article thumbnail

How to Start Using Live Chat & Email to Level Up Your Customer Service Game

Omniconvert

The post How to Start Using Live Chat & Email to Level Up Your Customer Service Game appeared first on ECOMMERCE GROWTH Blog. Does acquiring the best customer service strategy seem like a pipe dream? Like a quest for buried treasure that you’re.

article thumbnail

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

On the business side, ticketing systems are changing the customer service game by giving representatives critical user information at the right time, combined with the ability to assign, redistribute and collaborate to solve problems fast with a help-first mentality. These are usually easy to install and use.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. If you're interested in learning more, we recommend our related blog about eCommerce checkout best practices. If you're interested in learning more about abandoned cart email strategy , we recommend our related blog. Experiment With Live Chat & Chat Bots.

article thumbnail

How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. Live Chat Customer Support In today’s world, 73% of consumers say live chat is the most convenient way to communicate with a business.

article thumbnail

Online Store SEO: How to Rank In Search

Groove

Create Blog & Other Relevant Content. If you're unsure where to begin, we wrote a related blog about eCommerce SEO tools that covers this topic in more detail. If you're looking for more information, we recommend exploring more in our blog about eCommerce SEO strategy. Online Store SEO Tips. Optimize Your Pages.

SEO 285
article thumbnail

Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game? Let’s discuss each of them in this blog. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically.

article thumbnail

The chatbot impact on ecommerce

GetElastic

Live chat is one of those features that has successfully integrated itself in many ecommerce sites. Why live chat has become important to scale businesses? Real-time conversations like live chat simply mean instant customer service. Real-time conversations like live chat simply mean instant customer service.

Live Chat 114