Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

Consumer Goods 272

Consumer Goods Consumer Customer Loyalty Supplies 272

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 226

Webinar Consumer Marketing Consumer Goods 226

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

Customer Loyalty 281

Customer Loyalty Consumer Goods Customer Experience Technology 281

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. Those dollars matter more than ever with cost pressure ongoing and consumer belt-tightening on the way.

Retail 278

Retail Supplies Operations Technology 278

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice.

Consumer 245

Consumer Presentation Document Supplies 245

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

365 Retail

NOVEMBER 9, 2022

New research released by SAP reveals that despite ongoing cost of living challenges, over half (52%) of UK consumers aged 18-34 are actively looking to shop more from retailers with strong sustainability credentials this Christmas. Locally sourced food is the most popular sustainability option among UK consumers.

Consumer 59

Consumer Gifts Travel Consumer Goods 59

Retail TouchPoints

MARCH 18, 2024

It’s not a surprise how important the data is to AI; that’s the bedrock in this report,” said Rob Garf, GM of Retail and Consumer Goods at Salesforce in an interview with Retail TouchPoints. A lot of our shopping experience has been forced upon us,” Grant added.

Retail 303

Retail SEO Operations Consumer Goods 303

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently.

Consumer 59

Consumer Customer Toys Article 59

Retail TouchPoints

JULY 10, 2023

Apothékary , a DTC wellness company with an emphasis on selling natural herbs and tinctures, has the benefit of a message that resonates with consumers. Her history informed the founding of Apothékary, which utilizes traditional Eastern herbal medicine to treat modern Western ailments in a way that appeals to Western consumers.

Beauty and Health 231

Beauty and Health Subscription Information Consumer Goods 231

Retail TouchPoints

JULY 19, 2023

We put great effort into ensuring that our benefits package resonates with employees’ needs,” said Kelley Kurtzman, SVP of Consumer Field Sales at Verizon. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

Technology 186

Technology Mobile Customer Experience Download 186

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 232

Shipping Costs Gifts Fulfillment Consumer 232

Retail TouchPoints

MARCH 27, 2023

In doing so, businesses as diverse as consumer goods suppliers, transport operators, healthcare providers and entertainment companies can layer payment services into their processes, attract new customers with seamless payment journeys and generate additional revenues. trillion by 2026.

Payments 262

Payments Payment Services Financial Services Consumer 262

Retail TouchPoints

NOVEMBER 28, 2022

The Aii, which covers 186 companies across 20 industries, is based on results of a survey of more than 7,000 consumers for a shopper’s-eye view of which retailers are the most innovative. I think it also does a really good job of being able to integrate across different platforms and make it a seamless experience for the consumer. ”.

Department Stores 288

Department Stores Consumer Consumer Goods Retail 288

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. Take, for example, product promoters who travel across retail sites performing in-store promotions.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

SEPTEMBER 29, 2020

Centric Software provides enterprise solutions to fashion, retail, footwear, outdoor, luxury, consumer goods and home décor companies to achieve strategic and operational digital transformation goals.

Fashion 263

Fashion Management Outdoor Consumer Goods 263

Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Goods received might be damaged or the wrong size, or maybe it was another cat sweater from your aunt that just did not have a place in your rotation. Consumers, for example, have started to adopt the ‘bracketing’ strategy. Why are they returning the item?

Retail 336

Retail Shipping Costs Supplies Shopify 336

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Reduce Customer Acquisition Costs. Types of Subscription Programs. Replenishment.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Retail TouchPoints

APRIL 15, 2021

A Forrester report titled Geopolitical Disruption Demands Local Trust reveals that existing consumer demands for local, relevant experiences have compounded during the pandemic. Value-based consumption and the need to make meaning for both consumers and employees is deeply rooted into local cultures.”

Consumer 179

Consumer Marketing Technology Clothing 179

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 297

Retail Beauty and Health Books Omnichannel 297

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

APRIL 4, 2022

The approaching sunset of cookies and increased consumer concerns about privacy are pushing retailers to find new ways to personalize everything from product recommendations to communications preferences. We’re customers [ourselves], so we understand when recommendations are random and have nothing to do with us,” Bornstein added.

Social Media 256

Social Media Recommendation Consumer Document 256

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

Home Furnishings 188

Home Furnishings Arts Merchant Services Operations 188

Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

Food and Beverages 268

Food and Beverages eCommerce Fashion Information 268

365 Retail

MAY 13, 2022

Consumers crave personal service tailored to meet their unique needs. Whether it’s a customer’s first or fiftieth brand interaction, a retailer’s ability to deliver a seamless customer service experience across channels is critical to maintaining consumer loyalty.

Retail 69

Retail Consumer Goods Customer Experience Consumer 69

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Omnichannel 234

Omnichannel Toys Supplies eCommerce Platforms 234

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 246

Mobile Payment Services Technology POS 246

ESW

SEPTEMBER 7, 2020

The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either. At Snacks.com , consumers can choose from over 100 Frito-Lay products. The two websites come at a time when the way consumers buy products is changing.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores. Per McKinsey’s research, most U.S.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

AUGUST 27, 2020

The adaptations consumers have made during the pandemic to work, learn, shop and socialize from their homes are projected to last well beyond the time when the coronavirus is just an unpleasant memory. Additionally, 56% of consumers said they’re buying more locally sourced products, and 84% of this group plan to continue doing this.

eCommerce 236

eCommerce Retail Consumer Presentation 236

RTP blog

AUGUST 29, 2018

The high-end/luxury brands and the low-end/dollar store type retailers will continue to flourish, while companies targeting more middle-income consumers will suffer. It’s a value vs. experience game that will weed out weaker, less progressive companies.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

SEPTEMBER 29, 2020

Leverage Digital Tech for Touchless Store Experiences. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. Checklist to Ensure a Profitable Holiday.

Webinar 272

Webinar Payment Services Shipping Costs Retail 272

Kissmetrics

SEPTEMBER 14, 2020

The idea is that streamlining your operational processes helps your business provide better customer experiences. There are four types of operational CRMs, including: Marketing Sales Customer Service IT. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers.

Small Business Retail 310

Small Business Retail Document Operations Management 310

PFS

FEBRUARY 25, 2020

We have seen a monumental shift away from brick-and-mortar towards eCommerce, as the Amazon Effect has driven a sharp change in consumer expectations. With recent technological advances, consumers have quickly become accustomed to a certain level of personalization in their commerce. A Shift in the Market.

eCommerce 52

eCommerce Payment Services Channel Payments 52