RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Smile.io

FEBRUARY 25, 2020

Loyalty programs are a great way to enhance your customer experience with your brand. In the ecommerce world, you don’t have the chance to make a face-to-face connection with your customer like you would in a traditional retail store. What is the customer loyalty experience? READ THE ARTICLE.

Customer Loyalty 46

Customer Loyalty Customer Customer Experience Social Media 46

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Using video to increase customer loyalty. Read Article.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. How to Make the Best Customer Loyalty Experience. Gabrielle Policella.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 230

Payment Services Retail Point of Sale Supplies 230

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 275

Technology Retail Customer Experience Presentation 275

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In this article, we’ll explore how AI is reshaping retail and CPG marketing, driving innovation, and delivering remarkable results. The ability to analyze vast amounts of data, personalize marketing efforts, optimize pricing and inventory, and enhance customer experiences is redefining the industry.

Marketing 95

Marketing Retail Customer Loyalty Games 95

GetElastic

SEPTEMBER 16, 2022

In today’s competitive market, many commerce brands are faced with the challenge of delivering omnichannel customer experiences , outshining the competition, and maintaining customer loyalty. In this article, we will walk you through how our product importer alleviates the hassle of product catalog management.

Management 78

Management Document Customer Loyalty eCommerce Platforms 78

Optimizely

DECEMBER 14, 2017

As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand. You can’t leave everything up to customer service! Rather than letting things go, you have to always keep your eyes on the customer experience. Constantly update your customer data. Drive customer loyalty over time.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. Use this article for inspiration and create social media content that will take your eCommerce business to the next level.

Social Media 246

Social Media eCommerce Gifts Article 246

Optimizely

JULY 19, 2018

Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? . Don’t rely on bombarding customers with a pop-up coupon as soon as they arrive on your site. Try a loyalty program. The takeaway here?

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Get and Act on Customer Feedback. Here are some of them.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

JUNE 15, 2022

It’s a neat idea, so we’ll look at everything Return Rabbit has to offer in this article and review its advantages and downsides. As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience. Brand consistency is essential for building customer loyalty. Let’s get started!

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Optimizely

JANUARY 10, 2019

Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices. More and more marketers see the need to move beyond traditional marketing skills related to campaign management and execution.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

ESW

SEPTEMBER 1, 2023

In this article, we will examine the current state of returns among online consumer electronics shoppers. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal. And why is it so important to reduce ecommerce returns in the first place?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Control the customer experience and build loyalty. But it’s no longer the only game in town. That’s where Google Shopping comes in. Their priority is the Amazon brand.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers.

Customer 96

Customer Retail Customer Retention Recommendation 96

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. Use this article for inspiration and create social media content that will take your eCommerce business to the next level.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

Optimizely

AUGUST 28, 2018

By bringing together your customer support data and marketing data into one dashboard that can be accessed by both departments, both teams will be better informed. Even better, you can improve loyalty and transform the customer experience in unexpected ways. Know when NOT to contact customers.

Customer Loyalty 210

Customer Loyalty Improvements Customer Social Media 210

lateshipment

AUGUST 13, 2020

This is an article by Jimmy Rodriguez, COO & Co-Founder at 3dcart, a leading shopping cart software. Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. This article will cover some essential tips to help streamline your store’s return process.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. He specializes in strategy and analytics with a proven ability to collaborate with IT teams to deliver new and improved customer experiences. LinkedIn articles.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Lastly, for a smoother, more convenient customer experience, shoppers can also log into your online store using their Facebook accounts.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

lateshipment

AUGUST 10, 2022

Your business’ long-term success depends on your conversion success, customers reaching back to your brand, your rates, customer feedback, etc, and your branding plays a huge role in it. Therefore, in this article, we’ll help you with some of the best strategies to improve your eCommerce store’s branding.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Kissmetrics

OCTOBER 19, 2021

Whether your website is fresh up or you’ve been running your website for some time, the techniques featured in this article are open to everyone. That’s not what you or your business needs: you want customers that keep coming back for more. Also, it could be damaging to the overall customer experience , so use this strategy with care.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Kissmetrics

APRIL 28, 2021

Creating connections is essential to building long-term relationships, and then it becomes possible to establish customer loyalty. Humanizing Your Brand Gives a Customer-Centric Approach. When you humanize your brand, you’re providing a personalized touch at every customer journey stage. Then there’s customer retention.

PPC 195

PPC Customer Retention Social Media Recommendation 195

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. For instance, if you want create buzz for your brand, make sure your pop-up surprises and delights customers.

Small Business Retail 111

Small Business Retail Customer Loyalty Workshop Shopping Carts 111

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Seamless Customer Experience Wins. There’s no one correct approach to creating great experiences for your customers. It’s unique to your customer.”

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Omnisend

OCTOBER 4, 2023

They can also reduce cancellations and strengthen customer relationships. This article will show you how to write effective order cancellation emails that boost your ecommerce success. But doing it right addresses customer concerns and maintains their trust and goodwill. In fact, they can actually enhance brand reputation.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

JULY 7, 2023

🤝 Your online brand community has the potential to increase customer retention, which is about keeping loyal customers, as opposed to recruiting new ones. Customer loyalty follows if you’re continuing to meet customers’ expectations. This helped give insight into what members valued.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

SellBrite

MAY 10, 2019

You don’t want your customers to think they should look elsewhere the next time they want to buy a product like yours again. To convince them, you have to invest in product quality and customer experience, but you also need to present them with a brand they want to love and ultimately be associated with. Loyalty Lion.

Social Media 135

Social Media Live Chat Shipping Costs Shopify 135