Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur campaign imagery, artwork and messaging from clients that can draw in potential customers as they pass on the street; Interior design that relies on rich colors and natural textures that allow products to shine ; A high-touch retail environment that encourages guests to experience the brand; and.

Customer 278

Customer Shipping Events Clothing 278

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience. By using high-quality images and videos of products, customers are drawn closer.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million in June 2023. million , recovering nearly half of what it paid for the BB&B IP.

Apparel 276

Apparel Fashion Supplies Toys 276

Ecommerce Platforms

APRIL 5, 2023

The best subscription ecommerce platform gives today’s business owners an exceptional way to increase the lifetime value of their customers, and unlock recurring revenue. Subscription platforms allow companies to spend less time worrying about finding new customers, by providing them with a convenient way to retain existing clients.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. .”

Operations 296

Operations Shipping Costs Omnichannel Customer Data 296

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. Omnisend : Best for ecommerce Shopify review: 4.8/5 5 G2 review: 4.5/5 5 Capterra review: 4.7/5

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Ecommerce Platforms

MARCH 8, 2023

In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. Your team needs a tool that allows them to manage conversations effectively, provides real-time guidance, and supports customers quickly.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. Your team needs a tool that allows them to manage conversations effectively, provides real-time guidance, and supports customers quickly.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

RetailWire

SEPTEMBER 22, 2023

Hy-Vee has unveiled its full-scale retail media network, Hy-Vee RedMedia, aiming to connect brands directly with its customer base across online and in-store platforms. This network, showcased at the Groceryshop 2023 conference, blends first-party customer data with insights from leading advertising firms for more targeted marketing.

Omnichannel 40

Omnichannel Retail Customer Data Operations 40

Ecommerce Platforms

JANUARY 27, 2023

Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. This stat speaks for itself: As many as 41% of customers prefer live chat over phone or email support. billion in 2030. Let’s dive in!

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Omnisend G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

JANUARY 26, 2023

Put simple, ‘CRM’ stands for ‘Customer Relationship Management’ and refers to software used to organize a business’s contacts/customers/leads details. On top of noting email addresses and phone numbers, a CRM may keep a comprehensive customer history of their business interactions across multiple channels. Gmail or Outlook).

Live Chat 104

Live Chat Social Media Management Mobile 104

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. We know that customers demand personalization, so the more you can offer it, the faster you can stride ahead.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

FEBRUARY 28, 2023

Fortunately, there have been advances in both digital technology and customer analytics that dramatically enhance a retailer’s ability to personalize promotions and deliver them through the loyalty program framework. Essentially, this is a simple model: customer + contexts = action. Location: Where is the customer right now?

Retail 289

Retail Books Consumer Social Media 289

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce.  has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Omnisend

NOVEMBER 11, 2022

The more efficient your website is, the easier it is for your customers to shop, boosting sales. It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. The Wix App Market has more than 300 popular apps that can help you enhance your website. Wix rating : 5.0.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. 3 Tips for Managing Data Privacy Challenges. These are rules to live by. said Kibel.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Smile.io

AUGUST 25, 2023

From a branded explainer page, clever VIP tier names, and on-theme language such as “Rewards Designed For You”, customers know the loyalty program is closely aligned with the brand values. Customers not only get to show off their artwork to a like-minded community and inspire others—they get rewarded for doing so!

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 105

Technology POS Retail Gifts 105

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. In 2023, that percentage jumped to 50%. Brands looking to expand into new markets should embrace omnichannel as part of their go-to-market strategy.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

FEBRUARY 2, 2024

has built up a decade of all-time data with over 700 million shoppers and over 800 million point transactions of customers earning and redeeming points with ecommerce brands. Since repeat customers are more profitable than one-time shoppers, you will want to incentivize repeat purchases.   Smile.io And we can prove it.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. Many D2C businesses that started as online-only have since adopted an omnichannel approach. In 2023, that number will reach $44.65 Digitally native brands will make up 25.3%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? This includes your product line-up, promotional campaigns, and loyalty program.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. Hackers heavily target financial and payment data in breaches. Both organizations are industry leaders in data and guidance in general.

Payment Services 264

Payment Services Magazine eCommerce Improvements 264

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

JANUARY 23, 2023

The food and beverage industry is extremely competitive, but once you can lock in a customer to pledge loyalty to your products, you can start building brand loyalty. The food and beverage industry within DTC sees about 1/3 of customers shop for the same brand repeatedly. “Customers are stoked, to say the least.

Food and Beverages 86

Food and Beverages Social Media Customer Loyalty Reference 86