Remove 2030 Remove Consumer Remove Customer Remove Omnichannel
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Consumers Want an Experience That’s Driven by Cloud Retailing – Even if They Don’t Know It

Retail TouchPoints

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. Here’s how.

Consumer 260
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With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Retail TouchPoints

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 289
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How Princess Polly Balances Sustainability and On-Trend Style

Retail TouchPoints

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” As part of this process, Princess Polly committed to halving its emission intensity by 2030. “To

Fashion 257
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NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

Retail TouchPoints

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

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Three Areas to Focus on Customer Service in 2022 and Win Online

GetElastic

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience.

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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

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A Brand Embassy for Coffee Lovers: Nespresso’s New Flagship Concept Debuts in Vienna

Retail TouchPoints

With a global retail network of 809 boutiques in 532 cities, Nespresso views these physical locations as an integral part of its omnichannel approach. We indeed see that many customers appreciate a physical shopping experience and the direct face-to-face contact with our coffee specialists.

Arts 261