Retail TouchPoints

OCTOBER 1, 2021

Insourcing Fulfillment. Your in-house fulfillment may not be able to handle your spike in order volume without overwhelming production capabilities. You won’t be able to fulfill orders or there will be a significant delay in fulfillment. Outsourcing Fulfillment. Increased errors. Advantages of Outsourcing.

Supplies 271

Supplies Shipping Costs Fulfillment Shipping 271

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 251

Payment Services Shipping Labels Apparel Accessories 251

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Accessories 217

Accessories Games Apparel Shipping 217

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

Shipping Costs 249

Shipping Costs Payment Services Merchant Services Payments 249

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Reducing shopping and shipping friction.

Shipping Costs 211

Shipping Costs Merchant Services Payment Services Shipping 211

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 197

Fulfillment Shipping Costs Omnichannel Operations 197

Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. Everywhere you look, someone is talking about these moments. You’ll also want to investigate a company’s international reach and network.

Apparel 247

Apparel Shipping Products Presentation Shipping 247

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

Home Furnishings 297

Home Furnishings Retail Shipping Costs Electronics 297

Fabric

MARCH 27, 2023

Orders that fail to push to a vendor’s Shopify (likely because of an SKU issue) will now show a warning in fabric Marketplace Copilot allowing for quicker resolution of order sync-related issues for the customer. Great customer experience. Benefits: More control. Higher productivity. No need to juggle between systems.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 330

Shipping Costs eCommerce Merchant Services Retail 330

Ecommerce Platforms

FEBRUARY 16, 2023

For instance, using Shopify, you can: Manage and process payments safely Process orders and setup shipping Build a customizable and responsive website Manage customer data, order history, and communication Use Shopify apps to bolster marketing, upselling, and social media selling, and extend Shopify's base functionality.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. Bentzen said YOTTAA , a cloud-based acceleration platform for e-Commerce, helped The Company Store maintain an optimal customer experience despite a traffic surge. “We’re

eCommerce 163

eCommerce Customer Experience Shipping Costs Mobile 163

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 253

Management Marketing Order Fulfillment Customer Experience 253

Retail TouchPoints

OCTOBER 4, 2023

While retail presence is shrinking in many big cities, apparel retailers’ brick-and-mortar locations are actually growing overall — just with a different approach. A downtown location in a major city might stock a larger apparel section, while a store on a college campus might carry quick-and-easy meals or dorm room necessities.

Consumer 252

Consumer Food and Beverages Retail Apparel 252

Retail TouchPoints

MARCH 5, 2024

Cardmembers will earn an extra 5% off every day on top of other loyalty program deals and will be eligible for no-rush returns (an extra 30 days to return items) and free two -day shipping on hundreds of thousands of items on Target.com.

Beauty and Health 130

Beauty and Health Shipping Costs Payment Services Toys 130

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 264

Omnichannel eCommerce POS Operations 264

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

POS 229

POS Apparel Gifts Shipping 229

PFS

APRIL 27, 2018

Fulfillment Technologies & Innovations Changing the Game. With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year) 1 , retailers and fulfillment providers are amping up their distribution centers to meet ever-increasing demand. Let’s take a look at what the pros are doing. What’s the catch?

Fulfillment 40

Fulfillment Games Technology Shipping Costs 40

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

Travel 199

Travel Clothing Technology Customer Loyalty 199

Retail TouchPoints

MARCH 3, 2021

In contrast, traditional manufacturing requires large quantities of products to be made and then stored in facilities until they are ready for shipping. As ecommerce redefines the customer experience, consumers increasingly expect and desire personalized products.

Shipping Costs 182

Shipping Costs Retail Supplies Apparel 182

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

Beauty and Health 255

Beauty and Health Shipping Costs Supplies Shipping 255

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. Over the years, SNIPES has consistently pushed the streetwear culture envelope, selling and shipping the freshest shoes, clothing, and accessories across the globe.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. Over the years, SNIPES has consistently pushed the streetwear culture envelope, selling and shipping the freshest shoes, clothing, and accessories across the globe.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. Over the years, SNIPES has consistently pushed the streetwear culture envelope, selling and shipping the freshest shoes, clothing, and accessories across the globe.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs EDI 130

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information.

Retail 336

Retail Shipping Costs Supplies Shopify 336

ROI Revolution

AUGUST 22, 2023

A major brand in the home goods industry was in search of ways to improve their site to provide a seamless customer experience, boost conversions, and further establish themselves as an industry leader. If you’re interested in conversion rate optimization testing, we do that too!

Conversion Optimization 78

Conversion Optimization Apparel Web Design Improvements 78

Retail TouchPoints

JUNE 10, 2020

Returns Abuse And Customer Expectations. For example, consumers shopping for apparel and accessories frequently use in-store and online returns and deem these options to be very important (55%). Merchants need to strike a balance between improving the customer experience and preventing abusive behaviors.

Shipping Costs 151

Shipping Costs Merchant Services eCommerce Accessories 151

Retail TouchPoints

NOVEMBER 12, 2021

Convenience can come in the form of different types of fulfillment options , including getting things delivered or picking up in-store. Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them.

Shopify 235

Shopify Merchant Services Shipping Costs eCommerce 235

ecomdash

NOVEMBER 26, 2018

Unless you drop ship products, storing 100s of SKUs in a warehouse isn’t economical, especially with storage fees on the rise. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Ecommerce Fulfillment Options.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

RTP blog

MAY 12, 2017

They can also ship and fulfill all orders while tracking consumer feedback for future reference. Zero Inventory Retailing With the emergence of drop shipping, the conversation around who should have access to the consumer and who ultimately owns the transactional piece of the ‘path to purchase’ has changed.

Payment Services 150

Payment Services Drop Ship Retail Shipping Costs 150

PFS

FEBRUARY 27, 2020

This supply scarcity is resulting in product availability challenges for retailers across industries (from auto manufacturers to apparel brands) that could continue to worsen in the latter half of 2020. This means doubled freight and labor costs and a less than ideal customer experience. Focus on the customer experience.

eCommerce 52

eCommerce Shipping Costs Supplies Fulfillment 52

Retail TouchPoints

AUGUST 18, 2023

For Kit Garton, VP of Product at DTC men’s swimwear and apparel brand Chubbies , being a “digital native” entails more than just growing up with the internet and your favorite celebrities all in the palm of your hands. “It The oldest members of Gen Alpha are [themselves] turning 13 , so they are beginning to influence household purchases.”

Mobile 230

Mobile PayPal Consumer Customer Loyalty 230

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 222

Payments Payment Services Customer Experience Social Media 222

lateshipment

OCTOBER 20, 2021

We spoke to the CEO of Nexbelt, Tom Hunsucker to know more about how they grew to become a differentiator in the adventure apparel industry in the US, and what it means to be in e-commerce to make it big. The shipping company we partnered with really messed up, and we had to bear the brunt of their mishap.

eCommerce 130

eCommerce Payment Services Mobile Operations 130

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

SEPTEMBER 16, 2022

Bliss explained that the majority of Gen Z has purchased a virtual product and that they are buying branded merch in the metaverse: approximately 40% of Gen Z consumers have purchased apparel and accessories for their avatars. And of course, we could not write about Gen Z without mentioning sustainability.

Social Media 321

Social Media Retail Games Consumer 321