Sat.Dec 24, 2022 - Fri.Dec 30, 2022

article thumbnail

The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail TouchPoints

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

Customer 309
article thumbnail

2023 Consumer Trend Forecasting | Salsify

Salsify

Trend forecasting is an art form that requires analyzing what’s already happened to predict what’s next. Future consumer trends beget much speculation every year — and for good reason: Consumers want to know what the next hottest trend will be, and brands and retailers want to make sure they’re in on the action.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

E-commerce SEO: The Definitive Guide for Small Businesses?

VTNS Solutions

There are over 26 million e-commerce sites across the globe and counting. Businesses have now embraced the use of e-commerce websites to sell their products or services and if you fall into this category of business owners that sell online, your top priority is to maximize your online visibility and sales, which can be quite challenging. Well for one, at least a hundred different e-commerce stores are selling the same product or offering the same service as you.

article thumbnail

Mastercard: Retail Sales Up 7.6% During Holiday Season

Retail TouchPoints

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

article thumbnail

The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

article thumbnail

AI could again make big strides in 2023, but regulation may be coming

RetailWire

Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations. However, legislators who are concerned about algorithm-based decisions are considering ways to regulate the use of AI for business purposes that could affect the retail industry, such as NYC’s AI hiring statute that could require employers to have AI-

Arts 52
article thumbnail

Delivering More Value Through Empowered Teams

Forrester eCommerce

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].

More Trending

article thumbnail

Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

article thumbnail

How to Design an Online Course in 2023

Ecommerce Platforms

Learning how to design an online class is much like preparing a curriculum when teaching students in a physical classroom. There’s a teacher, course structure, assessments, and communications between the teacher and students. However, you also have to deal with the “online” portion of the equation, like setting up a website (which serves as your landing page, classroom, and communications hub), creating videos, and configuring collaboration and feedback mediums specific to online learning. .

Hobbies 188
article thumbnail

Finishing 2022 With Uncertainty for Technology Executives

Forrester eCommerce

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession. If recent changes are any […].

article thumbnail

Amazon Returns: The Complete Guide For Amazon Sellers

My Wife Quit Her Job

Amazon has a reputation for being one of the world's most reliable and consumer-friendly retail companies, and their flexible return policies encourage customers to shop confidently. But product returns can have a negative impact on sellers trying to make money on Amazon. In this article, I'll explain how Amazon's return policies work and show you how to reduce returns and avoid losing revenue. .

Article 156
article thumbnail

Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

article thumbnail

Food Lion Donates 5.4 Million Meals to Families in Need

Retail TouchPoints

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

Banking 296
article thumbnail

Is Cross-Marketing Key To A Retailer’s Success?

365 Retail

It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co

Marketing 111
article thumbnail

Understand The State Of Central Bank Digital Currencies In Asia Pacific

Forrester eCommerce

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

article thumbnail

Digital ad spend in November declined for first time since 2020

RetailDive

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index.

98
article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

The Ongoing Battle to Protect Consumer Payment Card Data

Retail TouchPoints

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

article thumbnail

Ames Department Stores will be back in 2023

RetailWire

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

article thumbnail

Twitter Needs Advertisers, But Advertisers Don’t Need Twitter

Forrester eCommerce

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

Channel 195
article thumbnail

Is AliExpress Legit? How to Avoid Scams & Shop Smart

eCommerce CEO

If you’re thinking about shopping with AliExpress for the first time, you may be wondering, “Is AliExpress legit?” Worry not – we’re here to help. Read more.

98
article thumbnail

5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

article thumbnail

Adidas Opens First TERREX Outdoor-Lifestyle Store in Canada

Retail TouchPoints

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

Outdoor 279
article thumbnail

What Is Good Customer Service? What Modern Consumers Expect | Salsify

Salsify

As far as marketing concepts go, the benefits of providing top-tier customer service are, generally speaking, pretty easy to understand. Anyone who has made a purchase or two of their own can grasp why a customer would generally prefer to do business with the companies that treat them best.

article thumbnail

My 2022 Airing Of Grievances And Feats Of Strength

Forrester eCommerce

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

Travel 195
article thumbnail

The Backroom: Ushering in the new year with Doug Stephens

RetailDive

What retailers should know about the realities of the metaverse and more futuristic observations from the retail prophet.

Retail 83
article thumbnail

NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

article thumbnail

Report: Buffalo Target Store Became Refuge for Travelers Stranded by Superstorm

Retail TouchPoints

A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people left stranded by the blizzard that hit Western New York State last week, according to The Buffalo News. From Dec. 23 to Dec. 25, seven store employees provided food, hot beverages, inflatable mattresses and bedding, clothing, basic hygiene items, phone chargers and toys to help pass the time until crews dug out the store.

article thumbnail

Return to sender: Hamilton is first town in the UK to make Christmas return

365 Retail

A resident in Hamilton (Scotland) became the first person in the UK to return a potentially unwanted Christmas present, data from PayPoint reveals today. It was barely beyond midnight when the first parcel was returned to a Collect+ store at 01:14 Christmas Day. The next return was made in Bradford at 01:22. Throughout December 2022, the Collect+ network managed more than 48 million parcels as people looked to get presents delivered ahead of Christmas Day.

article thumbnail

EDITED’s Best Of: Blogs & Podcasts 2022

Dynamic Action

EDITED’s data analytics drives the retail industry. From apparel and footwear, to accessories and homeware, our team of Retail Analysts crunch the numbers and not only find the trends, they set them every day. Many of these insights can be found each week on our blog and Inside Retail, EDITED’s Award-winning podcast. This time each year we look back on the most popular pieces of content so you can enjoy them again, or for the first time.

Blog 62
article thumbnail

Hootsuite Unveils the Top Social Media Marketing Trends for 2023

Digital Doughnut

Hootsuite launches its seventh annual Social Trends report, helping marketers inform and bring to life strategies around social marketing, social commerce and social care in the New Year.

article thumbnail

Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

article thumbnail

Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

article thumbnail

Best Ways to Increase Your Domain Authority on Your Website

365 Retail

Creating a website involves many factors that need consideration and optimization. An essential part of this process is increasing domain authority (DA). A search engine like Google delivers quality content that answers users’ questions. A well-designed website must provide the user with relevant and valuable information. Your domain authority can significantly impact your website’s ranking in search engine results. .

Mobile 59
article thumbnail

How Much Do Franchise Owners Make?

Korona

The idea of starting or buying a franchise is attractive for many reasons: being your own boss, investing in your community, and earning a lot of money as a franchisee. But how much do franchise owners make? According to Franchise Business Review , the average annual pre-tax income of franchise owners in America is $80,000. Only 7% of franchise owners earn more than $250,000 annually, and 51% earn less than $50,000.

POS 52
article thumbnail

How to Use Your Email Signature for More Than Just Your Contact Information

Digital Doughnut

Do you ever feel like your email signature is nothing more than a digital business card? If so, you're not alone. In fact, most people only use their email signatures to list their name, job title, company, phone number, and email address.

article thumbnail

eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt