Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 292

Shipping Costs Gifts Fulfillment Consumer 292

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 353

Retail Supplies Customer Loyalty Fashion 353

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Yet we cannot attribute this development exclusively to the pandemic.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 270

Retail Books Consumer Social Media 270

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

eCommerce 198

eCommerce Operations Fulfillment Customer Loyalty 198

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 318

Merchant Services Payment Services X-cart Supplies 318

GetElastic

AUGUST 18, 2021

1) M-Commerce is on the rise: Mobile has continued to transform the B2B landscape, with more and more consumers demanding seamless, aesthetic, and flexible mobile experiences. 50% of current B2B search queries are made on smartphones, with BCG expecting that figure to grow to 70% by 2020.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 273

Technology Retail Customer Experience Presentation 273

Retail TouchPoints

SEPTEMBER 1, 2023

Rosen noted that the retailers’ turnaround plan has “full support” and buy in from its owners, Simon and Brookfield, which took the retailer out of bankruptcy in 2020. We’re trying to attract more customers who look like our current customers.

POS 226

POS Merchant Services Supplies Improvements 226

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. In 2020, the furniture industry grew to $115.2 Personalization in marketing has quickly become a customer expectation.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

365 Retail

FEBRUARY 18, 2022

British consumers have learned that subscription boxes have the capacity to meet a very human need to have something scheduled that they can look forward to. And it’s not only new, direct-to-consumer companies that are driving the subscription economy’s growth. since this past July, and is now valued at £323m.

Subscription 52

Subscription Gifts Beauty and Health Payment Services 52

Omnisend

JULY 8, 2021

The convenience of shopping from your couch and having things brought straight to your door is an appealing option to many customers. It’s no surprise that in 2020, global ecommerce sales amounted to $4.28 Consumers are aware of how their shopping impacts the environment. Your Customers Want Sustainability.

Shipping Costs 158

Shipping Costs eCommerce Shipping Clothing 158

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 70

Travel Apparel Accessories Customer Loyalty 70

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. But how do you pair them with an omnichannel approach to create a fantastic customer experience? The year 2020 essentially trained consumers to lean into the subscriptions market.

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. billion in 2020 and is expected to soar to $154.3 It grew to $73.16

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In early 2020, only 6.6% In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 278

Customer Experience Technology Customer Retail 278

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Key figures show that: The forecasted AI annual growth rate between 2020 and 2027 is 33.2%.

B2B 146

B2B eCommerce Customer SEO 146

RetailMinded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Korona

SEPTEMBER 22, 2022

Such changes have revolutionized the retail industry and consumer behavior and wouldn’t have been possible without the creation of cloud-based POS software. Cloud POS trends are booming, with nearly 28% of retailers planning to adopt this technology to shape the future of their sales operations and improve consumer satisfaction.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 245

Apparel eCommerce Fulfillment Order Fulfillment 245

Omnisend

APRIL 15, 2021

To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business. It creates a beneficial customer experience whereby the consumer is loyal to and engages with a brand. Various methods create this experience, forming the foundation of customer engagement.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Korona

SEPTEMBER 29, 2022

Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer. Unsurprisingly, 2020 saw a huge uptick in home delivery orders. Omnichannel Sales . Offer Delivery Services. KORONA POS Does It All.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Omnisend

JUNE 15, 2021

These trigger when a customer enters a specific lifecycle stage. This works in tandem with efficient segmentation and omnichannel marketing. . The Tech & Features Needed to Easily Perform Customer Lifecycle Marketing. This is more evident than ever, with 80% of consumers expecting and demanding fast and convenient platforms.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 221

Payment Services Merchant Services Omnichannel Consumer 221

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Adidas’s “Run Genie” technology lets consumers attach pods to shoes before going on a short run.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

Retalon

APRIL 27, 2021

According to Digital Commerce 360 , American consumer online spending in 2020 increased 44% to $861 billion. While pandemic-era safety concerns contributed to this growth, the selection and convenience that online shopping offers to consumers are the primary drivers. This number will continue to grow.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JANUARY 21, 2021

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. In the first half of 2020, amid COVID’s first wave in the U.S., Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We

Beauty and Health 227

Beauty and Health Small Business Retail Operations Channel 227