Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 276

Customer Loyalty Customer Experience Payment Services Social Media 276

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.

Omnichannel 272

Omnichannel Customer Loyalty Operations Definition 272

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Dynamic Action

JUNE 27, 2023

Summary Retailers must shift from a product-first to a customer-centric strategy to foster long term loyalty and brand advocacy. Customer expectations and demands are skyhigh, meaning efforts must move beyond marketing towards data-backed decisions to offer a truly personalized experience. What is Customer-Centricity?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. No financial details of the transaction were disclosed.

Food and Beverages 287

Food and Beverages Omnichannel Customer Loyalty Customer 287

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 260

Shipping Costs Improvements Live Chat Retail 260

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

lateshipment

OCTOBER 12, 2023

Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website. Now, you can target those revisiting customers with personalized banners and pop-ups just to entice them to buy the product that they have viewed or abandoned in the cart.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 424

Financial Services Banking Improvements Management 424

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Brands must know their target customer and which channels that customer prefers. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. But the right channel mix is not enough.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. billion ) to open new locations and renovate existing stores by the end of 2023. .

Home Furnishings 262

Home Furnishings Workshop Customer Loyalty Events 262

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 261

Supplies Arts Customer Loyalty Fulfillment 261

Omnisend

OCTOBER 4, 2023

Cancellation confirmation messages present a golden opportunity to reconnect with customers. They can also reduce cancellations and strengthen customer relationships. Be courteous, empathetic, and professional to show respect for your customers’ decisions. This enhances their post-purchase experience.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Retail 276

Retail Shipping Costs Improvements Customer Experience 276

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 275

Merchant Services eCommerce Channel Mobile 275

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. Authenticity also mitigates what could otherwise drive customers away. By being true to themselves, brands differentiate themselves from their competitors and attract a loyal customer base.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. to customers by 10 p.m. in an interview with Retail TouchPoints.

Shipping Costs 276

Shipping Costs Fulfillment Shipping Customer Loyalty 276

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 276

Technology Retail Customer Experience Presentation 276

Retail TouchPoints

FEBRUARY 29, 2024

In Rodney McMullen’s opening remarks at Groceryshop 2023, the Kroger CEO said the retailer would be increasing the number of local products in stores by 10%, around 30 new local products per store. The insights deliver a tailored, customized and highly impactful shelf display plan for each individual store in a retailer’s network.

Consumer Goods 286

Consumer Goods Consumer Customer Loyalty Supplies 286

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Preserving customer trust and privacy should be top-of-mind for retailers looking to make generative AI a bigger part of their holiday shopping strategy.

Toys 246

Toys B2C Social Media Accessories 246

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 285

Technology Customer Loyalty Omnichannel Consumer 285

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. What is a Chatbot Builder Software?

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. Many customers bail at this point.

Financial Services 276

Financial Services Payment Services Payments Small Business Retail 276

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Smile.io

FEBRUARY 2, 2024

has built up a decade of all-time data with over 700 million shoppers and over 800 million point transactions of customers earning and redeeming points with ecommerce brands. has the world’s largest loyalty dataset, with 100,000 merchants.  Adding a loyalty program is a simple and effective way to do this.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Retail TouchPoints

JUNE 15, 2023

One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.” Hearing customers’ excitement and their frustration helps us make better decisions.

B2C 318

B2C Customer Loyalty B2B Customer 318

Retail TouchPoints

JANUARY 11, 2023

When I wore the shirt to work, all these slightly miserable customers who never made eye contact with me started laughing, asking about the bakery and saying they had to get a shirt.”. In fact, customers need to walk through a 13-foot-tall oven door to access much of the store experience, reminiscent of a speakeasy or superhero’s hideaway. “We

Retail 274

Retail Social Media Customer Loyalty Travel 274

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. They can also reduce cancellations and strengthen customer relationships. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Build goodwill.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. Compatible with most Shopify themes, the solution allows business owners to rapidly enable subscriptions programs in a matter of seconds, and improve customer lifetime value. Customer service can be limited.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 251

Consumer Customer Loyalty Customer Experience B2C 251

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 307

Consumer Shipping Costs Customer Retention Information 307

365 Retail

NOVEMBER 23, 2021

An over-reliance on cookie-based customer tracking risks leaving marketers unable to identify—and therefore effectively market to—customers, latest data from consumer engagement platform Wunderkind reveals. This issue has been exacerbated by channel and device ‘black holes’ in identification.

Marketing 98

Marketing Customer Customer Loyalty Channel 98

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Customs delays are still prevalent following Brexit, with many delays attributed to data discrepancies.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. Effective email marketing is a game-changer for eCommerce businesses.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Integrations: Shopify has a range of add-ons for customer relationship management tools, marketing apps, and more, so you can extend your feature set.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Integrations: Shopify has a range of add-ons for customer relationship management tools, marketing apps, and more, so you can extend your feature set.

POS 104

POS Payment Services lightspeed Shopify 104