GetElastic

SEPTEMBER 27, 2017

As a follow up to a recent post on why top brands are abandoning monolithic ecommerce solutions , this article explores how the future of commerce is proving why a headless commerce solution is a great alternative. Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Read our article on The State of APIs to see what a difference that makes.).

Customer Experience 146

Customer Experience Customer Technology Games 146

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 278

Technology Retail Customer Experience Presentation 278

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

APRIL 22, 2024

I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. VP of Ecommerce was my first role that was more front-end, consumer-facing, and when I jumped into that role in 2019, we were in a pretty severe decline in the ecommerce channel.

Food and Beverages 249

Food and Beverages Gifts eCommerce Fulfillment 249

GetElastic

SEPTEMBER 27, 2017

As a follow up to a recent post on why top brands are abandoning monolithic ecommerce solutions , this article explores how the future of commerce is proving why a headless commerce solution is a great alternative. Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice.

Consumer 264

Consumer Presentation Document Supplies 264

Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. “So

Merchant Services 276

Merchant Services Article Fulfillment eCommerce 276

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

AUGUST 20, 2020

If those are critical elements in your brand DNA, how are you going to reach consumers? That’s where being sticky, communicating with customers, and constantly giving them thoughtful content, is really going to be important going forward.”. Duncan Blair, Director of Marketing, Article. View Video. View Video. View Video.

Article 255

Article Channel Customer Experience Marketing 255

Retail TouchPoints

OCTOBER 2, 2023

Marketers had better figure out a plan fast, because Google has announced that, come January 2024, marketers will no longer be able to track browsing data via third-party cookies on the browser Chrome, by far the world’s most popular consumer browser option, with almost two-thirds of the market share.

Marketing 330

Marketing Information Consumer Reference 330

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. This is especially true ahead of the all-important holiday season, as peak-period sales can make or break annual goals.

Fulfillment 304

Fulfillment Retail Supplies Operations 304

Retail TouchPoints

MARCH 8, 2022

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be overwhelmed by the volume of information available — especially online. Through quarterly surveys, consumer panels and individual UX research, Babylist has been able to master its content strategy.

Social Media 299

Social Media Leisure Consumer Toys 299

RetailMinded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. They are willing to shop across channels, have an appetite for higher-quality items & are eager to stay on top of cultural trends. A WINDOW INTO THE FUTURE.

Consumer 98

Consumer Retail Omnichannel eCommerce 98

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently.

Consumer 59

Consumer Customer Toys Article 59

RetailWire

FEBRUARY 3, 2022

Consumers are increasingly making purchases through social media and brand websites instead of going through retailer sites, according to retail executives at Fortune’s Reimagining Customer Experience virtual summit. That’s where this consumer is headed, and you have to make sure you’re on these channels.

Social Media 52

Social Media Consumer Customer Experience Channel 52

Fabric

DECEMBER 15, 2023

Read on to learn about the strategies and technologies that will shape the retail experience in 2024 and beyond. Navigating consumer habits in the instant gratification economy Lori and Jon kicked off the event by discussing the shift in consumer habits and the rise of the instant gratification economy. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

lateshipment

JANUARY 17, 2023

That’s just the partial reason behind the working of this article. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Go Micro, or go Home.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

lateshipment

AUGUST 18, 2021

If retailers do not want to miss out on these sales, they must be in the selling channels where customers are spending their time. It has never been more important for retailers and brands to be wherever the customer is, on their terms. Total Commerce means going to the customer rather than having the customer come to you.

Shipping 130

Shipping Channel Fulfillment Management 130

Retail TouchPoints

JULY 7, 2022

According to a new article by CNBC , “Some experts say it may only take one or two killer apps for the metaverse to boost VR use from a mere 5% of teens to a big market.”. Start reading more and sharing articles. Then have those team members present their experiences to the broader group. Build your expertise.

Article 284

Article Webinar Marketing Definition 284

Retail TouchPoints

MARCH 30, 2022

An eMarketer article recently stated, “To align with usage trends, checkout providers will double down on optimizing the mobile payments experience.” In the Gen Z purchase behavior article, Parkkinen mentions Gen Z’s method of brand research as being social-focused. Understanding Each Platform’s Role in Social Commerce.

Payment Services 321

Payment Services Social Media eCommerce Presentation 321

Retail TouchPoints

JANUARY 31, 2023

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. Disney was cited as a shining early example of the experience economy in action.

Technology 302

Technology B2C Consumer Social Media 302

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. Regardless of what you’re planning, what connects all of your holiday customer experiences is content. The challenge is unlocking its value by making it scale across channels.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Kissmetrics

OCTOBER 5, 2020

It allows you to track conversations and therefore provide better customer service. Tech also makes it easier to gather customer insights and improve the entire customer experience. Services such as Tidio combine customer service bots and live chat on one platform. Many consumers prefer that these days.

Technology 363

Technology Social Media Information Live Chat 363

Kissmetrics

OCTOBER 19, 2021

Whether your website is fresh up or you’ve been running your website for some time, the techniques featured in this article are open to everyone. According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Advertise Your Online Presence.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

GetElastic

AUGUST 24, 2016

While the industrial IoT got an earlier start, the consumer IoT is not far behind and it is going to be big. Reimagining the Point of Sale Using many of the same underlying technologies, the consumer IoT gives merchandisers a whole new perception of what ‘place’ even means in the multi-channel universe. Really big.

Consumer 113

Consumer Multi-channel Channel Point of Sale 113

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

Optimizely

JANUARY 17, 2019

Sure there are various factors driving this competition—less barriers to entry, more marketing channels—but there’s one main reason so many brands are dying off each month: Amazon. Furthermore, their focus on a high-quality product and excellent customer experience makes buyers feel genuinely connected to their brand.

Customer Experience 324

Customer Experience eCommerce Marketing Social Media eCommerce 324

GetElastic

SEPTEMBER 12, 2022

These investments can provide the competitive edge you need to reach customers exactly where and when they want to shop. Composable commerce technology can help brands be nimble and adjust to changing consumer preferences, especially in tough or uncertain economic conditions. Can you change quickly as consumer sentiments change?

eCommerce 78

eCommerce Retail Channel B2B 78

Kissmetrics

JANUARY 26, 2021

This means you can hit a message and reply to someone directly on your text channel. This aids conversation flows, and it’s of obvious benefit to businesses that want to respond to customer queries. You’ll find this feature in the voice channel. Here, you can further customize your settings. Starting a Discord Channel.

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Channel Games Download Social Media 316

lateshipment

FEBRUARY 6, 2024

But when it comes to an e-commerce business where product values and consumer spending differ, there is no actual guarantee on the specific amount or time of the customer’s next spending. However, most businesses (like you, probably) neglect the customer experience after checkout. Post-Purchase Strategies to Boost CLV 1.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5%

Channel 55

Channel eCommerce Merchant Services Books 55