Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 424

Financial Services Banking Improvements Management 424

Ecommerce Platforms

JUNE 15, 2022

As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience. The app was only launched in February 2022, so there aren't many online reviews yet. Brand consistency is essential for building customer loyalty. About Return Rabbit – How it Works. Analytics and Reports. per shipment.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16

Home Furnishings 239

Home Furnishings Workshop Customer Loyalty Events 239

Retail TouchPoints

JANUARY 25, 2024

The Trifecta for Retailers: Security, Revenue and User Experience Passkeys are the perfect triple play for retailers: they offer enhanced security, improved user experience, and they help maximize revenue. Improved User Experience Research indicates that consumers may abandon their carts if there’s friction throughout the buying process.

Payment Services 256

Payment Services Cryptography Payments Improvements 256

Retail TouchPoints

OCTOBER 26, 2022

Gove has held the interim position since June 2022 following the departure of former CEO Mark Tritton. ” In August 2022, under Gove’s direction, BB&B secured a $375 million loan and launched an at-the-market (ATM) program for selling up to 12 million shares of common stock. “Her

Customer Loyalty 240

Customer Loyalty Supplies Operations Marketing 240

lateshipment

SEPTEMBER 16, 2022

How E-commerce Businesses Can Have a Great Festive Season in 2022. Also, this year, experts are still hopeful of holiday retail and e-commerce sales increasing over 2021 numbers despite inflation putting a burden on customers’ spending. Feel free to check it out. . Anticipate higher than regular seasonal visitors/potential shoppers.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

OCTOBER 31, 2022

The holiday season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. We’ll cover the tactics your small eCommerce businesses can implement to dominate the 2022 holiday season, ensuring your customers are eager to do business with you. .

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

AUGUST 1, 2023

Lacoste has opened a new virtual store in partnership with Emperia to showcase its summer collection and expand the exclusive experiences tied to its NFT-based UNDW3 (pronounced “underwater”) loyalty program. This is the brand’s second virtual store; the first was a holiday-themed store that Lacoste launched with Emperia in December 2022.

Outdoor 235

Outdoor Accessories Customer Loyalty Clothing 235

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 273

Social Media Multi-channel Customer Loyalty Shopify 273

Ecommerce Platforms

MARCH 24, 2022

7 POS System Software for Coffe Shops and Cafes in 2022. Here’s our list of the best POS system s in 2022 (in no particular order). Flexible payment options: Allow customers to pay in a multitude of different ways, to improve your chances of quick transactions. Square POS Reviews: Everything You Need to Know (Mar 2022).

POS 104

POS lightspeed Payment Services Shopify 104

Groove

JUNE 28, 2022

Examples of these new tactics include targeting “lost” customers and/or customers who are “at risk of not purchasing again” by incentivizing them to purchase. Additionally, we segmented reward campaigns to build customer loyalty and reduce total abandoned carts with abandoned cart mitigation tools.

Merchant Services 370

Merchant Services Customer Loyalty Channel SEO 370

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. Maciej Kroenke, Partner at PwC said, “Covid-related market turmoil has brought even more attention to the topic of customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

AUGUST 18, 2023

Monday through Saturday; A next working day premium delivery service ; Improved customer feedback and ratings through TikTok’s instant messaging service and dedicated customer service employees; and Improved metrics in terms of reduced delivery times. TikTok is a key player in the U.S.

Merchant Services 202

Merchant Services Fulfillment Shipping Customer Loyalty 202

Retail TouchPoints

JANUARY 24, 2023

billion in 2022. In January 2022, search grew by 24% YoY while the rest of digital grew 34% YoY. As of September 2022, search platform growth was down 12% while retailer platforms were up 13%. Based on November 2022 data, Twitter is No. It’s no surprise that social commerce sales are expected to reach $45.74

Social Media 245

Social Media Channel Customer Loyalty Banking 245

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Why is experiential retail having a moment?

Technology 248

Technology Point of Sale Customer Experience Customer Loyalty 248

lateshipment

MAY 26, 2022

You can leverage this data to make better delivery choices and consistently improve your brand’s post-purchase experience, to earn fierce customer loyalty in return. Capturing these delivery satisfaction ratings will also in turn reflect on your overall customer satisfaction metrics such as CSAT and NPS. .

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

AUGUST 9, 2022

Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”. Additionally, the analytics need to be flexible: “The KPI might be about reducing no-shows, or discovering which staff are inefficient, or simply about improving booking volumes,” said Tiwari. “By

Webinar 293

Webinar Customer Loyalty Books Improvements 293

Ecommerce Platforms

APRIL 1, 2022

Sendinblue Review (Apr 2022): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Mar 2022). Constant Contact Email Marketing Review (Mar 2022) – Everything You Need to Know. Constant Contact Pricing (Mar 2022) – The Complete Guide. Further reading ??. Go to the top.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Retail TouchPoints

MARCH 17, 2023

More than 5,000 trademark applications were filed in 2022, which is more than double the previous year. Another idea for the retail sector includes inviting key customers to receive digital NFT innovations that allow them to access specific rooms in a metaverse with special features. The opportunities for NFTs are endless.

Cryptocurrencies 296

Cryptocurrencies Automotive Merchant Services Arts 296

Korona

FEBRUARY 2, 2022

Keeping customers satisfied with your products and services should be the main focus of any business. Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. Create Journey Maps .

Customer Experience 52

Customer Experience Customer POS Retail 52

Retail TouchPoints

JANUARY 25, 2022

As we navigate an interesting year of retail revival, now is the perfect time to make some small shifts and shrewd strides forward into 2022. Let’s dive into some small ideas that can help tackle big goals: 1) Think Big: Increase customer engagement with more interactive marketing. 2) Think Big: Improve customer satisfaction.

Management 258

Management Marketing Order Fulfillment Customer Experience 258

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 302

Supplies Shipping Costs Customer Loyalty Technology 302

ESW

JUNE 6, 2023

Customers get the secure and streamlined shopping experiences they want. Brands and ecommerce businesses achieve a positive impact on conversion rates, cart abandonment, customer loyalty and international sales. This type of loyalty leads to a higher purchase frequency, which is a key driver of growth. Digital wallets.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Retail TouchPoints

OCTOBER 27, 2021

When AI and machine learning loss prevention solutions combine with connected solutions and third-party data, insights can be leveraged into prescriptive actions to improve store performance and prevent loss cases before they even happen. RTP: Do you have any closing tips or recommendations for retailers as we head into 2022?

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

SEPTEMBER 29, 2022

According to McKinsey & Company’s The State of Fashion 2022 report , nearly 20% of executives cited radical transparency — the complete disclosure of information at every link of a retailer’s supply chain — as one of the top three themes impacting their business due to consumer desire for genuine and clear information.

Retail 346

Retail Fashion Supplies Apparel 346

ESW

SEPTEMBER 1, 2023

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. From November 2022 to January 2023, overall retail ecommerce return rates were consistently in the range of 10% to 16% each week. Why Do Customers Return Electronics?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Smile.io

MARCH 8, 2024

billion in 2022 and is forecasted to reach $2,880.3 billion in 2022, the rising penetration rates mean that people can now access the internet—and live commerce—from absolutely anywhere. billion visitors in 2022. Loyalty & Reward Program Insights from Smile.io billion by 2028.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Smile.io

MAY 12, 2022

In the context of a rewards program, your highest tier becomes the top of the metaphorical leaderboard, letting customers identify their status within your brand community and track their progress as they improve. The same is true when building a business, brand, or loyalty program. Maintain their current status.

Improvements 63

Improvements Games Social Media Beauty and Health 63

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Forrester found that more than half of adults in the U.S.,

Shipping Costs 245

Shipping Costs Omnichannel Customer Retention Retail 245

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% The rise of virtual influencers In 2022, AI-powered digital creations strutted down catwalks, participated in dance competitions and hosted livestream sessions. of all retail sales online.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. Be an ally and support Black-owned businesses So there you have it–22 Black-owned small businesses to support in 2022.

Beauty and Health 70

Beauty and Health Accessories Fashion Clothing 70

365 Retail

FEBRUARY 23, 2022

So what does 2022 hold for the subscriptions market? In 2022, the situation is already looking different: in December last year, the cancel rate was down to just 14% and still on a downward trajectory. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Kibo

JUNE 6, 2014

Improve In-Store Merchandising with Real-Time Inventory Data With the dizzying array of shopping choices and channels, finding products is as easy as clicking a button. But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.” Improve product pricing. Always trending.

Improvements 62

Improvements B2B B2C Webinar 62

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130