Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% in September 2020 after significant rises across the year. Grocery Shopper Trends 2020 report , grocery shoppers now visit 5.1

Management 289

Management eCommerce Omnichannel Operations 289

lateshipment

OCTOBER 16, 2020

But first… Let’s look at some highlights of the 2019 holiday season. Highlights of the 2019 holiday season. In 2019, holiday sales were up 4.1% The mindset of consumers during the 2019 season was geared toward keeping themselves entertained. Holiday season 2020 from a consumer standpoint. Retail’s new normal.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

eCommerce 260

eCommerce Webinar Omnichannel Shipping 260

Retail TouchPoints

JANUARY 22, 2021

That was reflected in AEO’s Q4 2020 update, which showed Aerie’s Q4 revenue projected to increase in the high 20% range, while American Eagle’s is expected to decline in the low double digits. billion , up more than $400 million from 2019. That would be a significant increase from FY 2019, when revenue was $4.3

Multi-channel 234

Multi-channel Omnichannel Apparel Operations 234

Retail TouchPoints

JUNE 11, 2021

Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020. Curbside pickup increased by more than 500% from the end of 2019 to August 2020. billion in 2020, up 32.4%

Payment Services 248

Payment Services Payments Retail Sporting Goods 248

Retail TouchPoints

NOVEMBER 3, 2021

At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams. The three flagship stores will mark Glossier’s return to the brick-and-mortar space after shuttering all its stores in March 2020 due to the pandemic.

Payments 264

Payments Payment Services Omnichannel Channel 264

ROI Revolution

JANUARY 3, 2020

Published January 3, 2020. Welcome to the final monthly marketing recap of 2019! For our December 2019 marketing news recap, we’ll be covering some of the biggest news in the digital marketing world since last time , including slowing Instagram growth, new privacy laws impacting the U.S., Marketing News Highlights.

Marketing 78

Marketing Social Media Food and Beverages Omnichannel 78

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

AUGUST 3, 2021

Source: ThredUP, 2020 Resale Report. Retailers must invest in innovative engagement strategies and channels to connect with their customers and leverage the power of influencers to amplify their brands. billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019. which reached $19.42

Fashion 290

Fashion Social Media Consumer Clothing 290

Retail TouchPoints

AUGUST 7, 2020

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. A separate study from AI solution provider Qubit. A separate study from AI solution provider Qubit. The survey of 809 U.S.

Consumer 309

Consumer Retail Merchant Services Document 309

Retail TouchPoints

FEBRUARY 23, 2021

Developed to help consumer brands and retailers optimize and scale their omnichannel and ecommerce operations, SoundCommerce integrates data from siloed sources across a company to give decision makers a comprehensive, real-time view of the business. The company also plans to scale its marketing, sales and channel partnership activities.

Jewelry 147

Jewelry Operations eCommerce Omnichannel 147

Retail TouchPoints

APRIL 13, 2021

In 2020, The Honest Co. million in 2019 to $300.5 million , with 55% of the increase coming from digital channels, according to the filing. million in 2020, and the company has yet to have a profitable year since its founding. Kennedy previously served as CEO of Bartell Drugs , which was sold to Rite Aid in October 2020.

eCommerce 279

eCommerce Consumer Consumer Goods Channel 279

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

Retail TouchPoints

DECEMBER 14, 2020

The news came on the heels of a very positive Q3 2020 earnings report: Lululemon posted a 22% revenue increase, to $1 billion , driven by a 19% comparable store sales increase. The company isn’t just innovating across fitness categories — Lululemon has been improving its capabilities across retail channels as well.

Channel 222

Channel Improvements eCommerce Retail 222

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. For example, associates have used the retailer’s proprietary NM Connect selling tool more than 10 million times since it was introduced in March 2020.

Omnichannel 246

Omnichannel Technology Channel eCommerce Platforms 246

Retail TouchPoints

OCTOBER 13, 2021

Quotient internal reporting shows that 40% of shoppers who signed up for ecommerce services during the beginning of COVID (March – April, 2020) repeated their use of ecommerce in the following months. And all of the evidence suggests that this trend is here to stay. Attract and Connect with Shoppers.

Retail 264

Retail Omnichannel Technology Consumer 264

Retail TouchPoints

NOVEMBER 17, 2021

From a geographic standpoint, the Chinese market and customers will become the most important buyers for luxury, representing more than 45% of global purchases in 2020 (vs. 35% in 2019). Take an Omnichannel View. Seize Geographical Opportunities: Globalization, China and Beyond. Embracing Change While Making an Impact.

Retail 264

Retail Channel Omnichannel Marketing 264

Retail TouchPoints

AUGUST 9, 2021

Many companies are accustomed to viewing performance by channel, by store or by product. Today’s customer is omnichannel, mobile, and has begun to lean more heavily than ever on the availability of digital and online shopping options. That needs to change. Are existing customers sticking around?

Customer 299

Customer Multi-channel B2C Omnichannel 299

Retail TouchPoints

MARCH 2, 2021

The retailer has been pushing to make its stores more flexible during the pandemic, including the December 2020 move when Best Buy launched a four-store pilot in Minneapolis that reduced shoppable areas so the stores could better operate as fulfillment hubs. in fiscal 2020, well above the 17% growth experienced in 2019.

Fulfillment 191

Fulfillment Supplies Operations Shipping 191

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 billion — a 1% increase from pre-pandemic times in 2019. Much to their surprise they actually like it — and so do their customers.

eCommerce 277

eCommerce Consumer Channel Travel 277

ROI Revolution

MARCH 15, 2021

There’s no denying that this industry saw significant losses in 2020, but the opportunity for apparel and retail brands to innovate and become a consumer favorite has never been higher. trillion in 2020 and is expected to grow to $2.25 As the fashion industry begins to recover in 2021, online and omnichannel strategies will be crucial.

Apparel 78

Apparel Omnichannel Fashion Clothing 78

Omnisend

MARCH 29, 2021

Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing , as opposed to multichannel marketing, places your customer at the heart of your marketing strategy and personalizes their experience. Omnichannel marketing is only a few clicks away!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Kissmetrics

MAY 14, 2019

The big differences from 2013 versus 2019 are: The first organic listing is drastically pushed down. Now let’s look at 2014 versus 2019: And 2015 versus 2019: The big trend is that the organic search results have been drastically pushed down below the fold. In other words, SEO isn’t dead and it is still an amazing channel.

SEO 279

SEO Channel Omnichannel PPC 279

Retail TouchPoints

MARCH 10, 2021

The massive ecommerce expansion is part of the retailer’s Never the Same Again transformation plan, designed to drive international growth through online channels under its recently established online, digital and data division MS2. 26, 2020, M&S reported a 75% increase in international ecommerce sales from the previous year.

Travel 229

Travel eCommerce Operations Fulfillment 229

Retail TouchPoints

OCTOBER 21, 2020

and UK reported 9,832 and 771 closures, respectively, in all of 2019. and UK retailers announced nearly 3,900 store openings in 2020, according to the Coresight report. Lululemon experienced strong online sales growth when stores closed, with comparable sales increasing 157% compared to the same period in 2019.

Sporting Goods 226

Sporting Goods Retail Omnichannel Consumer 226

Ecommerce Platforms

APRIL 3, 2020

trillion (as of 2019). Sell on multiple channels? Shopify Plus comes with access to a wholesale eCommerce channel that you can add to your website within a couple of clicks. 20 sales channels available from your dashboard. Omnichannel selling features. That’s more than 6 times the value of B2C ecommerce.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

ChannelAdvisor

DECEMBER 20, 2019

So far, we’ve compiled the top five blog posts of 2019 and shared the year’s most downloaded guides and white papers. If you’re looking for a quick refresher to get prepped for the year ahead, take a look at the top five webinars of 2019: #5: Advanced Advertising Strategies for Amazon, Facebook & Google. 4: Omnichannel 2.0

Webinar 40

Webinar eCommerce White Paper Omnichannel 40

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . As Commerce Strategist at PFS , he shares his extensive industry knowledge with brands and retailers to help drive Digital Transformation and Omnichannel Excellence.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. According to data from Earnest Research, November sales were up 9% versus 2020.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Omnisend

MARCH 31, 2021

In 2020 alone, there was a marked 25-35% decline in beauty-product sales compared to 2019: Image source. Businesses using email marketing doubled their conversion rates in 2020 compared to 2019, according to Omnisend’s Ecommerce Statistics Report 2020.: in 2020 when eliminating parabens. Image source.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

Retail TouchPoints

AUGUST 19, 2021

This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. Maloney added that he believes retail sales will continue to outpace last year and even comparable sales in 2019. That means communication with the consumer, not markdowns.

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Omnisend

APRIL 22, 2021

Think of it like this: in traditional online marketing channels, the (potential) buyer goes through the customer’s journey by themselves. For example, Omnisend’s Ecommerce Statistics Report showed that automated and omnichannel communication had up to 102% increase in conversion rates in 2020 versus 2019. billion in 2027.

Live Chat 113

Live Chat Omnichannel Shopify Channel 113

ROI Revolution

JUNE 30, 2021

billion in 2020. According to Google Trends , consumer interest in the term “self care” skyrocketed at the height of the pandemic in 2020 before plateauing to current levels. Claim your copy so you can profit off of this channel’s meteoric rise. million in 2020. billion in 2020 and will increase another $39.56

Beauty and Health 78

Beauty and Health eCommerce Home Furnishings Omnichannel 78

Wiser

DECEMBER 6, 2018

The rise of eCommerce is also behind the prevalence of multi-channel shoppers: folks who buy from both online and in-store channels. . In fact, it’s a challenge to find someone who only shops from one channel. Multi-channel shopping is the name of the game today. . Personally, which channel do you prefer?

Multi-channel 68

Multi-channel Channel Shipping Costs eCommerce 68

Optimizely

MARCH 5, 2020

By 2020 (that’s this year!) Because Zaius tracks, indexes, and understands every action that your site visitors (even the anonymous ones) have taken, you’re able to easily access, segment, and then activate that data across your marketing channels. That’s why we’re so excited to introduce Zaius On-Site Personalization.

Presentation 195

Presentation Recommendation eCommerce Marketing eCommerce 195

ROI Revolution

DECEMBER 8, 2022

In 2020, direct-to-consumer brands experienced a rapid burst in growth, with US digitally native D2C ecommerce sales surging 40% to $27.2 But since surging in 2020, direct-to-consumer brand growth has been on the decline. year-over-year – much less than 2020’s 40% jump in growth. In 2024, D2C sales are expected to grow 15.9%

Shipping Costs 78

Shipping Costs eCommerce Retail Shipping 78

Kibo

DECEMBER 3, 2020

Today, we announced ecommerce sales results from the 2020 Black Friday weekend (now called Cyber 5). Every retailer has weathered a very unusual 2020. With so much riding on Q4 2020, many retailers shifted their Black Friday and Cyber Monday promotions to much earlier in the season. Black Friday Weekend 2020 Trends.

eCommerce 62

eCommerce Mobile Omnichannel Supplies 62