 1.3 The “customer is always right” mantra that most credit card issuers hold makes it simple for customers to win chargeback disputes. Customers Experience Buyer’s Remorse. January has traditionally accounted for 51% of a retailer’s returns.

Shipping Costs 117

Shipping Costs Merchant Services Retail eCommerce 117