Retail TouchPoints

MARCH 28, 2022

“Our target consumers are primarily female consumers between the ages of 18 and 28,” Liu said in an interview with Retail TouchPoints. Retail TouchPoints (RTP): What do you believe makes MINISO stand out against key competitors, especially among your target Gen Z consumers? A particular strength of ours is our robust design capability.

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Omnichannel Toys Supplies eCommerce Platforms 212

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. However, the pandemic has yet to end on a global scale, and every retailer will face a shifting set of challenges and opportunities through the spring and potentially into the summer.

Electronics 226

Electronics Apparel Retail Supplies 226

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 302

eCommerce Retail Payment Services Social Media 302

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 170

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. This reorganization around proprietary data is what has led us to today’s retail media boom. Evaluate your customer relationships.

Retail 242

Retail Multi-channel Omnichannel Technology 242

Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5

Shipping Costs 147

Shipping Costs Retail X-cart Payments 147

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The first day is also jam-packed with discussion around the topics currently dominating retail discourse as the vaccine rollout begins.

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Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

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Omnichannel Fashion Customer Experience Operations 242

Retail TouchPoints

DECEMBER 18, 2020

Specialty retailer rue21 plans to open 15 stores in 2021, following the recent openings of three new brick-and-mortar stores. The retailer, which operates nearly 700 locations in 45 states, also has refinanced its existing term loan, increased available liquidity and lowered its cost of capital. . million members. ”

Specialty Retailers 161

Specialty Retailers Banking Omnichannel Operations 161

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. By using RFID, BOPIS 2.0

Technology 302

Technology Retail Supplies Sporting Goods 302

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. It also delivers personalized experiences by unifying data collected across touch points. . Download the findings.

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Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Jackson: The metaverse is the wild west, to be sure.

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Omnichannel Consumer Channel Toys 315

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

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eCommerce Omnichannel Customer Experience Operations 207

Retail TouchPoints

AUGUST 15, 2022

But winning (and keeping) customers’ loyalty is no longer confined to programs and points. After all, retail isn’t just about a one-time transaction; it’s about building a relationship that is mutually beneficial and meaningful. Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Customer Loyalty Customer Retail Shipping Costs 192

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial.

Consumer 319

Consumer Omnichannel Customer Experience Technology 319

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail Omnichannel Webinar Arts 235

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

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Banking Retail Definition Customer Experience 297

Retail TouchPoints

NOVEMBER 12, 2020

The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail. Albert 2 will be available for retailers nationwide starting in February 2021.

Technology 336

Technology Omnichannel Customer Experience Information 336

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. Why is Customer Support Imperative During BFCM 2021?

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eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

NOVEMBER 8, 2021

Semantic vector search can help enrich search results with related product assortments based on your customer’s habits, reducing friction and shortening the path to purchase. In the digital world, personalization is the best tool retailers have to make customers feel like they’re browsing with a personal shopper by their side.

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Retail Omnichannel eCommerce Fulfillment 263

Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

Channel 225

Channel Retail Customer Experience Operations 225

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

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Customer Experience Omnichannel Supplies Events 237

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. Stellar customer support = enhanced overall shopping experience.

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JANUARY 27, 2021

“We were on a strong growth trajectory heading into 2020 and, fortunately, we’ve been able to accelerate our momentum and grow both our sales and our brand community this year despite all the challenges,” Shokrian said in an interview with Retail TouchPoints. Why the pandemic gave MeUndies a competitive advantage.

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Omnichannel Social Media Subscription Customer 237

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. virtual reality).

Technology 259

Technology Retail Customer Experience Presentation 259

ROI Revolution

MAY 20, 2021

Published May 20, 2021. In 2020, the pandemic significantly impacted the entire retail industry. Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. Director, GM of Omnichannel at BigCommerce. It allows retailers to ask, ‘Where are my shoppers and how can I be where they are?’

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

Supplies 246

Supplies Fulfillment Omnichannel Customer Experience 246

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

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Omnichannel Operations Technology Customer Experience 255

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

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Shipping Costs Shipping Merchant Services Payment Services 299

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail X-cart Omnichannel Supplies 241

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Some of the nation’s largest retailers responded to the labor shortage with wage increases, with Walmart , Amazon , Costco and CVS raising their minimum wages.

Home Furnishings 287

Home Furnishings Retail Shipping Costs Electronics 287

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

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Retail Games Magazine Demo 292

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

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eCommerce Operations Customer Experience Omnichannel 295

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. As retail and consumer preferences continue to evolve, we’re thrilled to be bringing our customers this added convenience and serve them in new ways.”

Books 259

Books Toys Fulfillment Omnichannel 259

Retail TouchPoints

FEBRUARY 17, 2021

Retail sales rose higher than expected in January, reaching a total of $568 billion , a 5.3% Retailers in general are optimistic about the outlook for the year, according to a new survey from the International Council of Shopping Centers : 55% of those surveyed say they expect a return to pre-pandemic levels by the end of 2021.

Home Furnishings 146

Home Furnishings Retail Electronics Omnichannel 146

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. Here are five key takeaways: The 2021 Consumer is Craving Convenience. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

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Consumer Omnichannel Events Customer Experience 345

Retail TouchPoints

MARCH 29, 2021

In her new position she will lead digital merchandising and operations with the aim of elevating the customer experience and delivering ongoing improvements to the retailer’s digital shopping experience.

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Omnichannel Management Customer Experience Operations 220