lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Optimizely

SEPTEMBER 11, 2018

Have you ever actually asked your customers what they think of your B2C brand? If not, you’re missing out on key data points. While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone.

Customer 250

Customer B2C Social Media Improvements 250

365 Retail

JANUARY 4, 2024

In this article, we’ll explore five key strategies that retailers should focus on to keep their businesses thriving. Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Customers now expect faster, even same-day delivery options.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Optimizely

DECEMBER 14, 2017

This is exactly why you need to carefully monitor how each and every customer interacts with your brand on a daily basis and build out a customer engagement strategy. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Optimizely

DECEMBER 20, 2018

Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products.

Online Retail 259

Online Retail Marketing Retail Fashion 259

RTP blog

MARCH 20, 2019

So if it’s as much an information battle as a sales competition, retailers need to fight data with data. Finally, and perhaps most importantly, these brands go all-in on customer experience and marketing. Casper, meanwhile, really set itself apart with its pop-ups, in-store experiences.

Retail 150

Retail eCommerce Social Media Article 150

Algopix

JULY 13, 2023

By implementing a robust CRM system tailored to your specific needs, you can enhance customer engagement, streamline sales and marketing efforts, and gain valuable insights to drive business growth. Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In this article, we’ll explore how AI is reshaping retail and CPG marketing, driving innovation, and delivering remarkable results. Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Wiser

MAY 26, 2020

But the best retailers know that to truly build a connection with customers, there has to be an organizational commitment to providing the best customer experience possible. That means your supply chain, in-store experience, digital channels, marketing, and more have to be aligned with what your target consumers really want.

Customer Experience 78

Customer Experience Channel Social Media Consumer 78

Optimizely

JANUARY 10, 2019

Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices. Everyone in marketing knows that the field has been taking over by data. As data becomes central to all of marketing, so too you have to adapt and up your data-centric skills.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

Kibo

MAY 4, 2021

This article will summarize Forrester’s POST method’s step-by-step process to successfully launch your personalization program. Let’s break the four steps down: People: Which Customers Are You Trying to Serve? As a brand, you need to make sure the experience your shoppers are seeing is matching the brand you are trying to present.

Channel 62

Channel Social Media Technology Article 62

Omnisend

MAY 7, 2020

The ability to combine customer data with behavior-based workflows is what marketers need to deliver relevant messages, at the right time, via the right channel. The new Editor comes with the much-anticipated Splits feature, as well as additional, simplified targeting options for custom-event triggered workflows and audience filtering.

Demo 88

Demo Customer Data Information Omnichannel 88

Ecommerce Platforms

OCTOBER 4, 2022

Data Analytics. Shopline provides a real-time analytics dashboard that gives insights into customer data, traffic, marketing performance, which products sell best, etc. With Shopline’s Pro versions (more about pricing in a sec), you can review up to a year’s worth of data. Dropshipping.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Algopix

JULY 16, 2023

This article explores the best email marketing software options available for eCommerce businesses and provides insights into their key features, benefits, and considerations for selecting the most suitable solution. This streamlines marketing efforts and enhances customer experiences.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Optimizely

AUGUST 9, 2018

Between the proliferation of marketing channels and devices and the ongoing difficulties in managing customer data effectively, omnichannel isn’t getting any easier. A lot of brands discussed this challenge and shared their methods of handling the data and executing marketing across channels. Seamless Customer Experience Wins.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

GetElastic

JANUARY 5, 2023

Brands that have bent to these platform constraints suffer from clunky, disjointed customer experiences, or worse yet, boring cookie-cutter, undifferentiated commerce experiences (is there even a brand here?). As a result, we’ve seen D2C companies try all sorts of strategies to reach customers where they are.

Social Media 78

Social Media Channel Shopify Fulfillment 78

GetElastic

JANUARY 7, 2020

The True Value Company is one of the world’s leading hardline wholesalers with a globally recognized brand providing its customers in over 60 countries an expansive product set with market-customized assortments at highly competitive prices, superior product availability, innovative marketing programs and a la carte value-added services.

Improvements 158

Improvements Social Media Hobbies Outdoor 158

Powerinbox

NOVEMBER 25, 2020

Ad personalization is the process of customizing an ad’s context, content, format, and targeting to a specific user, demographic, or audience segment. Basically, publishers gather customer data to learn about people’s interests, behaviors, and traits, and then they use that data to make their ads as relevant as possible.

Multichannel 69

Multichannel Article Customer Data Channel 69

Algopix

MARCH 9, 2023

In this article, we will explore some effective strategies for reactivating your Amazon seller account and getting your business back on track. Low Performance Metrics Amazon tracks various metrics to ensure that sellers are providing a high-quality customer experience.

Shipping Labels 83

Shipping Labels Document Shipping Information 83

Ecommerce Platforms

APRIL 30, 2020

It automatically syncs customer data so you can follow up at the right time with personalized shopping and product recommendations. Your customer data with Shopify syncs with Campaign Monitor so you can easily segment your list and build automations that send personalized emails. Read our Drip review. ActiveCampaign.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Liveintent

APRIL 24, 2018

And its success is derived by two things: customer data collection and people-based marketing. Give data a day job. They’re using state-of-the-art technology to give data a day job. Collect customer data, and lots of it. Products purchased (used to recommend similar customers.).

Marketing 79

Marketing Arts Customer Data Banking 79

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. SMS segmentation and targeting – Omnisend allows ecommerce marketers to segment customers based on their shopping behavior and transactional events and send them personalized messages. The company provides 24/7 customer support to users on all its plans.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Optimizely

MAY 15, 2018

The emphasis in the last couple of years has been on providing a personalized and tailored customer experience, harnessing the power of customer data, and improving analytics and business intelligence capabilities. Brendan Witcher, Vice President, Principal Analyst, Forrester Research.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Omnisend

NOVEMBER 20, 2023

This article is a comprehensive analysis of the features and services provided by Wix eCommerce. Templates and design options: There’s a vast library of templates to enable users to choose and customize designs to fit their brand. Customer support: Wix offers active customer service, including live chat and phone support.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Optimizely

APRIL 18, 2019

One of the reasons behind its success is how it is using its online customer data. ThredUp uses information from its most active online customers to select its inventory. If you aren’t connecting and using all your data across channels to understand what your customers want, you’ll risk falling behind.

Marketing 299

Marketing POS Channel Clothing 299

Korona

AUGUST 3, 2022

This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. The ultimate goal is to improve the customer’s shopping experience. Leverage better customer data and insight. Data transfers with KORONA POS take a matter of minutes.

POS 52

POS eCommerce Point of Sale Payment Services 52

Omnisend

MAY 18, 2021

CBD merchants should ensure that they not only collect the appropriate customer data to offer personalization, but they should also integrate it across their channels. The perfect CBD ecommerce platform is necessary to improve your customer’s journey on your site. This should also be assisted by a strong omnichannel strategy.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. What happens if the POS vendor accidentally deletes your inventory data? Wineries have different needs in terms of size, target segment, and location.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Optimizely

APRIL 10, 2018

In order to do that, you need access to your customer data. What you can do — and what you need to do — is have access and ownership of all customer data yourself. In today’s B2C market, getting your hands on customer data is not optional, but rather an integral part of B2C marketing today.

B2C 186

B2C Customer Data Customer Marketing 186

Wiser

JUNE 23, 2020

Restaurants like Chipotle, Panera, and Blaze Pizza brought quality ingredients, tech-enabled customer experiences, and hip marketing to the dining public. In this article, we’ll look at what quick service restaurants can do to grow their businesses while staying true to what consumers have always loved about them.

Payment Services 78

Payment Services Mobile Payments Channel Marketing 78

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. What happens if the POS vendor accidentally deletes your inventory data? Wineries have different needs in terms of size, target segment, and location.

POS 52

POS Payment Services Point of Sale Events 52

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. ActiveCampaign G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

OCTOBER 27, 2022

Shopify has its own comprehensive tool, which makes it easy to store inventory across the globe, and access a host of valuable data points, including order tracking, customer data, and inventory labels. Shopify boasts a rapid 2 day delivery time, so you can reach your customers faster and deliver a phenomenal experience.

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

365 Retail

SEPTEMBER 30, 2022

This latest move has seen Currys create a new, single, integrated ecosystem, that gives its customers the best of its online and offline worlds; delivering streamlined, frictionless customer experiences, powered by a single, view of every customer. This goes up to 77% if it gets them to the right product more quickly.

Customer Experience 79

Customer Experience Customer Omnichannel Channel 79

Retalon

FEBRUARY 15, 2024

The integration of artificial intelligence (AI) and machine learning into retail operations is revolutionizing how businesses predict demand, personalize customer experiences, and make informed decisions regarding product allocations.

Retail 41

Retail Operations Information Customer Loyalty 41