ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 242

Supplies Arts Customer Loyalty Fulfillment 242

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 222

eCommerce Order Fulfillment Fulfillment Multi-channel 222

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Voice commerce. Before this year, 70% of its sales were to restaurants.

Customer Experience 303

Customer Experience Customer Omnichannel Social Media 303

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value.

Shipping Costs 296

Shipping Costs Gifts Fulfillment Consumer 296

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

OCTOBER 27, 2021

Fully integrated inventory data helps retailers understand what merchandise exists where, and quickly and accurately fulfill orders from whatever channel they’re placed in. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 263

Consumer Supplies Fulfillment Technology 263

ESW

JUNE 1, 2023

The brand sought to capture existing demand for their products and cultivate direct consumer relationships by leveraging their existing US inventory and website to open a frictionless ecommerce channel for Canadian shoppers. However, they lacked the necessary technology and infrastructure and realized developing it in-house would take years.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz.

Fashion 248

Fashion Travel Multi-channel Games 248

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 232

POS Merchant Services Supplies Improvements 232

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Optimizely

APRIL 5, 2018

DTC could mean anything from having your own warehouses and managing the entire supply chain from end to end, or working with another distributor to achieve the same results. According to Market Realist , “Nike has been using the DTC channel to make brand statements, as well as push sales of premium products. Diversify your business.

B2C 170

B2C Consumer Shipping Costs Supplies 170

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kibo

NOVEMBER 23, 2020

As Kibo Commerce President and Chief Commerce Officer Meyar Sheik notes, today’s shoppers expect a consistent personalized shopping experience, and have little tolerance for siloed channels or touch points. But our omnichannel world has made it more complicated to deliver consistent and seamless customer experiences.

Customer Loyalty 62

Customer Loyalty Omnichannel Supplies Customer Experience 62

BigCommerce

AUGUST 17, 2018

Slice helped pizza shops band together to buy supplies like pizza boxes at discount. But we’ve had similar issues to our own customers. How Modern Consumers Shop Across Channels. Consumers shop on their own time, in their preferred channels and compare across stores and prices. Embracing the economy of scale.

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

BigCommerce

JUNE 1, 2017

Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

FEBRUARY 18, 2021

An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. JRNI Appointments helps automate the BHLDN appointment scheduling process, making it easy for associates to book meetings across all channels.

Retail 299

Retail Beauty and Health Books Omnichannel 299

Omnisend

FEBRUARY 9, 2023

In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever. It’s not only the most popular channel, it’s also the most effective, generating an average ROI of $40 for every $1 invested.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 238

Payments Payment Services Customer Experience Social Media 238

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Bamboo Rose

JANUARY 18, 2024

Several stopped by to explore innovative supply chain solutions. 8 Key Takeaways and Themes Explored at NRF 2024 With an impressive list of speakers, including several of our customers, the event highlighted several key takeaways and themes that are shaping the future of retail. LEARN MORE ABOUT OUR SUPPLY PILOT ACQUISITION 8.

Retail 26

Retail Supplies eCommerce Events 26

Smile.io

APRIL 15, 2024

PetSmart is one of the leading pet supplies brands on the market. Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.     That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers.

Social Media 74

Social Media POS Gifts Events 74

365 Retail

APRIL 25, 2023

The Centre for Retail Research estimates that almost 15,000 retail jobs have been lost since the start of the year , as retailers grapple with inflationary pressures impacting manufacturing, supply chains and labour costs.

Technology 52

Technology Retail Events Customer Experience 52

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital. But that’s not all.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital. But that’s not all.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Walmart is equally as invested in curbside pickup, introducing ‘No Concerns’ returns last holiday season to allow customers to remain in their vehicles when returning items.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Korona

SEPTEMBER 29, 2022

To be sure, there are still significant labor challenges for staffing these types of stores and supply chain issues in ensuring stock replenishment. Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

SellBrite

JUNE 30, 2017

There are more players on the field than ever before, and it’s not always easy to build customer loyalty, gain traction, and grow an ecommerce business. Retailers must be prepared to adapt quickly and transform processes – mindful of emerging technologies, yet discerning about what works best for their unique customer.

EDI 116

EDI Technology eCommerce Channel 116

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Plan an omnichannel customer experience strategy.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

GetElastic

OCTOBER 21, 2022

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Payoneer

FEBRUARY 22, 2023

According to the World Bank Group , infrastructure has contributed around one percentage point to Nigeria’s per capita growth, despite unreliable power supply, which holds back growth. Social media can be a powerful tool for building brand awareness and engaging with customers.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Retalon

AUGUST 14, 2023

The retail world is evolving rapidly across many digital and physical channels. Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? It ensures consistent brand messaging and stock availability across channels.

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

OrderDynamics

SEPTEMBER 21, 2017

Customers expect to shop across channels without a hassle. People want or need things, and retail supplies it. But, great retailers know that services go a long way to making it a memorable experience that customers want to repeat. Moreso, it makes the shopper’s experience smooth across the platforms, and across channels.

Payment Services 57

Payment Services Multi-channel Payments Channel 57