Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. trillion in value. This is where automated feature engineering comes in.

POS 255

POS Customer Experience Customer Technology 255

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. The bot operators then resell the goods at a higher margin to make a profit. A Roadmap to a Bad Bot-Free Holiday Shopping Experience.

Customer Experience 275

Customer Experience Customer Gifts Management 275

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. Now, we’re studying this much younger consumer.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

Consumer 272

Consumer Fulfillment Supplies Operations 272

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. A Well-Oiled Machine.

Operations 244

Operations Improvements Supplies Fulfillment 244

Forrester eCommerce

JUNE 15, 2020

Many firms have felt the pain of store closures and need to adapt their operations to online-only sales and social-distanced operations across warehouses. This, alongside consumer spending focusing on essential spending, means that retailers and brands are split into two groups: Essential categories in […].

Operations 329

Operations Retail Consumer Customer Experience 329

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 210

Consumer Payment Services Point of Sale POS 210

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. Spotlighting the Customer Experience (CX). Connecting Employee and Customer Experiences. And it doesn’t stop there.

Consumer Goods 242

Consumer Goods Consumer Retail B2C 242

Retail TouchPoints

AUGUST 10, 2022

The layoffs will not impact members of Warby Parker’s Lab team or customer-facing retail or customer experience teams. “As This is impacting consumer behavior in every industry, including the optical industry. The eyewear brand isn’t the only retailer making layoffs as shoppers cut back on discretionary spending.

Consumer 264

Consumer Apparel Omnichannel Operations 264

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 261

Consumer Food and Beverages Retail Apparel 261

Retail TouchPoints

MAY 6, 2024

This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines. Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S.

Shipping Costs 263

Shipping Costs Retail Operations Technology 263

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Customers also can schedule deliveries for a specific time, which is particularly helpful with pharmacy items. Walgreens is continuing to seek ways to tighten operations and enhance the convenience of store pickup.

Payment Services 242

Payment Services Operations Omnichannel Fulfillment 242

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Shipping Costs 334

Shipping Costs Consumer Supplies Shipping 334

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. They also hoped to decrease the amount of manual ship week entry and web transaction errors that consumed internal resources.

BigCommerce 370

BigCommerce Operations Magento B2B 370

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Yet infinite long tails can potentially give rise to infinite “ zombie products ” and “ zombie brands ” that consume valuable resources and misallocate capital.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. based consumers only.

Consumer 287

Consumer Leisure Technology Travel 287

365 Retail

MAY 15, 2024

In the dynamic realm of retail, the fusion of technology with traditional shopping practices is not merely enhancing consumer experiences—it’s fundamentally transforming the industry. IT departments play a critical role in enhancing these systems, ensuring they meet the demands of both the business and its customers.

Payment Services 52

Payment Services Operations POS Retail 52

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. As retailers attempt to scale delivery, new challenges arise as growing consumer demand for rapid and home delivery is being met with newfound inefficiency and high consumer expectation for excellent service.

Operations 156

Operations Fulfillment Order Fulfillment Technology 156

Retail TouchPoints

MARCH 18, 2024

Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

POS 231

POS Payment Services Customer Experience Operations 231

Retail TouchPoints

APRIL 17, 2024

Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. Despite this, the industry keeps building them for the convenience of the operators, not the comfort of customers. So why does this matter in retail?

Consumer 130

Consumer Leisure Customer Books 130

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 84

Customer Experience Customer Retail Technology 84

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. That will happen this year.

Retail 284

Retail Mobile Consumer Operations 284

Retail TouchPoints

MARCH 29, 2024

And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands. According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 billion in 2021.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

Consumer 263

Consumer Supplies Fulfillment Technology 263

RTP blog

DECEMBER 16, 2019

Each consumer has a unique preference. As a result, consumers are expecting customized products marketed with relevance via their preferred medium. But, in an ideal world, brands can’t create thousands of shopper journey maps for each customer or invest in disjointed marketing programs across various sales channels.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Sporting Goods 295

Sporting Goods Technology Omnichannel Operations 295

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

eCommerce 200

eCommerce Operations Fulfillment Customer Loyalty 200

Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. It is also vital that brands pay attention to today’s evolving consumer behaviors.

Shipping Costs 261

Shipping Costs Payment Services Banking Retail 261

Retail TouchPoints

DECEMBER 18, 2020

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Improve Supply Chains, Boost Customer Satisfaction.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

MARCH 17, 2021

Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products. Here’s a look at three ways retailers can make effective changes for better logistics operations.

Operations 156

Operations Drop Ship Beauty and Health Supplies 156