Forrester eCommerce

OCTOBER 29, 2020

Customer experience (CX) has become the number one business priority for marketers. The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020. CMOs are fully aware of the importance of customer data to personalise experiences.

B2C 204

B2C Customer Customer Experience Customer Data 204

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. According to IMF , the global economy contracted by 4.9%

Retail 274

Retail Social Media Channel Multichannel 274

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. But for consumer brands, the ultimate measure of marketing success is in fostering a better relationship with the customer. Are existing customers sticking around?

Customer 291

Customer Multi-channel B2C Omnichannel 291

Optimizely

APRIL 29, 2020

Customer data is at the center of a successful Marketing strategy in the Customer Era. But, of course, the recipe for success is not that simple: The data, across all the platforms Marketers use, needs to exist in one place and be actionable for creating relevance for customers.

Channel 195

Channel Customer Customer Data Information 195

MakeWebBetter

JULY 30, 2020

The post 35 Points Ecommerce Checklist for Holiday Sales 2020: Get Ready For Post-Pandemic World 2020 appeared first on MakeWebBetter. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. And absolutely no industry has remained untouched from the economic shocks of […].

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. This approach can reduce fraud losses and improve the shopping experience for good customers. Source: Javelin Research.

Merchant Services 254

Merchant Services Customer Payment Services Social Media 254

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

ESW

SEPTEMBER 3, 2018

Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. Another report, from IPC , moves that statistic up a couple of years to 2020. eCommerce companies in developed markets need to recognize that such markets present tremendous opportunities for them to reach new customers.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. Data privacy strongly affects the trust that customers have in your business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. Data privacy strongly affects the trust that customers have in your business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. Data privacy strongly affects the trust that customers have in your business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Forrester eCommerce

FEBRUARY 3, 2020

Despite the excitement around leading-edge technologies like AI and big data, and the tremendous success of cloud vendors, Forrester’s latest forecast for the global tech market shows growth slowing to around 3% in 2020 and 2021.

Marketing 339

Marketing Technology Other Customer Data 339

RetailWire

OCTOBER 13, 2020

The communications platform, Twilio, has announced an all-stock acquisition of Segment, a tech startup that gives marketers the ability to migrate customer data via APIs across various apps. billion and is expected to close in Q4 2020. The deal is being valued at 3.2

Customer Data 40

Customer Data Customer Management Customer Experience 40

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm.

Customer 158

Customer Retail Customer Experience Omnichannel 158

ESW

SEPTEMBER 3, 2018

Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. Another report, from IPC , moves that statistic up a couple of years to 2020. eCommerce companies in developed markets need to recognize that such markets present tremendous opportunities for them to reach new customers.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

lateshipment

APRIL 2, 2021

Well, that’s because 2020 (the year of the pandemic) has drastically accelerated these changes, ergo leaving a lasting impact on businesses in the longer run. Amidst the wave of digital transformation and innovation in retail, eCommerce sales grew an astounding 30% in 2020, a number expected to grow in 2021 and in the years to come.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. CPG will thrive with D2C.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

lateshipment

MAY 21, 2020

It’s normal that when you’re sending a lot of customer service emails to your clients, you might occasionally make a blunder like forgetting an attachment or addressing someone the wrong way. Here’s a checklist for you to ensure you’re writing great customer service emails and avoiding gaffes. Use the customer’s name.

Customer 246

Customer Seminar Shipping Information 246

Retail TouchPoints

OCTOBER 20, 2021

20, revealed that out-of-stock product messages have jumped 172% this holiday season compared to the pre-pandemic period (January 2020). Retailers need to reinforce ordering early to their customers and also identify early sources of supply,” said Bolstorff. The Adobe Digital Economy Index , released on Oct.

Supplies 274

Supplies Customer Shipping Costs Recommendation 274

Liveintent

JANUARY 27, 2021

But, given the struggles 2020 brought to the world, we also know you can’t take anything for granted. We’re proud to share that, for the second year in a row, Business Insider has recognized LiveIntent as one of the hottest adtech companies of 2020. It’s tough to tout good news after this past year.

Social Media 107

Social Media Subscription Channel Customer Data 107

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. It makes sense, as customers have experienced how easy and convenient these solutions can be and retailers have enjoyed consistent ecommerce and digital sales growth.

Customer 261

Customer Shipping Costs Retail eCommerce 261

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. Among the chaos of setting up a home office and more work being done remotely, COVID-19 has given rise to an aggressive landscape of cybercrimes. When trying to keep your business afloat during a pandemic, [.].

Customer Data 52

Customer Data Customer Operations 52

Kibo

APRIL 5, 2021

This growth is coming from customer demand. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. And even when life returns to normalcy, new shopping habits picked up in 2020 are not going away. The “last mile” of the customer experience can be the most important.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Sailthru

NOVEMBER 26, 2019

On Tuesday, December 17, Jason will share his thoughts on how email marketers can win with personalization on a webinar panel alongside marketers from digital agency Tinuiti, customer data platform Heap and The Vitamin Shoppe. Using customer data efficiently, compliantly and in real time.

Marketing 97

Marketing Webinar Shopping Carts Customer Data 97

Forrester eCommerce

OCTOBER 29, 2020

In mapping the current and future state of the B2B marketing ecosystem in our just-published “The Forrester Tech Tide™: B2B Marketing Technologies, Q3 2020” report, we found that: Digitization drives investment.

B2B 196

B2B Customer Data Events Technology 196

365 Retail

OCTOBER 20, 2021

As it heads into peak sales season, the retail sector is well positioned to maximise on this growth, with additional analysis from Mention Me anticipating 5% more sales on Black Friday this year than in 2020. Health and beauty continues to grow, up 11% compared to Q3 2020 and 45% from Q3 2019.

Beauty and Health 73

Beauty and Health Gifts Online Retail Fashion 73

Retail TouchPoints

NOVEMBER 12, 2020

The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data. million opt-in email addresses and three years of customer transaction history data. 18, 2020. The retailer had $81.7 The auction also includes 2.2

Sporting Goods 260

Sporting Goods eCommerce Social Media Retail 260

Ecommerce Platforms

APRIL 30, 2020

As far as features, SendinBlue stands out thanks to its ability to retarget your customers with SMS campaigns and automatic sync of all your new customers with SendinBlue. You’ll have to get in touch with SendinBlue’s sales department for a custom quote. GetResponse offers 4 pricing plans. Who It's For.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Retail TouchPoints

NOVEMBER 9, 2023

According to the IBM Cost of a Data Breach report , the global average cost of a data breach was $4.45 million, which is a 15% increase since 2020. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 260

Retail BigCommerce eCommerce Platforms eCommerce 260

Retail TouchPoints

JULY 13, 2021

Nothing about 2020 was normal — in fact, for many retailers, the phrase ‘hindsight is 2020’ is one they should reconsider using. . Typically we could count on this data to guide us as we plan for the next holiday season. Tracking location data along with customer data can help stores better prepare for 2021.

Travel 255

Travel Supplies Department Stores Shipping Costs 255

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 201

Jewelry Multichannel Retail Merchant Services 201

Retail TouchPoints

DECEMBER 2, 2020

The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets. The company also acquired the RadioShack brand in November 2020, with plans to reinvigorate its global ecommerce business.

eCommerce 162

eCommerce Social Media Retail Accessories 162

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Food and Beverages 244

Food and Beverages Fulfillment Shipping Costs eCommerce 244

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. 9 Best Retail POS Systems In 2020. #1: Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. 9 Best Retail POS Systems In 2020. What To Look For When Choosing The Best Retail POS Systems.

POS 118

POS Payment Services Merchant Services lightspeed 118

Retail TouchPoints

MARCH 8, 2021

From April through December 2020, companies experienced the longest period ever of sustained high email volume, with email sending rates remaining at the level of the previous holiday season throughout most of 2020, according to Validity research. Increased efforts to protect — and better manage — customer data.

Customer Data 147

Customer Data Travel Mobile Banking 147

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Ecommerce Platforms

OCTOBER 23, 2020

No matter what you do in the business world today, there’s one area that you can’t afford to cut corners on, and that's customer experience. Creating the best experience for your target audience is how you outshine the competition and convince your customers that you deserve their attention. Can be limited on customization options.

Payment Services 118

Payment Services Live Chat Management Recommendation 118