Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles.

eCommerce 178

eCommerce Mobile Channel Customer Loyalty 178

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

Ecommerce Platforms

MARCH 14, 2023

Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty. There’s also real-time reporting for actionable customer insights and forecasting.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Book a demo today.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Omnisend

FEBRUARY 9, 2023

The overall average was 1.2%, and the top five industries are: Hobbies & Leisure not only makes a reappearance but tops the list, while three new industries appear: Books & Literature, Auto, and Arts & Entertainment. The only industry to be in the top five of each category is Food & Drink.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

iVend

AUGUST 17, 2022

Consider site design, rapid payment options, guest checkout and easy booking of delivery slots. Range of ways to shop – customers expect a choice of ways to shop. In today’s omnichannel retail world, they no longer see the distinction between the online and offline channels, so retailers need to seamlessly integrate the two.

POS 52

POS Payment Services Point of Sale Leisure 52

Omnisend

JUNE 7, 2023

SMSBump is amongst the most popular SMS marketing tools , that helps users build campaigns to boost customer engagement and drive sales. However, since it currently only supports Shopify and BigCommerce, and lacks omnichannel marketing features, it may not be the best platform for your business. Omnisend Shopify review: 4.8/5

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. A good omnichannel marketing strategy also includes social media channels. What has driven this rapid shift in attitudes?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

APRIL 15, 2021

Either of these options show your customers that you understand what they’re looking for, with accompanying products that can improve or pair well with their primary purchase. Loyalty Systems. Brand loyalty is vital to any marketing strategy. One prime example of rewarding your customers is by offering a loyalty points system.

Live Chat 78

Live Chat Customer Marketing Social Media 78

GetElastic

APRIL 17, 2019

The key to winning customer loyalty is personalization – and Amazon excels here too. This might not sound like an earth-shattering idea in ecommerce, but Amazon continues to refine their approach and serve as an industry leader in personalization of the online customer experience. This is referred to as the “digital final mile”.

eCommerce 129

eCommerce Arts Reference Customer Loyalty 129

iVend

MARCH 14, 2022

According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. They quote research that shows that ‘ businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates ’.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Omnisend

DECEMBER 7, 2021

Customers have probably spent generously on gifts over the hectic holiday season and are now looking to treat themselves. Personal wellbeing products like books, exercise equipment, and other lifestyle goods are popular choices as people look to start off the New Year with a positive mindset.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

GetElastic

OCTOBER 21, 2022

Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts. All listed experts have a wide range of backgrounds, experience, and longstanding careers in technology, marketing, and sales to name a few.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Dynamic Action

SEPTEMBER 11, 2017

Retailers can examine customers across recency, frequency, monetary segments and product returns, and gain additional insight on promotional usage and profitability to include or exclude certain customer groups from messaging. Mulberry teams constantly fine-tune the customer journey.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

SellBrite

JUNE 30, 2017

There are more players on the field than ever before, and it’s not always easy to build customer loyalty, gain traction, and grow an ecommerce business. Retailers must be prepared to adapt quickly and transform processes – mindful of emerging technologies, yet discerning about what works best for their unique customer.

EDI 116

EDI Technology eCommerce Channel 116

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Plan an omnichannel customer experience strategy.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 66

Omnichannel Multichannel Marketing eCommerce 66

Smile.io

OCTOBER 18, 2019

I love the feeling of starting a new book and escaping into its world for a little while. And seeing as Indigo is one of Canada’s favorite and largest book retailers, I know I’m not alone in this. This program offered a $35 annual membership in exchange for discounts both online and in-store on books and other products.

Books 36

Books Shipping Costs Subscription Shipping 36

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. Order fulfillment automation.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Ecommerce Platforms

APRIL 3, 2020

This could mean that you need to add a booking form to your website, as well as easy-to-use contact systems. This will mean that you need to give your b2b customers an easy way to reorder their services and products on a regular basis. Custom pricing and catalog. Omnichannel selling features. Extensive B2B functionality.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 193

Payment Services Merchant Services Omnichannel Consumer 193

Email Audience

FEBRUARY 17, 2020

As leads see more of your brand over time, it also has a long term effect of brand awareness and possibly a customer loyalty effect as well. Email is the most cost-effective way of communicating with your customers, promoting your product, and reaching your business goals. Email retargeting saves advertising budget.

Marketing 94

Marketing Channel Information Consumer 94

Ecommerce Platforms

APRIL 5, 2022

Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Features include: Tracking and reporting: You can track everything from employees to customer loyalty in the same place.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

UpSellIt

AUGUST 3, 2023

Taking it a step further, these visitors were then emailed with a reminder to book at their location. Ecommerce Segmentation Benefits Ecommerce segmentation benefits include tailored and targeted marketing efforts, improved customer engagement, higher customer satisfaction, and increased retention rates.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

iVend

SEPTEMBER 14, 2021

A retailer’s returns policy has a significant impact on the customer experience and is a big factor in a whether that customer buys again. It’s no exaggeration to say that returns can make or break customer loyalty, so not offering returns, or having a complex process, is simply not a viable option.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

ROI Revolution

JUNE 27, 2019

So in 2019, what technologies are companies investing in to improve the digital customer experience? The biggest investment Witcher has seen is in Omnichannel Solutions. It is essential that companies identify the customer from all touchpoints and engage with them throughout every stage of the customer journey.

SEO 84

SEO Customer Loyalty Technology Customer Experience 84

Korona

MARCH 28, 2023

The process unifies all aspects of your retail operations into one coherent platform, such as inventory management, customer loyalty programs, payment processing, and analytics. Customer loyalty and membership benefits apply automatically, with no additional hardware required.

POS 52

POS Payment Services Merchant Services Small Business Retail 52

Ecommerce Platforms

JULY 8, 2019

It comes with functionalities for booking and managing appointments. Booking by employee. Free online booking site. Such information is particularly handy for establishing customer loyalty reward schemes like discounts, which is also another feature available on the Lightspeed POS system software. Accept tips.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

Kibo

SEPTEMBER 14, 2021

More robust technologies, a younger buying demographic, and the demand for a range of products from electronics to clothing to books are all contributing to the rapid pace of growth. Omnichannel ordering that enables sales, customer service, and support teams to take orders (and complete sales) however they interact with buyers.

eCommerce Platforms 62

eCommerce Platforms Payment Services B2B eCommerce 62

Ecommerce Platforms

DECEMBER 23, 2019

The goal here is to capitalize on the full potential of multi-channel experiences and consequently enhance lead generation, customer loyalty, as well as customer satisfaction. On one hand, we have customers while on the other, you get to handle leads. But, make no mistake.

Social Media 129

Social Media Management Multi-channel Mobile 129

Ecommerce Platforms

OCTOBER 14, 2019

Even Amazon began by focusing on books. These are commoditized niches, where it's very difficult to build a brand or earn customer loyalty through product quality, due to the simple fact that there may be a ton of players in the market, and the product of same or similar quality may be available from a wide variety of sources.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

ROI Revolution

DECEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. Other notable categories that have suffered include apparel, toys, arts and crafts, sporting goods, and book retailers. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. of all retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 5, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Other notable categories that have suffered include apparel, toys, arts and crafts, sporting goods, and book retailers. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g. saw significant online growth last year, as well.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Other notable categories that have suffered include apparel, toys, arts and crafts, sporting goods, and book retailers. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g. saw significant online growth last year, as well.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 7, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. Other notable categories that have suffered include apparel, toys, arts and crafts, sporting goods, and book retailers. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 78

eCommerce Social Media Payments Payment Services 78