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Forrester eCommerce
OCTOBER 26, 2023
If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Practical eCommerce
DECEMBER 7, 2023
The post What Google Tells Us about Each Search Query appeared first on Practical Ecommerce. The search result page for any query provides signals for optimizing for that term.
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BigCommerce
JULY 23, 2020
Picture this: you’re at a dinner party, and someone is talking your ear off about their new business. They can’t…
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Forrester eCommerce
MAY 16, 2020
Last Friday, the US Bureau of Labor Statistics released the Employment Situation Summary for April 2020. That report has implications for the US tech market outlook in the pandemic recession because the specific industries that are shedding workers are the ones most likely to cut their tech spending sharply in 2020.
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Forrester eCommerce
FEBRUARY 17, 2022
The popular TV series offers valuable lessons about striking the right balance between speed and data protection.
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Optimizely
DECEMBER 5, 2018
But what about the more granular, in-the-marketing-weeds takeaways that don’t get as much press? The post What BFCM 2018 Taught Us About Ecommerce Customer Behavior appeared first on Zaius. Glad you asked! DOWNLOAD THE FULL REPORT. Download Now.
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Retail TouchPoints
AUGUST 18, 2020
The COVID-19 pandemic has brought about some of the most dramatic supply chain disruptions in living memory. In the U.S. alone, reports showed individual states resorting to bidding wars over scarce PPE and other essential medical supplies.
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Salsify
MARCH 14, 2023
Just as the vast biodiversity of the Amazon rainforest can often serve as a microcosm of the planet’s broader ecology, the sheer scale of Amazon.com’s operation can also provide some insights into the behaviors and trends shaping the global economy.
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Retail TouchPoints
AUGUST 7, 2020
About when Wuhan reopened, a steady rise in shopper traffic began. This may be an indication that not all consumers in every state are feeling as confident about in-store shopping. See more about Brian at [link]. As cases began to fall throughout the country, restrictions were eased and traffic slowly began to rebound.
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Forrester eCommerce
AUGUST 25, 2019
Dave Bartoletti and I need your help. Most core software systems – your most important middle and back office transactional and record-keeping business apps – are too inflexible, outdated, and chaotic to give companies the flexibility they need to win, serve, and retain customers.
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Forrester eCommerce
MAY 1, 2020
Tech vendors have begun reporting Q1 2020 earnings. IBM, Manhattan Associates, and SAP reported last week, as did Infosys, TCS, and Wipro. This week, we have earnings reports from Alphabet (Google Cloud), Amazon Web Services, Cerner, Citrix, Microsoft, PTC, PegaSystems, ServiceNow, and Unisys among others.
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Ecommerce Platforms
MAY 30, 2022
Apart from that, Amazon is also very smart about how they address these challenges and the solutions they implement. Here's what this report has taught us about what's coming to ecommerce in the near future and what you can do in your business to prepare. Go to the top. The ecommerce surge of last year was temporary.
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RetailMinded
JULY 17, 2020
To truly gauge how consumer behaviors have pivoted among retail categories and demographics, PFS recently surveyed 2,000 US consumers. The post What COVID-19 Has Taught Us About eCommerce Spending appeared first on Retail Minded.
BigCommerce
OCTOBER 8, 2018
I’ve been a student of retailing since I was 12. Actually, I should say I’ve been in love with retail…
261 
Forrester eCommerce
MAY 3, 2018
We didn’t think the Cambridge Analytica story could get any darker, but clearly it has. Yesterday the New York Times reported that Cambridge Analytica filed for bankruptcy as clients flee the firm post improper data harvesting and suspect targeting practices for election manipulation.
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ESW
AUGUST 17, 2020
From stores drowning in online orders to delivery companies struggling to survive and workers risking their lives in warehouses, we’ve learned a lot about the state of eCommerce fulfillment and brands’ abilities to perform under pressure. appeared first on Scalefast.
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ESW
AUGUST 17, 2020
From stores drowning in online orders to delivery companies struggling to survive and workers risking their lives in warehouses, we’ve learned a lot about the state of eCommerce fulfillment and brands’ abilities to perform under pressure. appeared first on Scalefast.
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Forrester eCommerce
AUGUST 15, 2023
Every year, our clients at Forrester ask us about trends in customer relationship management (CRM) adoption. To help us answer these questions, Forrester fielded a survey to ask CRM decision-makers around the world about different aspects of their company’s overall CRM strategy.
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Digital Doughnut
NOVEMBER 8, 2022
Building more human retail experiences starts with a holistic understanding of customers. To achieve that understanding, brands need real-world data and insight. It’s not enough to look forward to the future. To understand what’s around the corner, you also need to look back to the past. .
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Forrester eCommerce
JULY 5, 2018
At the midpoint in 2018, the US tech market is on track to grow by 6.7% In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […]. in 2018, the fastest growth since 2012.
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Retail TouchPoints
APRIL 22, 2024
But his daughter, Somia Farid Silber, who’s now the company’s President, isn’t coasting on the company’s past success — she’s too busy thinking about the next 25 years. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. times a year.
Ecommerce Platforms
APRIL 3, 2019
Integrations like Spocket help you tackle all the above- which is why nearly 30,000 entrepreneurs use it! In light of all that, we're going to break down everything you need to know about this drop shipping solution. One of the things we love about Spocket is that you can get started for free. Let’s dive in! Speak soon!
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Forrester eCommerce
OCTOBER 23, 2023
Come help us with this research. Today, enterprises are conflicted about AI – executives are giddy, compliance and […] I’m excited to share new research called Align by Design I have begun with my colleague Brandon Purcell. We are tackling what I believe to be the biggest technology challenge we face this decade – AI alignment.
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Forrester eCommerce
MARCH 25, 2024
Building on US Securities and Exchange Commission (SEC) Chair Gary Gensler’s speech at Yale Law School on February 13 about AI misuse for fraudulent purposes, Department of Justice (DOJ) Deputy Attorney General Lisa Monaco, speaking at the University of Oxford, indicated stiffer sentences for offenses that are made significantly worse by the misuse (..)
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Forrester eCommerce
SEPTEMBER 19, 2023
Forrester’s data shows that, in 2023, more than one in 10 US online adults encountered a technical failure at the point of checkout. And about the same number said their online payments were rejected because their card on file had expired. Despite (many!) other priorities, smooth checkout should top your to-do list.
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RetailDive
AUGUST 31, 2022
Inventory, margins, traffic, pricing, food, gas, costs, holidays: The two giants act as a window into the market that everyone is trying to peer through.
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RetailDive
DECEMBER 17, 2020
The shopping holiday was defined by the COVID-19 pandemic. Its defining trends and repercussions will likely follow the industry into the next year.
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Forrester eCommerce
SEPTEMBER 22, 2023
Salesforce customers constantly ask us about how to optimize their deal to ensure best value for the (increasingly large) spend.
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Retail TouchPoints
MARCH 5, 2024
The way that we assess all the opportunities that come in is thinking about how we can do something truly different,” D’Arcy said in an interview with Retail TouchPoints. Overall, from a brand awareness, consideration and relevance perspective, we felt like that was a great place for us to be, and among a very influential audience.
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Retail TouchPoints
JANUARY 18, 2024
We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. And [we’re also exploring use cases] in content creation to allow us to develop content that’s more personalized. The possibilities are really endless.”
RetailDive
AUGUST 1, 2022
The department store in Maryland is sparsely merchandised and low on traffic. Senior Reporter Ben Unglesbee takes a look inside to see how retail has changed since the heyday of malls.
Forrester eCommerce
AUGUST 21, 2023
Join us at Technology & Innovation EMEA in October this year to hear Maxie speak about "Technology's Role In Driving The Customer-Obsessed Growth Engine". Tech executives who want to center their strategies on customer value must start by acknowledging that their organization cannot “deliver” value to customers.
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Retail TouchPoints
APRIL 1, 2024
What all these retailers are excited about is getting in front of an incremental consumer ,” said Hannon in an interview with Retail TouchPoints. If you think about the world that we’ve built, it’s one where you’ve got a real multi-category shopper. “As
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My Wife Quit Her Job
FEBRUARY 13, 2024
So from now on, this podcast will have a new segment to the show called Profitable Audience, where Toni and I will riff about content creation and making money online, just the two of us. Recently, Toni and I decided to pool our resources together and merge Profitable Audience into My Wife Quit Her Job.
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Forrester eCommerce
JANUARY 26, 2023
When you think about your customer and employee experience (CX and EX), do you think about what it’s like in each of their languages? If we’re honest, many of us, especially […] Here’s a thought experiment to test if your organization is ready for the future of localization.
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Forrester eCommerce
AUGUST 2, 2022
Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.
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Retail TouchPoints
FEBRUARY 27, 2024
With a compound annual growth rate of about 25% , this category is poised to reach $426.2 You can kind of think of us as the Sephora of NA.” It brings us closer to that North Star of the stores being a neighborhood store.” The non-alcoholic beverage (NA) market is projected to reach $176.7 billion in 2024.
Retail TouchPoints
SEPTEMBER 29, 2023
WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The Toys ‘R’ Us brand is growing fast and our expansion into air, land and sea is a testament to the brand’s strength,” said Yehuda Shmidman, Chairman and CEO of WHP Global in a statement. “The Toys ‘R’ Us marked its initial return to U.S.
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RetailDive
MAY 26, 2022
Rising food and gas prices are causing consumers to pull back on discretionary spending. That hurt retailers in the first quarter.
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Forrester eCommerce
DECEMBER 13, 2023
Have you ever been cornered by the CEO who said, “We need better competitive messaging – our competitors are out marketing us.” Or from a sales rep who said, “One of my top accounts is asking questions about competitor XYZ, how do I respond?” Before we get stuck pulling out the latest feature comparison (which […]
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Retail TouchPoints
JUNE 22, 2023
It seems like just about everyone on earth is obsessed with the promise of artificial intelligence. So what can AI teach us about the human mind at work? The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy.
289 Retail Technology Review
JUNE 8, 2021
By Jon Walkington, Retail and System Integrator Sales Director, at Schoeller Allibert UK. For many brands operating today, warehousing and distribution has never been more closely tied to a brand or retailer’s commercial performance.
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Retail TouchPoints
FEBRUARY 9, 2024
“With our process, we try to understand what is influencing clients today, so we can think about the big themes that may carry forward into 2024. Some people might talk about this as the art and the science. The Style Forecast also provides a vehicle to explore more quirky marketing and merchandising themes.
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