OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Retail TouchPoints

APRIL 15, 2021

A Forrester report titled Geopolitical Disruption Demands Local Trust reveals that existing consumer demands for local, relevant experiences have compounded during the pandemic. Value-based consumption and the need to make meaning for both consumers and employees is deeply rooted into local cultures.”

Consumer 173

Consumer Marketing Technology Clothing 173

Retail TouchPoints

SEPTEMBER 29, 2020

Leverage Digital Tech for Touchless Store Experiences. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. Checklist to Ensure a Profitable Holiday.

Webinar 259

Webinar Payment Services Shipping Costs Retail 259

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

Home Furnishings 176

Home Furnishings Arts Merchant Services Operations 176

ESW

SEPTEMBER 7, 2020

The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either. At Snacks.com , consumers can choose from over 100 Frito-Lay products. The two websites come at a time when the way consumers buy products is changing.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Kissmetrics

SEPTEMBER 14, 2020

The idea is that streamlining your operational processes helps your business provide better customer experiences. There are four types of operational CRMs, including: Marketing Sales Customer Service IT. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

AUGUST 27, 2020

The adaptations consumers have made during the pandemic to work, learn, shop and socialize from their homes are projected to last well beyond the time when the coronavirus is just an unpleasant memory. Additionally, 56% of consumers said they’re buying more locally sourced products, and 84% of this group plan to continue doing this.

eCommerce 226

eCommerce Retail Consumer Presentation 226

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher.

POS 274

POS Omnichannel Webinar Point of Sale 274

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. based survey conducted by Dynata.

Customer Loyalty 251

Customer Loyalty Retail Shipping Costs Financial Services 251

Retail TouchPoints

FEBRUARY 11, 2022

A key reason for the challenge is that consumers’ frequent starting points for online shopping are Amazon and Google. These two sites are where the majority of shoppers’ journeys start for 57% of retailers, so getting prospective customers from there to the retailer’s site can be a bigger challenge than sealing the sale.

Customer 242

Customer Sporting Goods Consumer Consumer Goods 242

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. Our Customers. The Elastic Path story would be incomplete without our customers. Capabilities like search or front- end management are built-in and enable easier customizations and management.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78