Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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Omnichannel Merchant Services BigCommerce Payment Services 261

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Operations Fulfillment Supplies 230

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022.

eCommerce 284

eCommerce Fulfillment Shopify Omnichannel 284

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Workshop Omnichannel Arts Fulfillment 305

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

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Omnichannel Consumer Channel Toys 328

Retail TouchPoints

NOVEMBER 22, 2023

Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

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Fulfillment Omnichannel Technology Consumer 147

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Marcotte also provided a forecast for global retail in 2022: “Investment in store networks will clearly return with a large number of remodels and a limited number of new store openings.

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Retail Omnichannel Department Stores Fulfillment 275

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 256

Small Business Retail Omnichannel Consumer Retail 256

Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints.

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Shipping Costs Travel Omnichannel Leisure 317

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 280

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022. That goes back to being guest-centric,” said Gomez. “It

Food and Beverages 244

Food and Beverages Omnichannel Fulfillment Retail 244

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. Riding the Incremental Sales Surge.

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Fulfillment Shipping Costs Omnichannel Operations 204

Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. Retail TouchPoints (RTP): You have spent a significant portion of your career covering both Amazon and Walmart.

Merchant Services 265

Merchant Services Books Fulfillment Omnichannel 265

Retail TouchPoints

OCTOBER 25, 2021

Other interested sellers can now apply to join as the program’s geographic reach expands throughout this year and in 2022. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

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Multichannel Omnichannel Fulfillment Presentation 310

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 228

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year.

Food and Beverages 304

Food and Beverages Operations Consumer Omnichannel 304

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

Payment Services 236

Payment Services Operations Omnichannel Fulfillment 236

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

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Omnichannel Consumer Management Technology 271

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fashion 240

Fashion Omnichannel Apparel Operations 240

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Customer Loyalty Customer Retail Shipping Costs 209

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Here Are The Ten Emerging Retail Trends We Predict For 2022. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. in November 2022.

Merchant Services 255

Merchant Services Payment Services Multi-channel Shopify 255

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 140

Consumer Payment Services Fulfillment Multi-channel 140

Pivotree Blog

NOVEMBER 23, 2022

As many as 46% of shoppers were reported to have started their holiday shopping earlier than usual in 2022, according to the National Retail Foundation. Going by these numbers, it’s easy to assume that retailers looking to win big in 2022 may already be late to the party. Omnichannel is Still The Boss. Or Somewhere in Between?

Games 52

Games Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail X-cart Omnichannel Supplies 255

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

365 Retail

DECEMBER 21, 2021

Now, as we move into a post-pandemic environment, what will 2022 bring for retailers? What does 2022 hold for the retail industry? 1. Focus on reaching ‘Omnichannel Nirvana’ ? . In 2022, the focus for retailers will be reaching?this?omnichannel omnichannel nirvana. . Blue Yonder , says: . decision making.?In

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Social Media Retail Payment Services Subscription 105

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Instead, Fitts advised brands to look at things more holistically and, specifically, think about their physical spaces through an omnichannel lens.

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Operations Omnichannel Customer Experience Consumer 321

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

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Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. The partnership is an expansion of a pilot program launched in December 2022.

Small Business Retail 253

Small Business Retail Fulfillment Omnichannel eCommerce 253

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 252

Payment Services Retail Shipping Costs Mobile 252

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

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Home Furnishings Retail Shipping Costs Electronics 302

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. in 2022 amidst the pandemic.

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Retail Shipping Costs eCommerce Consumer 244