Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. A Well-Oiled Machine.

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Operations Improvements Supplies Fulfillment 230

Kissmetrics

JANUARY 27, 2021

How’s it doing in 2021? Video and voice search are leading the charge in 2021. 70% of consumers prefer to learn about a product from an article rather than an ad , and 4x more would rather a video than an article. So, what’s happening in content marketing, version 2021? Content Marketing: 2021 Current Trends.

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Marketing Social Media Blog B2C 311

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. GDPR Enforcement Tracker has been tracking these fines and so far through September 2021, there have been 778 fines levied totaling €1,277,329,802.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Shipping Costs 313

Shipping Costs Consumer Supplies Shipping 313

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

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Omnichannel Department Stores Operations Retail 305

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 253

Consumer Fulfillment Order Fulfillment Shipping 253

RetailMinded

NOVEMBER 18, 2020

For example, There was a huge shift to online shopping since the start of the crisis, with 53% of consumers now buying more things online than normal, and many retailers found themselves unable to adapt to the new consumer demands without the correct infrastructure in place. . Why is this report a must read for retailers? .

Consumer 128

Consumer POS Point of Sale Download 128

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 290

Consumer Omnichannel Leisure Supplies 290

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. These are four with staying power: 1.

Customer Experience 275

Customer Experience Customer Omnichannel Social Media 275

Retail TouchPoints

MARCH 8, 2021

These new locations are part of the company’s plans to add approximately 60 new stores — 40 Ross and 20 dd’s DISCOUNTS locations — during fiscal 2021, which runs through January 2022. . The off-price apparel and home fashion retailer reported $12.5 billion in revenue for fiscal 2020. ” .

Apparel 238

Apparel Fashion Operations Consumer 238

Retail TouchPoints

OCTOBER 26, 2020

With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush. Platforms such as Amazon Web Services (AWS) have been a backbone of ecommerce for years, and their operations have led to insights on how to better prepare online operations for the digital future.

Operations 335

Operations eCommerce Retail Fashion 335

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Omnichannel 198

Omnichannel Events Consumer Operations 198

Kissmetrics

SEPTEMBER 3, 2021

While the operative word in that sentence was try, marketing automation tools can get you that much closer to your goals. MarTech tools that allow marketers to dive deep into these data sets are invaluable, as they provide never-before-seen maps of how consumers operate online. Then your MarTech tool can do the rest.

Marketing 278

Marketing Leisure Reference Consumer 278

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. So after a year of such rapid transformation, what can we expect to see in 2021? And how will permanently altered consumer behaviors shape online payment preferences?

Merchant Services 185

Merchant Services Payment Services Payments eCommerce 185

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 250

Consumer Supplies Fulfillment Technology 250

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. Challenge 2: Consumer Confidence — Slow to Recover.

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Retail Social Media Channel Multichannel 274

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 256

Shipping Costs Consumer Supplies Merchant Services 256

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. “Our business continues to improve, with the consumer embracing open-air outlet centers as a preferred venue for shopping and entertainment,” said Stephen Yalof, CEO of Tanger Outlets in a statement.

Operations 157

Operations Other Omnichannel Improvements 157

Retail TouchPoints

MARCH 3, 2022

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

Payment Services 216

Payment Services Operations Fulfillment Supplies 216

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. 18 call with analysts.

Supplies 358

Supplies Customer Improvements Consumer 358

Retail TouchPoints

MAY 25, 2021

Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Consumer spending will continue to spike, likely reaching record levels in the second half of this year as life resumes normalcy. Travel and dining out are at the top of people’s wish lists as they emerge from their forced hibernation.

Travel 293

Travel Consumer Retail Arts 293

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces.

Operations 227

Operations Consumer Presentation eCommerce 227

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 299

eCommerce Retail Payment Services Social Media 299

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. Retailers now place a greater emphasis on the importance of agility, with 80% of retailers expecting moderate to major supply chain investment in 2021. Guy Bloch is CEO of Bringg.

Operations 148

Operations Fulfillment Order Fulfillment Technology 148

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Accessories 290

Accessories Apparel eCommerce Platforms Fashion 290

Retail TouchPoints

JULY 3, 2023

“From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. during the height of its operations. Its products also are sold at The Paper Store locations.

Operations 276

Operations Omnichannel Consumer Other 276

Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. This is software with self-learning capabilities that can speed up the company’s decision-making and operation. Growing Trends in 2021.

Payment Services 270

Payment Services eCommerce Cryptocurrencies Digital Currency 270

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Holiday Shipping 2021 Predictions, Trends & Insights. Retail categories.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. What will Participants of 2021 Make it Big Virtual Conference Learn? Bills and Mary Ellen's keynote session will be held on September 15th, 2021.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Retail TouchPoints

MARCH 1, 2021

Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. We know our members do a lot of research; they read reviews and look at what other consumers’ experiences are. Additionally, Sam’s Club monitors the queries consumers pose via its site’s Q&A feature.

Consumer 276

Consumer Webinar Information Mobile 276

365 Retail

JANUARY 9, 2024

In December 2023, the UK witnessed a modest rise in consumer card spending, increasing by 2.3% However, the entertainment and travel sectors saw a surge as consumers eagerly booked experiences and getaways for 2024. year-on-year, which fell short of the CPIH inflation rate of 4.2% and was lower than November’s growth of 2.9%.

Travel 104

Travel Consumer Leisure Department Stores 104

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 270

Retail Mobile Reference Download 270

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 253

Omnichannel Operations Technology Customer Experience 253

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 285

Consumer Social Media Retail Multi-channel 285

lateshipment

AUGUST 16, 2021

A sigh of relief for retailers and huge expectations for retailers towards the Holiday season as the eCommerce industry has looked good so far in 2021. However, with no such leash on the spending capacity, total US Holiday retail sales in 2021 are predicted to rise 2.7% eCommerce 2021 Holiday Calendar for Marketing Campaigns.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. Five Below plans to double the number of Five Beyond store-in-a-store concepts to 280 in 2021, bringing the higher-priced mini-stores to 30% of all its locations.

Consumer 299

Consumer Arts Supplies Apparel 299