Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. If you want store associates out in front of customers more, you need mobile devices, you need a wealth of information available in the store associate’s hand. customer experience).

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 275

Retail Shipping Costs Improvements Customer Experience 275

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

JANUARY 17, 2024

Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as customer pickup points. The new Ikea stores will be located in Austin, Texas (scheduled for summer 2024), the Atlanta metro area, and two locations in greater Los Angeles. Katy, Texas; and other locations to be named later.

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Retail Other Customer Fulfillment 147

Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 Now Beyond, Inc.

Home Furnishings 260

Home Furnishings Order Fulfillment Jewelry Social Media 260

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

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Omnichannel Fulfillment Social Media Operations 239

Retail TouchPoints

OCTOBER 24, 2023

Amazon unveiled a swath of the innovations and enhancements to its fulfillment and delivery operations at the annual Delivering the Future event earlier this month, including plans to expand drone delivery services both in the U.S. The new drone boasts custom-designed propellers that reduce perceived noise by almost half.

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Fulfillment Operations Technology Events 261

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

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Fulfillment Supplies Management Customer 250

Retail TouchPoints

JUNE 28, 2023

Customers who want to use the Zipline service in Salt Lake County must first sign up with Zipline to confirm their delivery address is eligible. Once confirmed, Zipline delivery will then be available for those customers when they order from GNC.com.

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Fulfillment Supplies Omnichannel Shipping 297

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

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Fulfillment Customer Channel Operations 261

RetailMinded

APRIL 2, 2024

Famous spokesperson Kevin Stirtz likes to say “Know what your customers want most and what your company does best. So, let’s talk about strategies where your customers’ wishes and yours best meet. It uses customers’ consent while protecting their privacy. And is keeping trust between you and your customers.

eCommerce 52

eCommerce Order Fulfillment Live Chat Shipping 52

Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 Beyond, Inc.

Shopify 295

Shopify Improvements Online Retail Customer 295

Retail TouchPoints

MARCH 26, 2024

Academy Sports + Outdoors will open up to 17 new stores during its 2024 fiscal year, which began Feb. The first two stores are in the Raleigh suburb of Knightdale, N.C., which opened on March 22, and the Indianapolis-area Greenwood, Ind., slated to open April 12. The retailer currently operates 283 stores across 18 states.

Outdoor 255

Outdoor Apparel Operations Retail 255

Retail TouchPoints

MARCH 28, 2024

The deal, which is expected to close by the end of the retailer’s fiscal 2024 in late January 2025, is subject to customer closing conditions and will be funded through a combination of cash and debt. The Home Depot is acquiring building products distributor SRS Distribution for $18.25

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Algopix

FEBRUARY 18, 2024

In this comprehensive guide, we’ll delve into the role of an LLC for Amazon sellers, its significance, benefits, and the intricacies of setting up an LLC for Amazon FBA (Fulfillment by Amazon) in 2024. The post Is an LLC Required to Start Selling on Amazon in 2024? What Is an LLC? Try now for free.

eCommerce 106

eCommerce Document Operations Management 106

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. billion in revenue by 2028.

Food and Beverages 255

Food and Beverages Fulfillment Omnichannel Specialty Retailers 255

Retail TouchPoints

MARCH 27, 2024

They perform exceedingly well and customers love them, which is why expanding our retail footprint is such a huge growth initiative for us as a brand.” The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo!Lifestyle.

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Apparel Gifts Payment Services Recommendation 246

Retail TouchPoints

MARCH 20, 2024

As part of a trial program, customers can trade in their used Dr. Martens boots, shoes and bags at Abbot Kinney stores in Los Angeles and Portland, Ore., Martens is already designed for durability, but the brand will now be able to do even more for the environment with the launch of its ReWair resale program in the U.S.

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Technology Customer Marketing Retail 247

RetailDive

FEBRUARY 5, 2024

The company wants products entering its facilities to move as efficiently as items being delivered to customers.

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Fulfillment Improvements Customer 80

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

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Fulfillment B2B Supplies B2C 52

Retail TouchPoints

NOVEMBER 8, 2023

The ultimate goal is to create expanded storage capacity for the industry at a competitive price, thereby “driving increased speed to market, advancing products closer to the customer and improving storage efficiency,” explained the company in a statement. with a new location in Florida set to open 2024. and Fairfield, Calif.,

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Supplies Fulfillment Operations Other 222

Retail TouchPoints

APRIL 5, 2024

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. Worth Metroplex in January 2024 , and Uber Eats competitor DoorDash debuted drone deliveries in Christiansburg, Va.

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Marketing Mobile Blog Customer 248

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Levi Strauss & Co. Michelle Gass, President of Levi Strauss & Co.,

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ACH Multi-channel Technology Customer Retention 259

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. How did you see that conversation shift in 2023, and where do you think it’s headed in 2024? and how can they prepare themselves?

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Supplies Shipping Costs Small Business Retail Recommendation 262

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Hyundai is a very innovative company that shares Amazon’s passion to make customers’ lives better and easier every day,” said Andy Jassy, CEO of Amazon in a statement.

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Customer Experience Supplies Payment Services Mobile 234

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

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eCommerce Fulfillment Operations Customer Experience 296

Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

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Omnichannel Technology Improvements Customer 209

Retail TouchPoints

FEBRUARY 7, 2024

The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March. “As brands are focused on providing fast and convenient grocery delivery for customers,” said JJ Fleeman, CEO of Ahold Delhaize USA in a statement. “As

Omnichannel 256

Omnichannel Customer Marketing Retail 256

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

MARCH 5, 2024

The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May 18, 2024. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Shipping Costs 191

Shipping Costs Payment Services Shipping Operations 191

Omnisend

JANUARY 9, 2024

That’s why we created this article, to help you learn how to start a t-shirt business in 2024. This makes them appealing to a wide range of customers. It fosters brand awareness and customer engagement. They simplify inventory management and enable entrepreneurs to fulfill orders seamlessly.

Social Media 88

Social Media Payment Services Shipping Costs eCommerce 88

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. We’re very proud of our store experience and these updated small stores are sure to appeal to new and existing Best Buy customers.”

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Operations Consumer Electronics Telecommunications Electronics 255

Retail TouchPoints

FEBRUARY 27, 2024

In November 2023 Best Buy added DoorDash as an on-demand delivery partner, and in January 2024 DoorDash partnered with five recreation and wellness retailers including The Vitamin Shoppe, JD Sports and Finish Line.

Supplies 255

Supplies Retail Customer Experience Fulfillment 255

Retail TouchPoints

MARCH 18, 2024

DoorDash has been broadening its client base well beyond food and grocery in recent months: DoorDash partnered with Spirit Halloween in October 2023 ; In November 2023 Best Buy added DoorDash as an on-demand delivery partner; In January 2024 DoorDash partnered with five recreation and wellness retailers, including The Vitamin Shoppe, JD Sports (..)

Supplies 224

Supplies Events Consumer Retail 224

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

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Electronics Consumer Electronics eCommerce Consumer 260

Retail TouchPoints

JULY 27, 2023

Dollar General is adding more than 100 new items to its private label brand, Clover Valley , as part of its “Food First” initiative to provide customers with healthier options including more food items and fresh food. Customers shared that they believe in the quality and equity of Clover Valley and were receptive to more innovative products.

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Fulfillment Supplies Customer Consumer 215