Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Payment Services Payments Retail Sporting Goods 218

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

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Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Starting on February 26, many of the world’s top ecommerce retailers will converge for three days of in-depth learning and valuable networking. Jessie Dawson, Director, Marketing Technology, Dell.

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Retail TouchPoints

OCTOBER 26, 2023

And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. And that parlays easily into retail media.

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Retail Social Media Definition Marketing 278

Kibo

JANUARY 24, 2018

Thanks to strong results from the 2017 holiday season, retailers were riding high […]. The post NRF 2018 Recap: 3 Fundamental Innovations Retail Technology Must Support appeared first on The Omni Channel.

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Technology Retail Channel Management 63

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. More than one person talked about the rising cost and diminishing returns of specific acquisition channels.

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Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

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Supplies Customer Experience Technology Omnichannel 259

OrderDynamics

MARCH 14, 2018

Ascend 2018: Happiness = Omni-channel Services. Good Retail = Happy Customer Experience . Now apply these positive thoughts to you omni-channel services in retail…. The GDPR compliance date is 28 May 2018. Episerver Campaign (for Retail Marketers) . See point one. This can be developed over time.

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Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. But before you join 7,500 other attendees at the world’s largest conference for retail and ecommerce innovation, you have a few things you should plan first. Monday: March 19, 2018. Tuesday: March 20, 2018.

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Steve Dennis

DECEMBER 27, 2018

‘Tis the season for annual retail predictions and, fear not dear reader, I will be sharing mine early in the New Year. So here’s a mostly objective–and decidedly self-indulgent–assessment of my Baker’s Dozen Of Provocative Retail Predictions For 2018. Physical retail isn’t dead.

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Retail eCommerce Books Omnichannel 118

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. 2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Physical retail isn’t dead. Boring retail is. Many stores will close in 2018. A lot of stores closed in 2017. Many will open as well.

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BigCommerce

MAY 9, 2018

The commonly accepted view of why the traditional brick and mortar retail business is imploding is that Amazon is out-executing and simply eating everyone’s lunch. My view is retailers are suffering most from self-inflicted wounds in response to changes in market equilibrium between retailer, consumer and brand. The outcome?

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OrderDynamics

DECEMBER 31, 2018

Did You Know This Happened in Retail 2018? And as always there has been plenty of ups and downs when it comes to retail. But what were the major shifts that happened in Retail 2018? But customers no longer just want to spend, they want retail experience. More Retail, More Tech.

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RTP blog

JUNE 17, 2019

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. Here are three ways retailers can leverage customer support to create the ideal customer experience.

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Retail TouchPoints

APRIL 6, 2023

Yet one mattress company is making major strides across both online and offline retail sales after reinventing its underlying IT infrastructure. Emma sells 80% of its mattresses online and the rest through more than 200 retailers with 3,500 stores worldwide. Online sales picked up during the pandemic and never went down.

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Technology Management eCommerce eCommerce Platforms 238

RTP blog

APRIL 22, 2019

By Sherry Smith, Triad Consumers are driving a retail revolution. The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. As of August 2018, several major U.S. As of August 2018, several major U.S. Yet retail is very much alive. Two major U.S.

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Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Despite the demand, there remains an opportunity gap for retail brands to adopt two-way channels and a conversational mindset.

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Consumer Marketing Mobile Customer Experience 317

SellBrite

JANUARY 17, 2018

Mobile commerce is growing in popularity as technology improves. Businesses that are able to adapt to this demand and provide the most user-friendly mobile commerce experiences will stand out to buyers in 2018 and have a clear competitive advantage over less savvy sellers. Embracing voice recognition technology.

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Merchant Services Mobile Social Media Payment Services 145

ChannelSale

JUNE 13, 2018

In recent times, annually held IRCE (Internet Retailer Conference + Exhibition) has become a hallmark of excellence and inventiveness in the e-commerce industry that online sellers around the world participate in. At best, IRCE 2018 was educational and a big leap forward towards a tech-advanced and effectual e-commerce industry.

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Online Retail Workshop eCommerce Internet Retail 65

BigCommerce

JUNE 5, 2018

The State of Ecommerce in 2018. To understand the state of retail – especially ecommerce – think of it this way: 1. But more than 50% of Americans begin their product search on Amazon, so it’s wise to think of Amazon as a sales channel rather than a competitor. Traditional retailers are quickly going direct-to-consumer.

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Payment Services eCommerce Marketing eCommerce Marketing 340

GetElastic

DECEMBER 24, 2018

The retail industry started off 2018 with a big priority on personalization – it was set to serve as the key to solving the omnichannel challenges. So, it’s no surprise that when it comes to digital channels, personalization is a given for marketers and best-in-class retailers. Source: Medium. Source: Digiday.

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365 Retail

OCTOBER 8, 2023

This move towards generative and conversational AI is a component of Mango’s broader technological overhaul. A Portfolio of AI Platforms Since 2018, Mango has been developing machine-learning-enabled (MLE) platforms and currently boasts over fifteen such platforms.

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Fashion Technology Events Recommendation 105

Retail TouchPoints

MAY 24, 2021

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device.

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365 Retail

JULY 24, 2023

The Creative Retail Awards are delighted to announce the Shortlist for the 2023 Awards. The Shortlist presents some of the very best in global retail, leisure, and hospitality design & display with projects including Flannels, Gaucho, Selfridges, Myriam K, Hamleys, Nike and many more.

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Leisure Retail POS Presentation 52

Retail TouchPoints

JULY 12, 2021

In 2018, Walmart beat out Amazon for a majority interest in the company, spending $16 billion for a 77% stake. Brick-and-mortar dominates the retail scene, with ecommerce projected to account for just 7% of sales this year, up from 3% in 2017.

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Retail TouchPoints

MARCH 25, 2021

“By 2022, regulations designed to protect consumer privacy and major technology companies will require users’ explicit permission to share and use data generated from digital interactions. is slowly following suit: California passed its own Consumer Privacy Act ( CCPA ) in 2018, and new national legislation was introduced in the U.S.

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Retail TouchPoints

MARCH 12, 2021

“We’re committed to continue listening to what college students want and using technology to create and curate the most relevant assortment of product, to inspire our consumers to design a space that looks like them and feels like home.” In 2018, the company received $3.45 million in Series A funding from AEO Inc.

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Accessories Apparel Supplies Technology 264

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

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Omnisend

SEPTEMBER 8, 2021

The landscape of retail and ecommerce changes at the blink of an eye—and if the last two years have taught us anything, it’s that those who aren’t ready for change will be left behind. While many preached omnichannel in retail and ecommerce, few walked the walk. Omnichannel Retailing: Risks, Rewards, and Mistakes.

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RTP blog

MARCH 19, 2018

By Thomas Hill, Kx Systems Real-time is the latest in a long line of terminology infiltrating the world of retail. Real-time retail technologies may or may not have been invented by Amazon, but Amazon has enabled their exponential growth and exploited them to become dominant in the new retail market.

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Consumer Retail Multi-channel Toys 150

Wiser

JUNE 26, 2018

There’s hope for the traditional, walk-in business in this fast-paced, tech-savvy era of retail. Many consumers and business owners are only choosing to see the 16 percent of brick and mortar retailers who are planning to decrease their locations within the year. Allow your customers to pick-up online purchases in your location.

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Retail Shipping Costs Social Media Omnichannel 105

RTP blog

JANUARY 5, 2018

By Klaudia Tirico, Features Editor One of my New Year’s resolutions for 2018 — albeit easy to accomplish — is to listen to more podcasts. If you’re like me and want to get on the podcast bandwagon, I rounded up three of my current retail-themed favorites that I came across on iTunes (with great reviews from listeners).

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eCommerce Retail Toys Recommendation 150

GetElastic

FEBRUARY 26, 2019

Automation is a powerful and strategic tool for brands looking to scale their retail offering, from large supermarkets working to automate their stock replenishment process, to consumers themselves installing Amazon Dash Buttons within their homes, is auto-replenishment really the future of retail? Is the customer always right?

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OrderDynamics

MARCH 20, 2018

ShopTalk 2018: Retail’s Renaissance. Shoptalk 2018 included six different tracks this year. 50% from brands and retailers. Startup Thinking at ShopTalk 2018 Big Retail. Heritage brands need to continually think about innovations in order to stay relevant in a continually changing retail landscape.

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Multi-channel Customer Experience Shipping Costs Mobile 57

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. About a decade ago, if retailers were asked to share a scary story, the tale would certainly involve showrooming. Modern retailers embrace showrooming as part of their omni-channel retail strategy. In this way, both the needs of the customer and the retailer can be met.

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Channel Shipping Costs Mobile Omnichannel 55

OrderDynamics

MARCH 13, 2018

Ascend 2018: Future of Commerce . Yesterday’s post about Ascend 2018′ s partner day highlighted Episerver’s incredible feat of doubling their portfolio size in a short year. Although not an easy recommendation to execute – the key message was that the retail marketers’ technology stacks need to reflect the customer journey.

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PFS

MAY 25, 2018

Omni-channel fulfillment has become a consumer expectation. This new norm is requiring retailers across the globe to consider new technologies and processes as they seek to better serve modern consumers. 1 The demand for omni-channel fulfillment is here to stay. But where to begin?

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