Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

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Technology Retail Customer Experience Presentation 272

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

Retail 281

Retail Omnichannel eCommerce Fulfillment 281

Retail TouchPoints

JUNE 9, 2022

“The Home Depot made early investments in providing omnichannel shopping experiences, and these digital and physical assets continue to guide our strategic priorities,” said Melanie Babcock, VP of Integrated Media at The Home Depot in a statement.

Omnichannel 238

Omnichannel Customer Experience Customer Data Improvements 238

Retail TouchPoints

APRIL 21, 2023

JCPenney has named Katie Mullen, who previously served as the retailer’s Chief Digital Officer (CDO), as its new Chief Customer Officer. She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more.

Customer 250

Customer Omnichannel Technology Customer Experience 250

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

Omnichannel 273

Omnichannel Operations Technology Customer Experience 273

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 259

Technology Shipping Costs Omnichannel Mobile 259

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Customer Retail Channel 98

ESW

DECEMBER 4, 2023

ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development. The post ESW Named As Shopware Gold Technology Partner appeared first on ESW.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 59

Technology Fashion eCommerce Retail 59

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 227

Payment Services Supplies Electronics Omnichannel 227

iVend

JANUARY 17, 2023

But we’re also seeing exciting technology trends * in the retail industry. There has never been so much tech in retail, with retail technology solutions having the power to help attract and retain customers, for sustained growth and profit. See how we’re implementing digital technology in retail stores.

Technology 95

Technology Retail Omnichannel Customer Experience 95

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. Named the Vault , the space launched in June 2022, and eBay forecasts that it will hold up to $3 billion in assets within the next few years. The deal is expected to be completed by Q1 2023.

Hobbies 229

Hobbies Order Fulfillment Omnichannel Fulfillment 229

Retail TouchPoints

MAY 9, 2022

DTC ecommerce solution provider ESW will acquire Scalefast , an end-to-end ecommerce company, in a deal that is expected to close by mid-year 2022. Together, ESW and Scalefast will serve customers in more than 200 markets. We are excited by this opportunity to join in a bold vision for the future of DTC ecommerce.

Payment Services 265

Payment Services Payments Electronics Omnichannel 265

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 236

Omnichannel Customer Loyalty Operations Definition 236

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. The luxury market has a few key advantages that will likely safeguard it from financial turmoil.

Payments 286

Payments Omnichannel Payment Services Consumer 286

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

365 Retail

NOVEMBER 24, 2022

In 2022, while we haven’t yet fully seen the last of the virus, some might have thought we were heading towards a more ‘normal’ end to the year. . This means putting their needs first and crafting experiences that show they care about and understand their issues. The missing link here is technology. EJ Cay, VP UKI at Genesys.

Technology 105

Technology Channel Customer Experience Social Media 105

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

Supplies 266

Supplies Fulfillment Omnichannel Customer Experience 266

Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

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Consumer Retail Toys Presentation 264

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 230

Payment Services Operations Fulfillment Supplies 230

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. How can retail technology help retail stores to prepare for recession? Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 305

Workshop Omnichannel Arts Fulfillment 305

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. We’re equally as excited about retail as we are about technology.

Payment Services 258

Payment Services Omnichannel Shipping Costs Operations 258

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

APRIL 5, 2023

Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. In addition, total tenant sales increased 11.8%

Food and Beverages 304

Food and Beverages Operations Consumer Omnichannel 304

Retail TouchPoints

FEBRUARY 24, 2023

Designed to make children’s time in the store more enjoyable and get more people to care about keeping our oceans clean, the game was developed in partnership with Meta and Stockholm-based immersive tech company Warpin Reality using Meta’s Spark AR technology. “As

Games 274

Games Toys Customer Experience Technology 274

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail X-cart Omnichannel Supplies 255

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 272

Social Media Omnichannel Apparel Consumer 272

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk Review: Omnichannel Support. Zoho Desk Review: Workflow Automation.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

AUGUST 9, 2022

Headless commerce platform fabric has been selected as the company’s new commerce technology partner, and digital experience consultancy Bounteous will aid with the fabric implementation and creation of a new “connected commerce” platform.

Omnichannel 280

Omnichannel eCommerce Channel Operations 280

Retail TouchPoints

NOVEMBER 22, 2023

“Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Omnichannel Technology Consumer 147

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 255

Technology Customer Loyalty Omnichannel Consumer 255

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 209

Customer Loyalty Customer Retail Shipping Costs 209

Retail TouchPoints

NOVEMBER 3, 2021

Seun Sodipo will take the CFO job in February 2022. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business.

Payments 257

Payments Payment Services Omnichannel Channel 257

Retail TouchPoints

MAY 17, 2022

While specific terms of the deal were not disclosed, David’s Bridal will integrate the Anomalie team, assets and technology into its digital offerings. The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire.

Customer 266

Customer Omnichannel Apparel Shipping 266

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

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Retail Supplies Merchant Services Social Media 243