Sat.Dec 24, 2022 - Fri.Dec 30, 2022

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The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail TouchPoints

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

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2023 Consumer Trend Forecasting | Salsify

Salsify

Trend forecasting is an art form that requires analyzing what’s already happened to predict what’s next. Future consumer trends beget much speculation every year — and for good reason: Consumers want to know what the next hottest trend will be, and brands and retailers want to make sure they’re in on the action.

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E-commerce SEO: The Definitive Guide for Small Businesses?

VTNS Solutions

There are over 26 million e-commerce sites across the globe and counting. Businesses have now embraced the use of e-commerce websites to sell their products or services and if you fall into this category of business owners that sell online, your top priority is to maximize your online visibility and sales, which can be quite challenging. Well for one, at least a hundred different e-commerce stores are selling the same product or offering the same service as you.

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Mastercard: Retail Sales Up 7.6% During Holiday Season

Retail TouchPoints

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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AI could again make big strides in 2023, but regulation may be coming

RetailWire

Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations. However, legislators who are concerned about algorithm-based decisions are considering ways to regulate the use of AI for business purposes that could affect the retail industry, such as NYC’s AI hiring statute that could require employers to have AI-

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Delivering More Value Through Empowered Teams

Forrester eCommerce

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

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How to Design an Online Course in 2023

Ecommerce Platforms

Learning how to design an online class is much like preparing a curriculum when teaching students in a physical classroom. There’s a teacher, course structure, assessments, and communications between the teacher and students. However, you also have to deal with the “online” portion of the equation, like setting up a website (which serves as your landing page, classroom, and communications hub), creating videos, and configuring collaboration and feedback mediums specific to online learning. .

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Understand The State Of Central Bank Digital Currencies In Asia Pacific

Forrester eCommerce

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

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Amazon Returns: The Complete Guide For Amazon Sellers

My Wife Quit Her Job

Amazon has a reputation for being one of the world's most reliable and consumer-friendly retail companies, and their flexible return policies encourage customers to shop confidently. But product returns can have a negative impact on sellers trying to make money on Amazon. In this article, I'll explain how Amazon's return policies work and show you how to reduce returns and avoid losing revenue. .

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Food Lion Donates 5.4 Million Meals to Families in Need

Retail TouchPoints

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

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Is Cross-Marketing Key To A Retailer’s Success?

365 Retail

It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co

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Twitter Needs Advertisers, But Advertisers Don’t Need Twitter

Forrester eCommerce

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

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What Is Good Customer Service? What Modern Consumers Expect | Salsify

Salsify

As far as marketing concepts go, the benefits of providing top-tier customer service are, generally speaking, pretty easy to understand. Anyone who has made a purchase or two of their own can grasp why a customer would generally prefer to do business with the companies that treat them best.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The Ongoing Battle to Protect Consumer Payment Card Data

Retail TouchPoints

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Hootsuite Unveils the Top Social Media Marketing Trends for 2023

Digital Doughnut

Hootsuite launches its seventh annual Social Trends report, helping marketers inform and bring to life strategies around social marketing, social commerce and social care in the New Year.

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My 2022 Airing Of Grievances And Feats Of Strength

Forrester eCommerce

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

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Ames Department Stores will be back in 2023

RetailWire

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

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Adidas Opens First TERREX Outdoor-Lifestyle Store in Canada

Retail TouchPoints

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

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Digital ad spend in November declined for first time since 2020

RetailDive

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index.

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Is AliExpress Legit? How to Avoid Scams & Shop Smart

eCommerce CEO

If you’re thinking about shopping with AliExpress for the first time, you may be wondering, “Is AliExpress legit?” Worry not – we’re here to help. Read more.

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Return to sender: Hamilton is first town in the UK to make Christmas return

365 Retail

A resident in Hamilton (Scotland) became the first person in the UK to return a potentially unwanted Christmas present, data from PayPoint reveals today. It was barely beyond midnight when the first parcel was returned to a Collect+ store at 01:14 Christmas Day. The next return was made in Bradford at 01:22. Throughout December 2022, the Collect+ network managed more than 48 million parcels as people looked to get presents delivered ahead of Christmas Day.

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Predictions You Can Rely On: How Data Drives Successful Financial Forecasting

Speaker: Robbie Bhathal, Founder & CEO, and Matthew Acalin, Head of Credit Intelligence

In today's volatile financial environment, how confident are you in your company’s financial forecasting? To get the most accurate cash predictions that will lead to long-term financial survival, real-time data is critical. Innovative cash management strategies can lead to better credit opportunities, more sustainable growth, and long-term financial prosperity.

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

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The Backroom: Ushering in the new year with Doug Stephens

RetailDive

What retailers should know about the realities of the metaverse and more futuristic observations from the retail prophet.

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EDITED’s Best Of: Blogs & Podcasts 2022

Dynamic Action

EDITED’s data analytics drives the retail industry. From apparel and footwear, to accessories and homeware, our team of Retail Analysts crunch the numbers and not only find the trends, they set them every day. Many of these insights can be found each week on our blog and Inside Retail, EDITED’s Award-winning podcast. This time each year we look back on the most popular pieces of content so you can enjoy them again, or for the first time.

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How to Use Your Email Signature for More Than Just Your Contact Information

Digital Doughnut

Do you ever feel like your email signature is nothing more than a digital business card? If so, you're not alone. In fact, most people only use their email signatures to list their name, job title, company, phone number, and email address.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Walmart, Home Depot and Gap Execs Honored by NRF Foundation

Retail TouchPoints

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen

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Best Ways to Increase Your Domain Authority on Your Website

365 Retail

Creating a website involves many factors that need consideration and optimization. An essential part of this process is increasing domain authority (DA). A search engine like Google delivers quality content that answers users’ questions. A well-designed website must provide the user with relevant and valuable information. Your domain authority can significantly impact your website’s ranking in search engine results. .

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Finishing 2022 With Uncertainty for Technology Executives

Forrester eCommerce

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession. If recent changes are any […].

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How To Write A Balance Sheet

Korona

No matter how big or how small, all retail companies must utilize some accounting to track their profitability and viability. Indeed, there are some essential assessments to be performed by every type of business. One of these assessments is a balance sheet. Knowing how to write a balance sheet is a must for all retail operators. Balance sheets are especially important for business managers to fully comprehend their company’s health.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio