Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

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Salsify

DECEMBER 29, 2022

Trend forecasting is an art form that requires analyzing what’s already happened to predict what’s next. Future consumer trends beget much speculation every year — and for good reason: Consumers want to know what the next hottest trend will be, and brands and retailers want to make sure they’re in on the action.

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VTNS Solutions

DECEMBER 27, 2022

There are over 26 million e-commerce sites across the globe and counting. Businesses have now embraced the use of e-commerce websites to sell their products or services and if you fall into this category of business owners that sell online, your top priority is to maximize your online visibility and sales, which can be quite challenging. Well for one, at least a hundred different e-commerce stores are selling the same product or offering the same service as you.

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eCommerce SEO Small Business Retail Definition 36

Retail TouchPoints

DECEMBER 27, 2022

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

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Automotive Retail Gifts Online Retail 282

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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RetailWire

DECEMBER 28, 2022

Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations. However, legislators who are concerned about algorithm-based decisions are considering ways to regulate the use of AI for business purposes that could affect the retail industry, such as NYC’s AI hiring statute that could require employers to have AI-

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Arts Technology Retail Article 52

Forrester eCommerce

DECEMBER 27, 2022

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].

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Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

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Customer Experience Management Customer Retail 335

Ecommerce Platforms

DECEMBER 27, 2022

Learning how to design an online class is much like preparing a curriculum when teaching students in a physical classroom. There’s a teacher, course structure, assessments, and communications between the teacher and students. However, you also have to deal with the “online” portion of the equation, like setting up a website (which serves as your landing page, classroom, and communications hub), creating videos, and configuring collaboration and feedback mediums specific to online learning. .

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Forrester eCommerce

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

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Digital Currency Banking Retail 195

My Wife Quit Her Job

DECEMBER 29, 2022

Amazon has a reputation for being one of the world's most reliable and consumer-friendly retail companies, and their flexible return policies encourage customers to shop confidently. But product returns can have a negative impact on sellers trying to make money on Amazon. In this article, I'll explain how Amazon's return policies work and show you how to reduce returns and avoid losing revenue. .

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Article Consumer Customer Retail 156

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Retail

Retail TouchPoints

DECEMBER 30, 2022

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Merchant Services Payment Services Payments Consumer 314

Salsify

DECEMBER 27, 2022

As far as marketing concepts go, the benefits of providing top-tier customer service are, generally speaking, pretty easy to understand. Anyone who has made a purchase or two of their own can grasp why a customer would generally prefer to do business with the companies that treat them best.

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Customer Consumer Marketing 141

Forrester eCommerce

DECEMBER 28, 2022

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

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365 Retail

DECEMBER 29, 2022

It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co

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Retail TouchPoints

DECEMBER 29, 2022

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

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RetailWire

DECEMBER 27, 2022

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

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Forrester eCommerce

DECEMBER 26, 2022

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

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eCommerce CEO

DECEMBER 28, 2022

If you’re thinking about shopping with AliExpress for the first time, you may be wondering, “Is AliExpress legit?” Worry not – we’re here to help. Read more.

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Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payment Services

Retail TouchPoints

DECEMBER 30, 2022

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

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Outdoor Sporting Goods Arts Apparel 300

RetailDive

DECEMBER 27, 2022

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index.

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365 Retail

DECEMBER 29, 2022

A resident in Hamilton (Scotland) became the first person in the UK to return a potentially unwanted Christmas present, data from PayPoint reveals today. It was barely beyond midnight when the first parcel was returned to a Collect+ store at 01:14 Christmas Day. The next return was made in Bradford at 01:22. Throughout December 2022, the Collect+ network managed more than 48 million parcels as people looked to get presents delivered ahead of Christmas Day.

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Presentation Technology Management Retail 75

Dynamic Action

DECEMBER 28, 2022

EDITED’s data analytics drives the retail industry. From apparel and footwear, to accessories and homeware, our team of Retail Analysts crunch the numbers and not only find the trends, they set them every day. Many of these insights can be found each week on our blog and Inside Retail, EDITED’s Award-winning podcast. This time each year we look back on the most popular pieces of content so you can enjoy them again, or for the first time.

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Blog Outdoor Games SEO 62

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Retail TouchPoints

DECEMBER 27, 2022

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen

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Supplies Events Improvements Retail 280

RetailDive

DECEMBER 29, 2022

What retailers should know about the realities of the metaverse and more futuristic observations from the retail prophet.

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Retail 81

Forrester eCommerce

DECEMBER 27, 2022

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession. If recent changes are any […].

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Technology Information Operations 73

Digital Doughnut

DECEMBER 29, 2022

Hootsuite launches its seventh annual Social Trends report, helping marketers inform and bring to life strategies around social marketing, social commerce and social care in the New Year.

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Social Media Marketing Information Technology 59

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

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Management Order Fulfillment Fulfillment Shipping Costs 276

365 Retail

DECEMBER 29, 2022

Creating a website involves many factors that need consideration and optimization. An essential part of this process is increasing domain authority (DA). A search engine like Google delivers quality content that answers users’ questions. A well-designed website must provide the user with relevant and valuable information. Your domain authority can significantly impact your website’s ranking in search engine results. .

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Mobile Social Media Improvements Channel 59

Korona

DECEMBER 30, 2022

No matter how big or how small, all retail companies must utilize some accounting to track their profitability and viability. Indeed, there are some essential assessments to be performed by every type of business. One of these assessments is a balance sheet. Knowing how to write a balance sheet is a must for all retail operators. Balance sheets are especially important for business managers to fully comprehend their company’s health.

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Payment Services Reference POS Payments 52

Digital Doughnut

DECEMBER 27, 2022

Do you ever feel like your email signature is nothing more than a digital business card? If so, you're not alone. In fact, most people only use their email signatures to list their name, job title, company, phone number, and email address.

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Information Customer Experience B2B Customer 59

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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