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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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9 out of 10 Businesses Will Revamp Loyalty Programmes by 2027

365 Retail

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. It’s a myth that loyalty programs are a cost centre.

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3 Ecommerce Logistics Trends that are Changing Retail Right Now

Retail TouchPoints

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Technological advancements, from machinery to software to AI-powered integrations, have yielded several viable solutions for ecommerce logistics automation.

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The Future of Retail is Multilingual

Retail TouchPoints

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth.

Retail 285
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How the Not-Amazons of the World Should Approach Commerce Media

Retail TouchPoints

All eyes in the retail world are on opportunities in commerce media right now — and rightfully so, given that the already-massive spend in this channel is expected to double again by 2027. It requires dedication, resources and technology investments. Here are a few guiding principles they’ll need to embrace.

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Gartner 2023 Predicts: Brands Must Focus On Composability, AI, and Building Consumer Trust

GetElastic

Here’s what Gartner predicts: “By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.” “By Read on for a deeper dive into these predictions. position: relative; background:#EDEDED; }.otro-blockquote::before{

Consumer 148
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Supply Chain Digitalization Challenges that Every Retailer Faces and how to Mitigate Them

Retail TouchPoints

Data provides the prime fuel for running advanced technologies. The greatest benefits include full transparency across the supply chain system, improved visibility, time-saving and cost-efficiency. Technological complexities. Shift to cloud technology. The advancement of Industry 4.0

Supplies 314