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Thrasio Completes $100 Million Funding Round, Hires JCPenney Exec as CFO

Retail TouchPoints

Additionally, Thrasio has hired former JCPenney CFO Bill Wafford to serve in the same role at the company. Following recent announcements that Thrasio had closed on almost $500 million in debt financing and $750 million in equity financing, the company made room for existing investors that could not get enough capacity in prior rounds.

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Kendra Scott Steps Down as CEO of Namesake Brand, Tom Nolan to Take the Reins

Retail TouchPoints

Since founding the company in 2002, Scott has been the sole CEO, overseeing the brand’s transformation into a multi-channel retailer that now boasts more than 110 standalone stores across the U.S., He first joined the Kendra Scott board in 2014 and in 2016 joined the company as Chief Revenue and Marketing Officer.

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What Will Be The Top E-Commerce Trends In 2019?

RTP blog

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Retailers also need to focus on how AI/machine learning and social commerce are impacting customer acquisition and retention.

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American Eagle Plans up to 250 Store Closures, Looks to Aerie for Growth

Retail TouchPoints

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. billion , up more than $400 million from 2019. billion. “The

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. Today 96% of Chinese consumers shop online-offline, or cross-channel. Through these technologies we are able to provide multi-dimensional interactions between customers and the brands.”.

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Brands Need a Dedicated Balance Sheet for Customer Health

Retail TouchPoints

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. That needs to change. Are existing customers sticking around?

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The Comprehensive Guide To Selling Consumer Packaged Goods Online

Groove

From 2019 to 2020 alone, revenue from selling consumer packaged goods online in the U.S. If customers are so dissatisfied that you think you’ll lose them, try sending a gift card or a discount 12 code for dollars off of their next purchase from your company. increased $63 billion. Compliance with temperature regulation is another one.