Forrester eCommerce

JULY 25, 2023

Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […] Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

MARCH 24, 2022

Selecting an eCommerce marketing agency for your BigCommerce online store is a crucial step in achieving your eCommerce goals. As an Elite BigCommerce Partner Agency , our certified team is available to assist in growing your mid-market business with BigCommerce Enterprise. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Kibo

SEPTEMBER 3, 2019

As B2B vendors upgrade offerings to bring their Web experiences up to par, much of the focus is on the early stages of the buyer journey: digital marketing and product research. In short, the emphasis is on acquiring new customers. To maximize online assets for retention: Spotlight reordering shortcuts.

B2B 48

B2B Payment Services Payments Customer Retention 48

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. With tools like Advocate.ly

Payment Services 163

Payment Services Games Live Chat Customer 163

GetElastic

SEPTEMBER 7, 2021

Recurring billing ” is the periodic (for example, monthly or annual) invoicing of a customer to collect payment for one or more subscriptions. What about B2B eCommerce Subscriptions? Historically B2B businesses have centered around personal relationships between the business and their accounts. Let's talk subscriptions.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 238

Small Business Retail Social Media Retail Leisure 238

GetElastic

DECEMBER 1, 2021

As such, it is a great time for retailers to enter the market and add subscriptions services to their existing physical products or simply start from scratch. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Kissmetrics

MAY 18, 2021

Conversion Rate Optimization (CRO) programs are digital marketing strategies that help to improve conversion rates on websites or apps. For example, an e-commerce website looking to sell more products , a B2B business may want to increase demo appointments or drive email sign-ups. What Is a CRO Program? How to Create a CRO Program.

eCommerce 280

eCommerce SEO Improvements Document 280

RetailMinded

SEPTEMBER 30, 2022

This approach has proven useful in various fields, including digital marketing, ecommerce, B2B business, etc. Companies in different industries use tools like SaaS marketing software, inventory management tools, and CRM systems that rely on data to provide valuable insights. . Improved customer retention .

Information 52

Information Customer Retention Retail B2B 52

Smile.io

MARCH 8, 2024

Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 The US is in second place, with household names such as eBay, Walmart, and Amazon dominating the market.  That has meant that business owners and marketing professionals have had to seek out new online marketing tactics. billion in 2023.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Kissmetrics

APRIL 2, 2021

Marketing your business can feel like an uphill battle, but it all comes down to making your target audience care about what you’re selling. If you do it well, demand generation can create awareness with your desired audiences, deliver more qualified leads to your sales team, and help link your marketing efforts to revenue.

Information 260

Information Marketing B2B Customer 260

ROI Revolution

NOVEMBER 20, 2019

As digital marketers, we have a lot to be grateful for. Social media platforms have introduced an entirely new way to market that barely even existed just a decade ago. Artificial intelligence has changed the way digital marketers do almost everything. 77% of B2B marketers say branding is crucial for growth ( source ).

Marketing 60

Marketing Social Media Customer Retention Presentation 60

Retail TouchPoints

MAY 23, 2023

Graf Lantz is building out its affiliate marketing strategy to support its community growth, according to Gopinath, with media and brand ambassadors playing a more central role. To boost wholesale and DTC acquisition, the brand also has been ramping up paid marketing investments — specifically social media and search.

Specialty Retailers 223

Specialty Retailers Consumer Social Media Accessories 223

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. Searching Top CRM for eCommerce business?

eCommerce 190

eCommerce B2C B2B Management 190

Kissmetrics

SEPTEMBER 8, 2020

Your conversion rates are higher, advertising is cheaper, and your return on marketing investment is better. If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back.

SEO 271

SEO Multi-channel Mobile B2B 271

FastSpring

OCTOBER 27, 2021

“The automatic upgrade worked best if combined with a coupon option that allowed users to upgrade their plan at a lower price than the basic plan,” explained Harriet Chan, co-founder and marketing director of CocoFinder. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

Payment Services 78

Payment Services Customer Gifts Subscription 78

Kissmetrics

APRIL 20, 2021

Whatever it is, understanding how variable costs change can help you price products and adjust as the market fluctuates. Increase Customer Retention. Doing everything you can to retain customers will help improve your margins. This will ensure you don’t upset customers and while increasing your margin.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

Omnisend

APRIL 15, 2021

Most of the best ecommerce podcasts feature experts in the field who have priceless experience, including in marketing, sales, management, and general business strategy. Hosted by Kunle Campbell, The 2x Eccommerce podcast teaches you customer retention strategies and how you can turn prospective customers into loyal customers.

eCommerce 78

eCommerce Shopify B2B Customer Retention 78

Omniconvert

OCTOBER 31, 2019

As a Senior Consumer Experience (CX) Strategist, Steven is a researcher first and a marketer second. Whether working with ecom, B2B/lead gen, EDU or government/municipal clients, he strives to improve his clients’ website performance and business metrics with a data-backed, user-centric approach.

Customer 94

Customer B2B Blog Improvements 94

FastSpring

AUGUST 15, 2019

Once SaaS companies figure out how to harness retargeting as a marketing tool, it can be one of the most successful ways to nurture and convert prospects into paying customers. Retargeting is a marketing model that resurfaces your product around the internet after someone has visited your website. Cast wider nets. The results?

White Paper 67

White Paper Customer Retention B2B Social Media 67

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Sailthru

JANUARY 28, 2019

Since 2008, Sailthru’s mission has been to help modern marketers improve customer lifetime value and drive revenue with our high-performance email, personalization and automation solutions. Read on to learn how Sailthru fits in with the rest of the family , how this move benefits our customers and Wellford’s ultimate goal.

Customer Retention 60

Customer Retention Multichannel Presentation B2B 60

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing.

Consumer 94

Consumer Retail Social Media Payment Services 94

Kibo

FEBRUARY 3, 2023

But as the competition for wallet share intensifies, customer expectations for eCommerce subscriptions have grown higher — requiring B2B and B2C companies to consider how they’re providing value with this offering long after the customer hits ‘complete purchase.’ Can it support the order process beyond order capture?

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Smile.io

APRIL 14, 2020

Packlane In today’s constantly evolving business environment, ecommerce has entered industries all over the board -- including the world of B2B stores. Take Packlane for example -- a custom-design packaging brand. By giving your existing customers a reward for sharing your brand you are motivating them to find new customers for you.

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 14, 2020

In today’s constantly evolving business environment, ecommerce has entered industries all over the board -- including the world of B2B stores. Take Packlane for example -- a custom-design packaging brand. By giving your existing customers a reward for sharing your brand you are motivating them to find new customers for you.

Social Media 85

Social Media Clothing Subscription B2B 85

Powerinbox

JANUARY 8, 2020

While this is very useful and beneficial for a B2C company, large Business-to-Business (B2B) companies will not be able to leverage the same systems designed for B2C use as successfully simply due to the difference between the two customers. Problems with B2B at scale. Improve user retention with relevant, regular content.

B2B 64

B2B B2C Customer Retention Improvements 64

Kissmetrics

JULY 18, 2017

Marketing” used to mean something. You guessed it– when they started to give customers more ways to buy. “We We feel really good about how we’re positioned in the market,” John said. We’ve given our customers nearly every conceivable way to buy from us. They weren’t in the market for the same thing anymore.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

FastSpring

APRIL 26, 2022

It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. If your market is small, then churn matters significantly more. It’s the opposite of customer retention.

Payments 139

Payments Subscription Payment Services Definition 139

FastSpring

MAY 13, 2021

How are you qualifying leads and converting leads to customers? The best-in-class brands make $4 for every $1 spent on marketing and advertising by localizing their checkout and using add-ons to drive up average order value. That means customizing when possible and offering localized options. Feature Localized Currency.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Inflow Insights

JULY 12, 2018

Adding a marketing automation system to your eCommerce marketing arsenal is typically a worthwhile high ROI effort and is a mandatory part of Inbound Marketing for eCommerce. But given the fast growing plethora of marketing automation systems available, which is best for your business? Omni-channel marketing reports.

eCommerce Marketing 160

eCommerce Marketing eCommerce Marketing Payment Services 160

Retail TouchPoints

MARCH 30, 2023

Composable is not just about the architecture; it’s also about business wins, experience and agility, which are fundamental to growing in the ecommerce market today,” said Faletski. The resistance is real — people are not comfortable yet with putting their POS in the cloud,” said Dave Bruno, Director of Retail Market Insights at Aptos.

POS 271

POS Omnichannel Webinar Point of Sale 271

BigCommerce

AUGUST 8, 2017

While there are hundreds of different marketing strategies, only one can bring in consistent sales from day one. content marketing). influencer marketing). For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Social media advertising. Sign up to get in!

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

365 Retail

SEPTEMBER 30, 2022

Focus on customer retention. Protecting your most loyal customers is an obvious priority in a downturn. Acquiring new customers can be five to 25 times more expensive than retaining existing ones, so focusing on customer retention makes economic sense. Don’t cut marketing budgets.

Customer Retention 67

Customer Retention Retail B2C Customer Loyalty 67

Sailthru

MAY 30, 2018

What makes a great email marketing platform? B2B review platform TrustRadius recently named the industry’s top rated email marketing software companies. Customers also mentioned our integrated data, which allows them to see a single customer view in one place. Want a demo of our platform? Click here.

Document 60

Document Marketing Customer Retention Demo 60