Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 250

Multi-channel Payment Services Consumer Automotive 250

Retail TouchPoints

MARCH 26, 2021

These systems enable retailers to build tailor-made products at scale for each customer from a warehouse. For example, customers can create unique colorways for a pair of sneakers or add personalized text. Distributed Order Management Technology for a Unified Customer Experience. Let Technology Be Your Secret Weapon.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 280

Consumer Shipping Costs Customer Retention Information 280

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 212

Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry.

Customer Retention 245

Customer Retention Jewelry Outdoor Fulfillment 245

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can. The result?

Shipping Costs 245

Shipping Costs Omnichannel Customer Retention Retail 245

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape. Reflecting the growing?

Small Business Retail 254

Small Business Retail Social Media Retail Leisure 254

GetElastic

JULY 22, 2019

An omnichannel approach can help retail-based retailers in a number of ways. Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Teamwork Retail

MAY 6, 2020

Omnichannel as a concept has taken over industry literature, and has been the obsession of retailers at all levels for many years. Omnichannel is well known for good reason, a seamless shopping experience can be the difference between effective customer retention and significant holes in the conversion funnel. .

Omnichannel 48

Omnichannel Article Blog Gifts 48

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Optimizely

DECEMBER 20, 2018

Online fashion marketplace Orchard Mile recognized that consumers are impatient. Using the “My Mile” feature, consumers can filter the exact items they want to see according to brand, category, and size. Glambot: Focus on customer retention. Moda Operandi: embracing omnichannel and using all data available.

Online Retail 259

Online Retail Marketing Retail Fashion 259

GetElastic

NOVEMBER 9, 2021

Food for thought: additional survey statistics: By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction. Take a deeper dive into the digital commerce landscape as it stands today by downloading your free copy.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 164

Payment Services Games Live Chat Customer 164

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Your customers are on Amazon. consumers are using online marketplaces. Go Native: Maximize the Potential of a Consumer-Generated Content Landslide.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. “And adults and 125 marketers.

Marketing 277

Marketing Consumer Information Customer Retention 277

RetailMinded

SEPTEMBER 30, 2023

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. The selection of a color palette isn’t just about aesthetics; it invokes psychological responses in consumers.

Customer 96

Customer Retail Customer Retention Recommendation 96

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 232

Payments Payment Services Customer Experience Social Media 232

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Both retailers and customers have the opportunity to benefit from multiple features of the modern approach to retail. Inventory visibility for consumers is one of the most empowering aspects of omni-channel.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

lateshipment

APRIL 2, 2021

Hybrid (omnichannel) marketing is the future now. In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. And how you can do that, you ask? hot and trendy. hot and trendy.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Omnisend

FEBRUARY 16, 2021

Gamified content is exactly what Gen Z is used to–easily-consumable, visual, and highly-addictive. Augmented reality tricks, old-school lottery, or gamified loyalty programs can help you to get customers’ attention and have them perceive your brand with long-term positive feelings, resulting in better engagement and additional sales.

Marketing 179

Marketing Gifts eCommerce Games 179

365 Retail

OCTOBER 20, 2022

Even more, they should be considering the implementation of a zero-party data strategy to load the database with opt-ins and the psychographic and preference data required to deliver better personalised offers that their customers actually want. Connect with consumers with the right message on the right channel at the right time .

Retail 52

Retail Omnichannel Customer Retention Channel 52

Kissmetrics

JANUARY 17, 2022

For example: they personalize subject lines companies send them to welcome new customers and acknowledge orders they target consumers who’ve abandoned carts. For further personalization, businesses can use their data and track consumers’ behavior to tailor the emails and increase the chances of a purchase.

Marketing 273

Marketing Recommendation Social Media Improvements 273

365 Retail

JULY 12, 2023

Recognising the need to enhance its customer experience and implement personalised marketing strategies, Jigsaw has chosen to partner with Voyado. “We’ve made great progress at Jigsaw with increasingly personalised marketing that reflects the unique relationship we have with our customers.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Smile.io

MARCH 8, 2024

It’s not just about technological advancements such as AI audio transcription for instant customer support and sales, but more about changes in customer expectations.    71% of consumers expect personalization. People no longer just want to click and buy. Billion in 2023.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. The benefits of going omnichannel?

Omnichannel 316

Omnichannel Multichannel Multi-channel Customer Retention 316

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Sailthru

APRIL 27, 2023

Third-party data can be inaccurate and alter customer profiling data. Brands leveraging an omnichannel strategy are also susceptible to having dirty data as they are likely to unify data from multiple sources, which opens the possibilities for duplicates and profile inconsistencies. Third-party data is based on observations.

Customer Retention 78

Customer Retention Omnichannel Improvements Customer Data 78

Retail TouchPoints

MAY 23, 2023

Our founders are not consumers in context of the ‘consumerist culture,’” Gopinath explained. The company’s goal isn’t to get consumers to buy the same products over again, but to sell those products to more consumers while also providing shoppers with things that work in other parts of their lives.

Specialty Retailers 240

Specialty Retailers Consumer Social Media Accessories 240

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Try Omnisend Free for 14 days!

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Kibo

SEPTEMBER 2, 2020

With consumer expectations at an all-time high, boilerplate web experiences that fail to appeal to users on an individual basis can hurt sales and revenue. At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals. Omnichannel Personalization.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? Holiday season 2020 from a consumer standpoint.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211