Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Verdict: Not quite right, but not wrong per se. Verdict: Spot on.

eCommerce 301

eCommerce Supplies Shipping Costs Events 301

Groove

MAY 19, 2020

It’s important to understand that the future of eCommerce search engine optimization is driven by the way humans search, and not by search engines. There isn’t a right and wrong decision between these two types of pillar pages. There isn’t a right and wrong decision between these two types of pillar pages. Choosing a Topic.

SEO 370

SEO Improvements Recommendation Blog 370

Retail TouchPoints

JUNE 15, 2022

Unlike with Netflix phasing out DVD delivery and focusing on streaming, with ecommerce you can’t just forget about your other channel (the stores). Also, being consumers, probably not truly understanding what it takes to make these products so readily available and in abundance. You need to do both. And at the same time.

Supplies 245

Supplies Customer Omnichannel Shipping 245

Groove

JANUARY 19, 2022

As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey? Mapping the eCommerce Customer Journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. The UN, which carried out the research, referred to this as the most dramatic increase in ecommerce activity on record.

Payment Services 252

Payment Services Retail Multi-channel Payments 252

Omnisend

DECEMBER 26, 2021

Starting a new ecommerce business can be a serious challenge. Even more, these issues can pop up at any point in the customer experience, so it isn’t always easy to determine what’s going wrong. Even more, these issues can pop up at any point in the customer experience, so it isn’t always easy to determine what’s going wrong.

eCommerce 148

eCommerce Payment Services WooCommerce SEO 148

BigCommerce

MAY 31, 2018

In many cases, internal stakeholders don’t believe customers even want to buy from them online, so the time, expense, and complexity of launching an ecommerce site can seem both daunting and a waste of resources. Our business’ ecommerce journey began about 18 years ago. But none of that is true. And the time? Let’s dive in.

B2B 320

B2B B2C eCommerce eCommerce Platforms 320

Fabric

APRIL 9, 2024

Well, here we go! This is the first in a series of posts on “ Replatforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. Well, that’s a story.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Retail TouchPoints

JULY 21, 2023

I’ve seen several influencers with large followings migrate completely off Twitter in exchange for threads,” said freelance retail and ecommerce writer Kaleigh Moore in an interview with Retail TouchPoints. Since its launch on July 5, Threads has taken the media world by storm. The timing was there, and it was definitely a Zuck power play.

Social Media 226

Social Media Information eCommerce Definition 226

Kibo

FEBRUARY 24, 2022

Companies like Netflix, Uber, Etsy, and Amazon have long-known that microservices provide advantages over traditional monolithic systems, particularly when it comes to ecommerce. What is ecommerce microservices architecture? Microservices-based architecture is a modular approach to designing ecommerce software.

Payment Services 118

Payment Services eCommerce Omnichannel eCommerce Platforms 118

Retail TouchPoints

OCTOBER 5, 2020

Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction online, according to a survey by GoMoxie. Shoppers who go through with contacting customer service are the perfect source of information not just for where things went wrong, but why.

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eCommerce Live Chat Channel Information 192

Retail TouchPoints

APRIL 20, 2021

In the world of ecommerce — no less a form of entertainment than our social feeds and media apps — this translates to the products brands suggest to us, both actively and passively, on their websites and via marketing channels. The more technology advances, the more we expect it to become human.

Recommendation 261

Recommendation Information Technology Consumer 261

Retail TouchPoints

AUGUST 20, 2021

In the ecommerce realm, we’ve seen retail media networks emerge and accelerate. However, Ishac argued that many retailers are taking the wrong approach in their response plans. But industry experts believe that the real power of these media networks lies within the four walls of the store.

Retail 310

Retail Supplies Webinar Consumer 310

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. This California-based retailer serves Hispanic communities with a large but carefully curated product selection and a surprisingly wide range of services — wide enough that the company is at least as much a bank as it is a retailer.

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Other Payment Services Banking Department Stores 280

BigCommerce

MAY 15, 2018

I know that because I’ve seen a lot of changes to the world of ecommerce since I started working in the industry over 15 years ago. Back then, nearly all of the ecommerce sites I built were bespoke, self-hosted solutions. When I worked agency side, we started building ecommerce sites on SaaS platforms like BigCommerce.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

MAY 5, 2022

Consumer expectations have taken a quantum leap as more and more customers turn to ecommerce in lieu of brick-and-mortar locations. As a result, when thinking about instant gratification, a traditional service approach focusing solely on agent-assisted channels misses the full customer journey and set of needs. Only 4% call first.

Retail 228

Retail Customer Experience Channel Technology 228

GetElastic

APRIL 26, 2023

The beauty of taking a composable approach is being able to cater to the current needs of your business and having the flexibility to shape and mold your tech stack as the needs of your business evolve. Wanting to grow the business, they started the discovery process of looking for an eCommerce vendor.

Accessories 78

Accessories Blog Customer Marketing 78

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. It is nothing more than an automatic action to be initiated after losing an order. But savvy online retailers know the truth.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Kissmetrics

OCTOBER 3, 2020

The Top 3 Options For SEO Consulting: Neil Patel Digit al for the best Blog and Website SEO Consulting Louder.Online for dedicated Sales Funnel SEO Consulting Ecommerce Guide for dedicated Ecommerce SEO Consulting. And there’s nothing wrong with that… You just have to find which are the most profitable ones for you.

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SEO Article Blog eCommerce 323

Retail TouchPoints

MAY 18, 2021

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

eCommerce 177

eCommerce Shipping Costs Fulfillment Supplies 177

Retail TouchPoints

JULY 23, 2021

Here are four things the Retail Touchpoints editorial team will be watching as the Summer Olympics kick off: Will ecommerce channels and off-site pop-ups be able to make up for the loss of stadium sales ? Nicole Silberstein, Ecommerce Editor. Will a digital Olympics be the nudge the West needs to make live shopping mainstream ?

Games 306

Games Retail Events eCommerce 306

Ecommerce Platforms

NOVEMBER 17, 2022

Looking for a complete ecommerce checklist that will help you to grow your online business? You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. Keep reading to revitalize your ecommerce store! Look no further. But what can you do after that?

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Inflow Insights

DECEMBER 26, 2018

What would it look like to find the best eCommerce agency for your company? We’ll also share some decision-making criteria you can use when evaluating an eCommerce agency. Note: At Inflow, we work with dozens of eCommerce companies to increase traffic, conversions, and sales. What the Cookie Cutter Approach Looks Like.

eCommerce 117

eCommerce Article PPC Improvements 117

Kissmetrics

AUGUST 25, 2020

There aren’t any right or wrong answers, but it’s good to understand this from the get-go. There aren’t any right or wrong answers, but it’s good to understand this from the get-go. But year after year, global ad spend across every major PPC channel is growing even higher. Source: Statistica. It’s happening because PPC works.

PPC 279

PPC Multi-channel Social Media B2C 279

ESW

APRIL 8, 2024

The Financial Impact of Getting Last Mile Delivery Wrong Failing to secure a reliable last mile delivery provider can be financially detrimental across the ledger. As ecommerce continues to surge, the demand for efficient last mile delivery services has intensified. Address formats vary from country to country.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

FastSpring

JANUARY 20, 2021

As an ecommerce business, the most important part of your store is your checkout. What went wrong? Unfortunately, attracting buyers to your ecommerce store is not as simple as the “if you build it, they will come” approach in Field of Dreams. Sorry Kevin. People will come, but they aren’t guaranteed to buy.

Merchant Services 87

Merchant Services eCommerce Mobile Shopping Carts 87

Ecommerce Platforms

MARCH 3, 2023

But ecommerce shops aren’t so easily discouraged. But if you do it wrong, you could waste money—and you certainly might get on a few peoples’ nerves. But if you do it wrong, you could waste money—and you certainly might get on a few peoples’ nerves. That’s a broad-sweeping approach to sequential targeting. And it’s great.

eCommerce 118

eCommerce Social Media Payment Services Games 118

Retail TouchPoints

APRIL 23, 2021

The shift to ecommerce and the COVID-19 outbreak have created a strong market for ecommerce, resulting in the disappearance of several brick-and-mortar retail outlets. The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. billion by 2024.

Retail 219

Retail Operations Customer Retention Order Fulfillment 219

Ecommerce Platforms

JULY 4, 2018

Approaches to User-Generated Content. Here are some standard definitions of what each of these approaches are: Community-based approaches rely on establishing ground truth based on the wisdom of the crowd regarding the content of interest. User-generated content is essentially any content created by unpaid contributors or users.

Social Media 168

Social Media Payment Services Consumer Payments 168

Wiser

SEPTEMBER 7, 2021

A reseller network is your collection of partner retailers who will stock your products—they could be brick-and-mortar stores, eCommerce sites, or a mix of both. Finding the right retailer to sell your products can take some work, and picking the wrong solution can actually hurt your brand if you’re not careful.

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Consumer Retail Fulfillment Channel 157

Retail TouchPoints

MAY 10, 2021

Over the past decade, the social and political climate of the United States and abroad has forced every strata of society to take stands on issues where they may have once stood on the sidelines. Or, as Howard Zinn said, “You can’t be neutral on a moving train.” An Increased Need for Understanding.

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Customer Hobbies Consumer eCommerce Analytics 263

BigCommerce

JULY 11, 2017

Joel Gross, CEO of Coalition Technologies , an ecommerce design + marketing agency that has worked to increase the organic visibility of multi-million dollar brands including Spinning.com and Pink Lily, walks you through how to build the B2B SEO strategy your company deserves, without the confusion. It’s understandable, too.

SEO 416

SEO B2B Shipping Costs B2C 416

Retail TouchPoints

APRIL 22, 2022

There’s nothing wrong with the tried and true, of course, but unique approaches to building internal sustainability and educating shoppers about its importance can serve as inspiration for retailers across the industry. Sendle: Visualizing the Impact of Last Mile Delivery Through Art — a Big Cardboard Bear.

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Arts Consumer Clothing Operations 261

RTP blog

AUGUST 19, 2019

The shopping cart is the wrong time to surprise your customer with extra charges, especially for their choice of payment method. With the rise of e-Commerce, consumers want more convenience and more options when it comes to fueling their retail desires. Consumer Behavior Report. 1. They don’t have an account.

Shopping Carts 150

Shopping Carts Merchant Services Payment Services eCommerce 150

Ecommerce Platforms

AUGUST 4, 2022

Business and ecommerce plans for companies looking to accept payments and sell products start at around £15 per month, with unlimited bandwidth and 24/7 customer care. Looking for the best website builder Australia has to offer ? You’re in the right place. Options range all the way from simple hosted services to open source solutions.

Payment Services 194

Payment Services Payments BigCommerce Shopify 194

ROI Revolution

MAY 9, 2022

As the ecommerce landscape becomes increasingly competitive, personalized marketing is surging as a key way to increase customer acquisition and retention. Ecommerce personalization is becoming crucial to standing out from your competition among your target audiences. Ecommerce Personalization by Industry. of doers, 53.5%

Food and Beverages 78

Food and Beverages eCommerce Customer Social Media 78

Kissmetrics

NOVEMBER 28, 2020

One wrong technical SEO setting can bring your entire site down. SEO traffic isn’t just about having the right content. And many technical errors are so obscure that they go unnoticed for years. Even small problems can add up, slowing you down and resulting in less traffic. Google is constantly changing it’s algorithms. Things are going well.

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SEO Recommendation Games eCommerce 277