E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
lateshipment
JULY 25, 2022
They want e-commerce brands to treat them with the proper experience that can lead them to shop again. This lack of attention and leaving out the post-purchase order delivery phase at the hands of the shipping carrier often leads to bad delivery experiences and ultimately a post-purchase CX gap that can cost you customers and money.
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