Retail TouchPoints

DECEMBER 14, 2021

With tracking cookies departing and consumer data privacy concerns rising, first-party data — information that companies collect directly from their customers — represents a much-needed gold mine for retailers and brands. They’re not using data, especially first-party data, to understand what consumers want.

Consumer Goods 263

Consumer Goods Consumer Channel B2C 263

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice.

Consumer 270

Consumer Presentation Document Supplies 270

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. million , with 55% of the increase coming from digital channels, according to the filing. Building a brand based on conscious consumers was considered niche and not scalable. According to the SEC filing , The Honest Co.

eCommerce 276

eCommerce Consumer Consumer Goods Channel 276

Retail TouchPoints

MARCH 5, 2021

The goal is to grow these businesses through a new channel individually, but then ultimately to take advantage of cross-portfolio synergies,” said Jon Troutman, VP of DTC Marketing at Constellation Brands in an interview with Retail TouchPoints. Moving from Traditional DTC to a Digital-First Approach.

Omnichannel 258

Omnichannel Channel Shopify Consumer 258

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 268

Retail Beauty and Health Omnichannel Operations 268

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

JANUARY 13, 2023

In general, consumer spending on goods has proven weaker as more Americans are spending available funds on services, travel and activities that were limited during the pandemic ,” said Lisa Plonka, Partner and leader of Plante Moran ’s Consumer Goods Practice. and 27% globally, according to Salesforce.

Electronics 285

Electronics Toys Small Business Retail Sporting Goods 285

Salsify

JUNE 11, 2020

Spurred by the COVID-19 outbreak, the recent increase in demand for consumer goods has exposed weaknesses in the go-to-market process for brands. While toilet paper, paper towel, and hand sanitizer supplies ran short, other “essential” products saw record sales.

Channel 78

Channel Marketing Consumer Goods Supplies 78

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently. ” Well, not always!

Consumer 59

Consumer Customer Toys Article 59

Retail TouchPoints

JUNE 29, 2020

The wide adoption of digital channels has dramatically disrupted the way consumers shop, and the recent COVID pandemic has exponentially increased the velocity of that change. Digital-first brands are jumping on the opportunity to meet these expectations and build one-to-one relationships with consumers.

Subscription 287

Subscription Shipping Costs Multi-channel Consumer 287

Retail TouchPoints

AUGUST 16, 2021

If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel! After all, consumers need to be able to bring back certain items. Could the returns channel supplement current inventories?

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

FEBRUARY 25, 2022

Self-Gifting Makes Trendy Items More Appealing Than Pricey Goods. While a desire to “dress to impress” may be a driver for many luxury shoppers worldwide, that isn’t the case for China’s youngest consumers. “That’s the channel for influence,” said Williams. This generation is much more about self-gifting.

Social Media 301

Social Media Marketing Gifts Channel 301

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Omnichannel 246

Omnichannel Toys Supplies eCommerce Platforms 246

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 361

Retail Fashion Supplies Apparel 361

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 235

Retail Beauty and Health Omnichannel Operations 235

Retail TouchPoints

AUGUST 20, 2020

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. The few retail and consumer goods leaders that have taken notice are vigorously investing in open source technologies, data management and data science skill sets to leverage their data.

Retail 203

Retail Consumer Goods Omnichannel Mobile 203

Retail TouchPoints

JUNE 6, 2023

While that’s attractive marketing fodder for retail CMOs who want to appeal to environmentally minded consumers, CFOs will appreciate the potential profitability of selling an article of clothing not just once but twice or more in the circular economy. Sellers of vintage denim that’s in good condition get up to $30-$35 in credit.

Shipping Costs 276

Shipping Costs Clothing Merchant Services Shipping 276

Retail TouchPoints

JULY 29, 2021

We are thrilled to be taking the reins of the world’s leading toy brand at a time when the category is up 16% and consumer demand for toys is at an all-time high. But how will Toys ‘R’ Us, a traditional retailer of a bygone age, fare in an era dominated by online channel growth and purchase journeys heavily influenced by digital touchpoints?

Toys 304

Toys eCommerce Omnichannel Gifts 304

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 309

Retail Beauty and Health Books Omnichannel 309

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

ESW

SEPTEMBER 7, 2020

Most people wouldn’t consider a global pandemic the best time to launch a new sales channel, but that’s precisely what PepsiCo did with the launch of two CPGs DTC websites. The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores. Per McKinsey’s research, most U.S.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

JUNE 8, 2020

People working from home are now set up, and we see spending shifting from home office supplies back toward consumer goods like sporting goods and home improvements.”. Every category except two are projected to experience sales declines across all channels this year; the outliers will be food and beverage (up 12.5%

eCommerce 172

eCommerce Food and Beverages Beauty and Health Sporting Goods 172

RetailMinded

JULY 17, 2020

However, these consumer shopping behaviors vary from shopper to shopper and even between retail segments. For example, millennials and baby boomers have exhibited far different shopping activities, and the channel preferences for shoppers buying groceries versus consumer electronics also varies. Consumer Electronics.

Beauty and Health 108

Beauty and Health eCommerce Jewelry Consumer Electronics 108

Retail TouchPoints

NOVEMBER 1, 2022

consumers relate to and want to back authentic brands. BeReal is the newest channel creators are flocking to, largely due to its authentic format. As a result, it has become a new channel for emerging creators and brands alike to test and leverage in order to build their businesses. Forrester research indicates that 71% of U.S.

Social Media 146

Social Media Payments Hobbies Marketing 146

Wiser

FEBRUARY 29, 2024

Panelists highlighted the frustration with labor scarcity in an environment where consumer demands and expectations are constantly evolving. With so many tasks and not enough hands, businesses are turning to third-party services to fill the gap, often leading to additional costs and higher prices for consumers.

Operations 78

Operations Consumer Management Customer Loyalty 78

Optimizely

FEBRUARY 22, 2018

This keynote session discusses the approach that mobile-first retailers must take to retain and engage their existing customers, as well as how personalized advertising can help drive cross-channel conversion. C-Level Keynote Panel Discussion: Your Big Opportunity: Tapping Into The Omni-Nature of Today’s Consumer.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

365 Retail

MAY 13, 2022

Consumers crave personal service tailored to meet their unique needs. Whether it’s a customer’s first or fiftieth brand interaction, a retailer’s ability to deliver a seamless customer service experience across channels is critical to maintaining consumer loyalty.

Retail 67

Retail Consumer Goods Customer Experience Consumer 67

Retail TouchPoints

JUNE 19, 2020

At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations. We know from our global research that the COVID-19 pandemic is likely to alter consumer behaviors permanently.

Supplies 217

Supplies Retail eCommerce Fulfillment 217

lateshipment

JUNE 5, 2020

The strategy ensures that there are no consumer goods in stock. It is up to manufacturers and wholesalers, rather than dropshippers, to ensure that customers get their goods at designated places. It is up to manufacturers and wholesalers, rather than dropshippers, to ensure that customers get their goods at designated places.

Shipping Costs 235

Shipping Costs eCommerce Shipping Hobbies 235

Ecommerce Platforms

FEBRUARY 3, 2022

The 36-year-old Viya, China's top livestream seller, has broken many sales records since her first appearance, in 2016, on Taobao Live (an Alibaba-owned live-streaming channel). Standing from consumers' points of view, they build honest relationships with customers in the process. for consumer goods and 10.6%

Merchant Services 104

Merchant Services Payment Services Social Media Multi-channel 104

RTP blog

MARCH 11, 2019

Today’s consumer goods market is crowded, with both well-established players and new disruptors vying for greater customer share. By taking control, brands can gain a competitive advantage and better serve end consumers. Here are four tips to help you succeed in growing retailer relationships using data.

Retail 150

Retail Presentation Recommendation Supplies 150

Wiser

OCTOBER 19, 2021

One reason why is that there are more brands than ever, especially in consumer goods. Here’s one process we’ve seen work: First, you can take the most common planogram across your retailers by channel. Then, you can supplement those planograms with channel data to determine current space to sales.

Banking 173

Banking Management Consumer Goods Channel 173

PFS

FEBRUARY 25, 2020

We have seen a monumental shift away from brick-and-mortar towards eCommerce, as the Amazon Effect has driven a sharp change in consumer expectations. With recent technological advances, consumers have quickly become accustomed to a certain level of personalization in their commerce. A Shift in the Market.

eCommerce 52

eCommerce Payment Services Channel Payments 52

SellBrite

DECEMBER 20, 2019

But as businesses experiment and try to give consumers what they want, the online retail space is changing rapidly. It also takes away from choice overload — the idea that access to too many choices makes decision-making more difficult and less satisfying — which can be a relief to consumers. Take Bonobos, for example.

eCommerce 184

eCommerce Social Media Merchant Services Payment Services 184