Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. At that time its stated goal was reaching the 30 -store mark by 2023.

Operations 271

Operations Shipping Costs Omnichannel Customer Data 271

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. CPG will thrive with D2C.

Small Business Retail 238

Small Business Retail Retail eCommerce Social Media 238

Retail TouchPoints

DECEMBER 2, 2020

The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets. The company also acquired the RadioShack brand in November 2020, with plans to reinvigorate its global ecommerce business.

eCommerce 178

eCommerce Social Media Retail Accessories 178

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. The legal cannabis market was valued at $12.81

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 201

Payment Services Payments Retail Sporting Goods 201

Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home. in mid-April.

eCommerce 175

eCommerce Fashion Consumer Omnichannel 175

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Luxury brand Net-a-Porter is one of the best fashion ecommerce sites using an omnichannel strategy.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

FEBRUARY 28, 2023

Fortunately, there have been advances in both digital technology and customer analytics that dramatically enhance a retailer’s ability to personalize promotions and deliver them through the loyalty program framework. Essentially, this is a simple model: customer + contexts = action. Location: Where is the customer right now?

Retail 275

Retail Books Consumer Social Media 275

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Retail TouchPoints

MAY 16, 2022

The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Customers realized “that they could count on us for essentials in food and beverage and could get them in a safe environment,” he added. Loyalty Program Yields Rich Customer Data. “We

Food and Beverages 253

Food and Beverages Omnichannel Fulfillment Retail 253

Retail TouchPoints

NOVEMBER 9, 2023

“Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. “It Spoiler alert: He got his 375,000 , and then some. And suddenly Hunter found himself drawing on all that IT knowledge again. “

Small Business Retail 298

Small Business Retail Books Shipping Costs eCommerce 298

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. Reading Time: 7 minutes.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The increased demand and need for retailers to scale their fulfillment and customer care workforce has led to us hiring approximately 20%.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

FEBRUARY 23, 2022

From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Retailers should tap customer data to understand what products are optimal for these automated commerce experiences and create spaces at the point of pickup to support education, engagement and interaction.

Fulfillment 282

Fulfillment Vend Operations Technology 282

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Ecommerce Platforms

NOVEMBER 27, 2019

With Stripe, you get access to things like embeddable checkouts, custom toolkits, fast and predictable payouts to your business account and more. Another point to note is that there are additional fees that you might end up paying for Square if you want to access advanced tools like payroll ($34 per month) , or customer loyalty features.

Payment Services 104

Payment Services Merchant Services Payments POS 104

Omnisend

MAY 5, 2021

BOPIS, meaning Buy Online Pick Up In-Store, is the best of both worlds for busy customers. This provides valuable flexibility to the customer while avoiding steep shipping costs, long delivery times, and the hassle of shipping back returns. So for example, a customer makes an order in your store. An Online Store.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Groove

MARCH 3, 2022

Utilizing business intelligence metrics based on company and customer data allows businesses of all kinds to make smarter decisions internally and externally. According to a 2020 LinkedIn article , 53% of top-performing salespeople have a higher confidence level in their CRM data than their counterparts.

Merchant Services 195

Merchant Services Subscription eCommerce Reference 195

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. In 2020, the furniture industry grew to $115.2 Personalization in marketing has quickly become a customer expectation. What has driven this rapid shift in attitudes?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . With customer expectations continuing to rise and with new priorities such as sustainability coming to the fore, retailers must be able to respond efficiently to meet these needs in a profitable manner.? omnichannel nirvana. . What does 2022 hold for the retail industry?

Social Media 104

Social Media Retail Payment Services Subscription 104

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. On the checkout landing page, customers can choose the date, time, and pickup location.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Omnisend

JANUARY 6, 2021

From the more technical, website-related fixes to marketing automation tactics and good old-fashioned customer support, these tips are not only a breeze to get up-and-running but they’ll begin to reap immediate results, too. Optimize Product Pages. A bright, visible CTA : Make it easy to add items to the cart with a simple click.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. in 2020 to reach $111.54 Many D2C businesses that started as online-only have since adopted an omnichannel approach. of our respondents saying D2C is top-of-mind for their brand in 2022.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

ROI Revolution

JULY 13, 2021

Amazon campaign reporting: Measure how your campaigns impact customer behavior throughout each phase of the funnel. Third-party reporting solutions: Get omnichannel insights like brand lift and offline sales for a more enhanced understanding of your DSP campaign. That’s up from just 25% in 2020. Source: walmartconnect.com.

Customer Data 78

Customer Data Supplies Omnichannel Channel 78

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. The benefits of going omnichannel?

Omnichannel 320

Omnichannel Multichannel Multi-channel Customer Retention 320

Sailthru

MAY 26, 2020

Gartner made a big prediction for personalization in 2020 — unfortunately, it’s not a good one. Many marketers just can’t capitalize in it, whether it’s because of a lack of strategy, poor customer data management, or simply believing misconceptions. The thing is, personalization does deliver strong ROI.

Fashion 103

Fashion Webinar Omnichannel Customer Data 103

Ecommerce Platforms

JANUARY 12, 2021

Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. All visualized data is live and refreshed in real-time. Utilize this feature to innovate customer support and marketing.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Optimizely

APRIL 5, 2018

You have to choose your own strategy, and test out what works best for your customers. percentage point expansion in its gross margin each year through fiscal 2020. ”. While the company continues to sell through large retailers, it also sells directly to customers through distribution centers. Diversify your business.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers. It’s API-first, meaning your developers can leverage headless commerce APIs to expand and customize commerce functionality.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Omnisend

APRIL 25, 2021

As an ecommerce marketer, you can’t always rely on customers like Sue to keep your online store top of mind. It’s crucial to be proactive about retaining customers, so you can drive greater sales. In 2020, cross-sell emails sent through Omnisend garnered an average open rate of 31.8%, with an 11.9% CTOR and a remarkable 20.9%

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

ChannelAdvisor

OCTOBER 15, 2019

If you want to be live and ready in 2020, however, start now. For example, cart abandoners may receive one message while past customers may receive another. There are a lot of ways to leverage the power of your customer data to create a robust and granular audience targeting strategy. .

Marketing 63

Marketing Merchant Services Shipping Costs eCommerce 63

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. But the effort is worth it. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. But the effort is worth it. .

POS 52

POS Payment Services Point of Sale Events 52

PFS

AUGUST 23, 2017

survey revealed that by 2020, most shoppers will want to be left alone without engaging with an in-store sales clerk. Retailers and consumer brands can expect the pace of change to accelerate, driven by emerging technologies, evolving customer expectations, and the proliferation of data. Know thy customer. Experiment.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Retalon

APRIL 27, 2021

Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. Retail has always been a data-driven business, but the scale of today’s retail data environment is unparalleled (as will be tomorrow’s).

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 231

Jewelry Multichannel Retail Merchant Services 231

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. Worldwide, ecommerce purchases grew by nearly 30% in 2020, with different behaviors emerging based on product availability, new purchase triggers, and environmental factors like virus outbreaks and mandatory shutdowns. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114