Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value.

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Shipping Costs Gifts Fulfillment Consumer 276

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

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Omnichannel Merchant Services BigCommerce Payment Services 253

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. In addition to modernizing the brand’s digital go-to-market strategy and DTC model and transforming its supply chain organization, Browne served as interim CEO from June 2022 to February 2023.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. RTP: What are MINISO’s brick-and-mortar goals for 2022? Liu: In 2022, MINISO will continue to expand our footprint in North America. That’s why it’s actually a good time for us to expand.

Omnichannel 214

Omnichannel Toys Supplies eCommerce Platforms 214

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Shipping Costs Payment Services Merchant Services Payments 240

Retail TouchPoints

MARCH 4, 2022

Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. These shops will complement the brand’s digital presence by providing a second channel for shoppers to choose and also give Fabletics insights into consumer behavior.

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POS Demo Omnichannel Events 263

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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Customer Loyalty Customer Retail Shipping Costs 193

Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience.

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Retail Omnichannel eCommerce Fulfillment 267

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Still, these channels carry significant costs — the kind that can make even an experienced marketer do a double take. Investing in New Channels.

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Omnichannel Marketing Social Media Channel 254

Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

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Channel Retail Customer Experience Operations 226

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. ad spending to increase 5.1%

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Retail Omnichannel Channel Mobile 278

Retail TouchPoints

AUGUST 4, 2023

Our omnichannel growth strategy continues to be an effective framework for our business, ensuring we’re able to meet customers where they are through a unique mix of channels and locations,” said Stephen Smith, President and CEO of L.L.Bean in a statement. billion in revenues.

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Specialty Retailers Omnichannel Outdoor eCommerce Platforms 245

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

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Electronics Toys Small Business Retail Sporting Goods 231

Retail TouchPoints

MAY 20, 2022

“There are different ways to join a family business — some people go in guns blazing, but that’s not really me,” he said during a session at the NRF Big Show earlier in 2022. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

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Omnichannel Department Stores BigCommerce Fashion 221

Ecommerce Platforms

MARCH 9, 2022

Easy-to-use and surprisingly sleek, Shopify allows companies from all backgrounds to build the website best for them, with infinite customization options. What’s more, the solution takes a wide range of payment options, so you have no shortage of ways to collect money from your customers. Can become more expensive with premium plugins.

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eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

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Omnichannel Consumer Channel Toys 317

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

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Payments Omnichannel Payment Services Consumer 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 212

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

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POS Omnichannel Retail Social Media 98

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI.

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Marketing Omnichannel Channel Social Media 306

Retail TouchPoints

MARCH 30, 2023

This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13

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Consumer Omnichannel Travel Events 253

Retail TouchPoints

JANUARY 9, 2023

The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success. Macy’s made strides in opening smaller, off-mall locations in 2022 with the addition of four new Market by Macy’s stores, bringing the total to eight. All four shuttered stores were on-mall locations.

Department Stores 215

Department Stores Omnichannel Operations Fashion 215

Retail TouchPoints

AUGUST 9, 2022

Chico’s FAS first entered into a strategic agreement with fabric in early 2022 to deploy a cloud-based distributed order management and inventory system. The goal of the new partnership is to accelerate the retailer’s digital architecture growth to enable better omnichannel customer engagement.

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Omnichannel eCommerce Channel Operations 265

Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Order Fulfillment Shipping Costs Omnichannel Fulfillment 226

Retail TouchPoints

NOVEMBER 2, 2022

Bath & Body Works has named Gina Boswell CEO and member of the Board, effective December 1, 2022. Boswell went on to lead Unilever UK & Ireland and eventually became President, Customer Development for Unilever U.S.A., Interim CEO Sarah E. market share leadership for the first time.

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Multi-channel Omnichannel Supplies Operations 250

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023.

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Payment Services Omnichannel Shipping Costs Operations 247

Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City.

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Consumer Retail Toys Presentation 264

Retail TouchPoints

FEBRUARY 9, 2023

In December 2022 the company also brought on its first-ever Chief Digital Officer , Aaron Bundschuh, who will work closely with Detenber to reshape the company’s digital experience. Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re

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Customer Data Customer Omnichannel Electronics 175

Retail TouchPoints

MAY 3, 2023

“We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. To enable these omnichannel purchasing behaviors, Carter’s highlighted the investments it has made in its app, which now accounts for one quarter of all ecommerce sales, over the last few years.

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Presentation Multi-channel Specialty Retailers Omnichannel 227

GetElastic

DECEMBER 21, 2021

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience. Returns/Exchanges.

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Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

DECEMBER 3, 2021

He will be tasked with uniting the co-op’s retail and ecommerce channels to help REI build a seamless omnichannel experience for its customers and members. These three leaders — alongside the rest of a talented senior team — will position us to continue our terrific momentum into 2022.”.

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Outdoor Omnichannel Supplies Channel 222

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail X-cart Omnichannel Supplies 244

Retail TouchPoints

MARCH 5, 2024

These days, it seems like every major retailer has its own channel for serving ads, and advertisers are seizing this opportunity eagerly, to the tune of $114.4 billion in digital spending in 2022 alone. First-party customer data. CDPs aggregate the data across this trail to create a unified view of each customer.

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Retail Customer Data Channel Arts 250

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk is a tool from the Zoho SaaS provider billed as the first “context-aware” solution for customer service and support.

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Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

OCTOBER 13, 2022

After all, there are so many channels and touch points available that can help brands acquire new customers, test new markets and expand their reach. So DTC brands need to determine what their audience/customer expansion options would be once they get started. Using Data to Unlock Expansion Opportunities.

Omnichannel 240

Omnichannel Consumer Outdoor Channel 240

Retail TouchPoints

MARCH 13, 2023

Allbirds is planning to overhaul its strategy after a weak Q4 2022 that resulted in the retailer’s first-ever quarterly revenue drop. The retailer still achieved 7% revenue growth for 2022 as a whole, but a poor holiday season resulted in a 13% revenue drop during Q4.

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Omnichannel Improvements Channel Retail 185

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. We had so much price sensitivity shining through as a big core theme for what drives channel decisions,” Minkow said.

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Shipping Costs Consumer Mobile Channel 245