Retail TouchPoints

MARCH 14, 2024

Optimize ad spaces to deliver relevant, engaging content that adds value to the customer experience. Retailers also should explore embracing emerging technologies such as augmented reality, virtual reality and immersive experiences to captivate audiences.

Retail 276

Retail Omnichannel Consumer Channel 276

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play. What are Multi-Channel Listing Solutions?

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. Catalog Price Optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Sailthru

JANUARY 13, 2020

Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience. Mobile apps are integral to that experience. The best performing retail apps generally enhance the in-store experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer 199

Customer Banking Customer Experience Social Media 199

Retail TouchPoints

SEPTEMBER 5, 2023

Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores. That retailer might leverage VR training technology to educate those retail associates on the importance of remaining hospitable in hot-button customer situations.

Consumer Electronics 209

Consumer Electronics Retail Electronics Customer Experience 209

ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. And not just choices about what to buy, but where and how to buy it. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

SellBrite

APRIL 20, 2018

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

Multi-channel 148

Multi-channel Channel Shipping Costs Document 148

Groove

DECEMBER 14, 2020

Creating Safe In-Store Shopping Experiences. Safety has become the new customer experience in stores as merchants have stepped up their social distancing game with signage, one-way aisles, exit-only and entrance-only doors. All of that makes the 2020 holiday shopping season the year to execute on customer experience.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Kissmetrics

NOVEMBER 11, 2020

We’ll analyze a variety of media marketing strategies and show you how to implement them. By the end, you should have a good sense of how to create a strategy that will allow you to use YouTube to grow your business. Give Your Channel a Theme to Gain YouTube Subscribers. This is the goal of a social media platform.

Social Media 363

Social Media Channel Improvements Marketing 363

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. There is no one-size-fits-all blueprint, so retailers should look to understand what makes sense for their customer experience and business model.

Retail 250

Retail Multi-channel Omnichannel Technology 250

Kissmetrics

AUGUST 25, 2020

But year after year, global ad spend across every major PPC channel is growing even higher. In this article, I cover: What to look for in a PPC agency How to work with them for maximum results Steps to finding the right agency My top five recommendations. So, that’s a TON of money. Source: Statistica. It’s happening because PPC works.

PPC 279

PPC Multi-channel Social Media B2C 279

Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The number of touch points and level of consistency shoppers expect across all departments and channels is increasing. Today, 74% of customers said they use multiple channels to start and complete a transaction.

Payment Services 238

Payment Services Shopping Carts Omnichannel Multi-channel 238

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Challenge 3: Coping with Online Demand.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

DECEMBER 13, 2021

Our solutions include things like product discovery, so helping with search on your site, recommendations AI, visual product search — these are all things that are focused on how to reshape the way a customer interacts with a website. I think people are getting tired of using the word omni — it’s really “channel-less.”

Channel 182

Channel Omnichannel Retail Merchant Services 182

Kissmetrics

JULY 8, 2021

The best way to gain and maintain a large number of followers is to engage with potential customers. Here’s how to get started. If you’re not sure about how to get started, look at what your competitors are doing. Include the rules in the description section so people will know how to enter. Research Competitors.

eCommerce 362

eCommerce Shipping Costs Social Media Customer Experience 362

lateshipment

NOVEMBER 15, 2023

You really need to understand your customers’ mindset, go the extra mile , and give more than what they want To help you do that, we’ve tried to cover some of the most crucial things your customers expect from your brand and how you can exceed their expectations.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

lateshipment

AUGUST 18, 2021

If retailers do not want to miss out on these sales, they must be in the selling channels where customers are spending their time. It has never been more important for retailers and brands to be wherever the customer is, on their terms. Total Commerce means going to the customer rather than having the customer come to you.

Shipping 130

Shipping Channel Fulfillment Management 130

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. We’re sharing tips on how to choose a BigCommerce Agency and why working with an Elite BigCommerce Partner will guide your eCommerce store in a positive direction. BigCommerce Development.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Forrester eCommerce

OCTOBER 1, 2022

I have spent the better part of the last decade helping enterprises with their digital channel strategies. Omnichannel transformation is still a phrase on many enterprise’s lips, with companies across industries looking to launch (or in some cases re-launch) digital channels to support their customers.

Omnichannel 195

Omnichannel Channel Customer Customer Experience 195

GetElastic

SEPTEMBER 27, 2017

As a follow up to a recent post on why top brands are abandoning monolithic ecommerce solutions , this article explores how the future of commerce is proving why a headless commerce solution is a great alternative. Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Shipping Costs 235

Shipping Costs Retail Omnichannel Supplies 235

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 246

Customer Multi-channel Channel Customer Experience 246

GetElastic

SEPTEMBER 27, 2017

As a follow up to a recent post on why top brands are abandoning monolithic ecommerce solutions , this article explores how the future of commerce is proving why a headless commerce solution is a great alternative. Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Kissmetrics

OCTOBER 19, 2021

You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. You could also offer points or a percentage off if your customer shares your social media pages with others or gets a friend to sign up to your digital channels.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Wiser

AUGUST 28, 2023

Here are some valuable insights and practical steps on how to enhance your retail assortment, ensuring it resonates with evolving consumer trends and stands out in a competitive marketplace. The ultimate goal is to increase sales and profitability while delivering an exceptional customer experience.

Retail 146

Retail Fashion Information Customer Data 146

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). That being said, Should You Focus on Retaining Customers or Acquiring New Ones? How to Calculate Customer Lifetime Value (CLV).

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Omnisend

JANUARY 8, 2024

Use Omnisend’s powerful email and SMS marketing to create a superior customer experience. Start free today See pricing What is a repeat customer? A repeat customer is someone who has made at least two separate purchases from you, as well as people who repeatedly return to buy your products and services.

Customer 88

Customer Customer Retention Social Media X-cart 88

Optimizely

JULY 2, 2019

But first, you have to figure out when and where you’re losing customer today. Here’s how to optimize your marketing strategy and improve your ecommerce sales funnel for higher revenue. Action: The end goal of every sales funnel is for the consumer to complete a purchase and become a customer. Awareness Generated.

eCommerce 240

eCommerce X-cart Improvements Channel 240

ROI Revolution

APRIL 9, 2019

How do you get your products to stand out among aggressive competition? One key strategy that can help you optimize your Amazon customer experience is the inclusion of video content on your Product Detail pages, your Amazon Store pages, and Customer Reviews. Customer Video Reviews. Customers upload these videos.

Customer Experience 83

Customer Experience Customer Social Media Article 83

ESW

JULY 12, 2023

Here are six ways customer reviews benefit brands with ecommerce channels. Boosts Sales through Social Proof Increased sales are the main reason why customer ratings and reviews are important to brands with DTC ecommerce channels. Customers also tend to trust reviews twelve times more than any other form of marketing.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Forrester eCommerce

AUGUST 24, 2021

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

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Management Blog Channel Customer 308