Forrester eCommerce

NOVEMBER 6, 2018

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience.

Operations 416

Operations Customer Information Technology 416

Kissmetrics

MARCH 2, 2021

The social media giant’s rise to search engine status includes the addition of advanced features, like Facebook search operators. What are Facebook search operators, and why should you care about them? Before we get into that, let’s first talk about what search operators are and why they matter.

Operations 270

Operations Social Media Presentation Web Design 270

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement.

Operations 251

Operations Customer Supplies Management 251

Forrester eCommerce

MAY 25, 2021

In 2020 more design teams used service blueprints compared to 2019. But is service design visible and demonstrating value within organizations?

Operations 276

Operations Customer Experience Customer 276

Forrester eCommerce

NOVEMBER 7, 2018

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

Financial Services 399

Financial Services Operations Banking Management 399

Retail TouchPoints

APRIL 20, 2022

“If you think about our price point and our categories, it’s not like you’re strolling by and then you suddenly decide to buy a few hundred dollars’ worth of pillows,” said Rich Fulop, Co-Founder and CEO at Brooklinen in a July 2019 interview with Retail TouchPoints. Brooklinen’s digital operations remain an important part of the business.

Operations 268

Operations Shipping Costs Omnichannel Customer Data 268

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. But the work is not done.

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

TalkingRetail

DECEMBER 4, 2023

Michelle Scott-Jones has been promoted to become Nisa’s new head of central operations. Scott-Jones joined Nisa in 1994 and successfully operated as administration manager and then support & planning manager until 2015.

Operations 64

Operations Management Retail 64

Forrester eCommerce

JUNE 7, 2019

I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of. However, the show is very similar to last year, with incremental evolution of products […].

Information 360

Information Events Management Operations 360

Forrester eCommerce

NOVEMBER 6, 2018

Business stakeholders and CIOs in both B2B and B2C environments are planning and deploying IoT solutions to power digital transformation initiatives to revolutionize customer relationships, enhance operations, and differentiate products. IoT deployment momentum brings challenges.

B2C 404

B2C B2B Operations Management 404

Retail TouchPoints

NOVEMBER 20, 2023

He was named SVP of Retail Operations in 2016 and President in 2019. He was named President in 2008, added the CEO title in 2016 and was named CEO in 2019. working his way up to be named SVP of Retail Operations in 2022. Jones began with Publix in 1980 as a front service clerk in New Smyrna Beach.,

Operations 252

Operations Retail Customer 252

Forrester eCommerce

JANUARY 13, 2022

The 2019 publication, Take the Mystery Out of AI For IT Operations (AIOPs) was a widely read Forrester report. It also went on to provide an approach for achieving the 2019 goal of AIOps. It addressed lots of the core questions our industry had about this new thing called AIOps. Like all new concepts, we […].

Operations 366

Operations Technology 366

Forrester eCommerce

JANUARY 23, 2019

As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths.

Customer 385

Customer Operations Technology 385

Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. He has held a variety of leadership positions across the organization, most recently as SVP of Operations. He will wear both hats until Target names a new finance chief.

Food and Beverages 241

Food and Beverages Accessories Apparel Fulfillment 241

Retail TouchPoints

MARCH 3, 2022

Since 2019, Target reports that its same-day fulfillment services have grown nearly 400% , accounting for more than half of the company’s $13 billion in digital growth. Continued investment in sortation centers for the delivery of digital orders by local stores as part of the company’s “stores-as-hubs” strategy.

Payment Services 234

Payment Services Operations Fulfillment Supplies 234

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023. She will report to Marcum and brings more than two decades of marketing and ecommerce experience.

Supplies 245

Supplies Operations Technology Retail 245

Retail TouchPoints

MARCH 17, 2021

from 2019, totaling $188.2 Here’s a look at three ways retailers can make effective changes for better logistics operations. Holiday 2020 was unlike any other for ecommerce growth. In November and December, Adobe Analytics reported that online shopping grew 32.2%

Operations 154

Operations Drop Ship Beauty and Health Supplies 154

Optimizely

MAY 16, 2019

This week was Magento Imagine 2019 with 3,000-plus ecommerce leaders from around the world converging on Las Vegas for breakout sessions, live customer panels, and much more. Gone are the days of the insular approach towards operating in the industry. The post Imagine 2019: Magento Expands Everything appeared first on Zaius.

Magento 150

Magento Customer Data B2C Events 150

RetailWire

OCTOBER 28, 2022

Fifty-nine percent of restaurants have shorter operating hours now than they did in October 2019, according to a new report from Dataessential. Restaurants have cut their weekly operating hours by an average of 7.5 percent to 6.4 hours on average.

Operations 40

Operations Article 40

Retail TouchPoints

MAY 8, 2023

The brand is likely seeking to gain market share after the demise of BuyBuy Baby parent company Bed Bath & Beyond , which filed for Chapter 11 bankruptcy protection and began a wind-down of its operations in April.

Fashion 280

Fashion Accessories Apparel Presentation 280

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc.

Home Furnishings 273

Home Furnishings Operations Improvements Retail 273

Retail TouchPoints

OCTOBER 21, 2022

The sites are operated under a licensing agreement between Toys ‘R’ Us and Babies ‘R’ Us parent company WHP Global and Toys ‘R’ Us ANZ, the exclusive license partner for both brands in Australia and the UK. Toys ‘R’ Us ANZ relaunched the brand’s website in Australia in 2019. billion (approximately $4.1

Toys 310

Toys eCommerce Games Operations 310

Forrester eCommerce

NOVEMBER 11, 2019

Today, we released our updated Forrester Wave: Unified Endpoint Management, Q4 2019. This is the second year we’ve published our UEM Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria.

Management 216

Management Improvements Marketing Mobile 216

Forrester eCommerce

MAY 7, 2019

If you provide cybersecurity consulting services to customers headquartered in Europe and you operate in more than one key European market, with offices and substantial consulting practices based in […].

Operations 324

Operations Customer Marketing Information 324

Retail TouchPoints

OCTOBER 6, 2022

The first Walmart MFC was launched in late 2019, using technology from Alert to create fully automated robots that store, retrieve and dispense orders by moving horizontally, laterally and vertically across three temperature zones without any lifts or conveyors. population, for storage and fulfillment.

Fulfillment 332

Fulfillment Order Fulfillment Supplies Omnichannel 332

Retail TouchPoints

MAY 10, 2023

Franchise Group owns and operates a number of “franchised and franchisable” businesses that include The Vitamin Shoppe as well as Pet Supplies Plus , Wag N’ Wash , American Freight , Badcock Home Furniture & More , Buddy’s Home Furnishings and Sylvan Learning. that are either company-run or operated by franchisees or dealers.

Home Furnishings 276

Home Furnishings Management Supplies Operations 276

Retail TouchPoints

DECEMBER 5, 2022

It also hired a Chief Operating Officer to help revamp supply chain operations and find savings across store efficiency, marketing expenses and information technology contracts. compared to 2019. “We Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 293

Shipping Costs Supplies Operations Shipping 293

365 Retail

DECEMBER 15, 2022

Despite retailers enter ing the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being under cut on price from online competition , Sony Professional Solutions Europe has found.

Operations 78

Operations eCommerce Retail Customer Experience 78

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores. At its peak in 2012, the retailer operated 230 stores across the Northeast and Mid-Atlantic regions.

Operations 278

Operations eCommerce Retail 278

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. GameStop attributed the losses to a 13% reduction in total store operating days due to COVID-19 shutdowns, as well as a 10% reduction in its store base as part of the de-densification strategy.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

OCTOBER 24, 2023

million line of credit to maintain operations during the bankruptcy process. The saga began in 2009, with the brand’s first filing, and then in 2019 it was acquired by DirectBuy, a discount home goods membership club, which had recently been acquired by parent company CSC Generation. It has received a $1.1

Document 241

Document Supplies Operations Retail 241

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ”

Omnichannel 277

Omnichannel Operations Technology Customer Experience 277

Forrester eCommerce

JANUARY 16, 2024

Our estimation puts it at over $23 billion, showing growth from $21 billion in 2019, with a conservative annual growth rate of 2.5%. Continuous Automation Testing: Now More Essential Than Ever The testing services market is significant and over four times larger than the market for testing products.

Marketing 285

Marketing Information Technology Operations 285

Retail TouchPoints

AUGUST 24, 2023

Shein has acquired an approximately one-third interest in Forever 21’s operator SPARC Group , a joint venture that includes Authentic Brands Group and Simon Property Group , with SPARC becoming a minority shareholder in Shein. Financial terms of the deal were not disclosed.

Fashion 242

Fashion Omnichannel Apparel Operations 242

TalkingRetail

DECEMBER 18, 2020

The NFRN has announced that Greg Deacon has left his role as chief operating officer (COO) at the trade association.

Operations 75

Operations Retail 75

Retail TouchPoints

JULY 12, 2023

Reporting to EVP and Chief Guest Experience Officer Cara Sylvester, Roath will lead core marketing functions including creative, guest marketing strategy, retail brand experience, social media, paid media strategy and marketing strategy and operations. Roath, a 17 -year Target veteran, most recently was SVP of Food and Beverage Merchandising.

Food and Beverages 238

Food and Beverages Marketing Social Media Operations 238

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% NRF Data: Shrink is on the Rise The National Retail Federation’s just-released National Retail Security Survey 2023 revealed that the overall shrink rate in 2022 rose to 1.6% , up from 1.4% billion in losses, up from $93.9

Sporting Goods 263

Sporting Goods Operations Retail Other 263