ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice.

Consumer 215

Consumer Presentation Document Supplies 215

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

AUGUST 16, 2021

If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel! After all, consumers need to be able to bring back certain items. Could the returns channel supplement current inventories?

Retail 335

Retail Shipping Costs Supplies Shopify 335

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently.

Consumer 59

Consumer Customer Toys Article 59

Retail TouchPoints

FEBRUARY 11, 2022

A key reason for the challenge is that consumers’ frequent starting points for online shopping are Amazon and Google. These two sites are where the majority of shoppers’ journeys start for 57% of retailers, so getting prospective customers from there to the retailer’s site can be a bigger challenge than sealing the sale.

Customer 231

Customer Sporting Goods Consumer Consumer Goods 231

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Omnichannel 206

Omnichannel Toys Supplies eCommerce Platforms 206

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

POS 262

POS Omnichannel Webinar Point of Sale 262

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores. Per McKinsey’s research, most U.S.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Groove

SEPTEMBER 18, 2023

T he rapidly evolving world of AI in eCommerce means that artificial intelligence tools have become indispensable for businesses seeking to optimize their operations, enhance customer experiences, and drive growth. intelligently crops and scales product images to optimize them for different marketing channels and platforms.

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 268

Retail Beauty and Health Books Omnichannel 268

365 Retail

MAY 13, 2022

Consumers crave personal service tailored to meet their unique needs. Whether it’s a customer’s first or fiftieth brand interaction, a retailer’s ability to deliver a seamless customer service experience across channels is critical to maintaining consumer loyalty.

Retail 67

Retail Consumer Goods Customer Experience Consumer 67

ESW

SEPTEMBER 7, 2020

Most people wouldn’t consider a global pandemic the best time to launch a new sales channel, but that’s precisely what PepsiCo did with the launch of two CPGs DTC websites. The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

PFS

FEBRUARY 25, 2020

We have seen a monumental shift away from brick-and-mortar towards eCommerce, as the Amazon Effect has driven a sharp change in consumer expectations. With recent technological advances, consumers have quickly become accustomed to a certain level of personalization in their commerce. A Shift in the Market.

eCommerce 52

eCommerce Payment Services Channel Payments 52

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. Access to support from sales and partner enablement teams through a range of channels. Elastic Path is the leading independent provider of commerce solutions for digital experiences.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78

Kissmetrics

SEPTEMBER 14, 2020

The idea is that streamlining your operational processes helps your business provide better customer experiences. There are four types of operational CRMs, including: Marketing Sales Customer Service IT. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers.

Small Business Retail 310

Small Business Retail Document Operations Management 310

OrderDynamics

APRIL 24, 2018

Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. They play a major role in that seamless customer experience at the face-to-face level. All of these increase the chance of that customer will return to that particular retailer.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. They play a major role in that seamless customer experience at the face-to-face level. All of these increase the chance of that customer will return to that particular retailer.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

SellBrite

DECEMBER 3, 2020

Seventy-two percent of consumers use voice search through personal digital assistants, and 25% of consumers have made a purchase using a digital assistant. For consumers ages 26-35 that number is as high as 53%.” One reason consumers fail to adopt voice commerce, as Microsoft’s Voice report pointed out , is consumer trust.

eCommerce 141

eCommerce Improvements Consumer Technology 141

Ecommerce Platforms

JANUARY 13, 2022

They want access to an infinite supply of streaming channels instead of having to purchase a movie every night. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Diversify marketing and sales channels.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

RetailMinded

JANUARY 21, 2022

While availability of consumer goods may present some of these hiccups, how those goods are managed should not be an issue. In other words, there is no excuse for merchants to not incorporate the savviness of communication technology to support their customer experiences. Live selling capabilities.

Payment Services 52

Payment Services Retail Supplies Merchant Services 52

Teamwork Retail

MAY 29, 2019

These modern marvels brought a dizzying array of products right to the consumer. The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Teamwork Retail

MAY 29, 2019

These modern marvels brought a dizzying array of products right to the consumer. The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

These modern marvels brought a dizzying array of products right to the consumer. The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

BigCommerce

AUGUST 8, 2018

They use a combination of Collaborative Filtering and Next-in-Sequence models to make predictions on goods an individual consumer may need next. Amazon possesses a massive database of consumer purchase behavior to power its predictions. The data can be used to provide a seamless customer experience across all channels.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. Customers are spending more time but less money on mobile; desktop boasts 65% of revenue; cart conversion rate is 16% for smartphones and 26% for desktop. Use data compulsively to improve customer experiences through personalization.

Payments 63

Payments Presentation eCommerce Mobile 63