Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

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ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. CONQUERING DTC IN CANADA This world-famous fashion house had a wholesale arm in Canada that sold exclusively to local retailers. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses.

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Retail TouchPoints

JANUARY 24, 2024

As the lines between physical and digital retail blur, an omnichannel approach emerges as a key strategy, creating a dynamic and engaging shopping and leisure experience for Generations X, Z and Alpha. This omnichannel approach bridges the convenience of online shopping and the desire for in-person connections.

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Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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RTP blog

AUGUST 16, 2017

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Yet recently many retailers have been more focused on the need to create unique experiences to draw consumers to the brand and generate more foot traffic in stores. That makes sense to me.

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Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. Retail TouchPoints (RTP): You have spent a significant portion of your career covering both Amazon and Walmart.

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Retail TouchPoints

NOVEMBER 27, 2023

During the holiday season, the brand remains true to this core strategy, but the team also listens and engages with consumers to get valuable insights that lead to timely content around holiday gifting moments — moments that are incredibly lucrative for the brand. “I These insights then guide Touchland’s content creation and resharing.

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Retail TouchPoints

MAY 18, 2023

“A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Touchland analyzed data to understand consumer behaviors and found that shoppers were buying six or seven units at a time. This is the key to growth.”

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Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. And yet the process that brands use for bringing products to market to serve that consumer hadn’t evolved at all.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

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Retail TouchPoints

DECEMBER 10, 2021

The rise of buy online, pick up in-store (BOPIS) and the lingering demand for more open spaces have made centers offering plenty of fresh air, easy access between parking facilities, and stores and amenities that go beyond just retail, all very attractive to consumers. Open Air Shopping Centers Enable Easy Omnichannel Services.

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Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Instead, Fitts advised brands to look at things more holistically and, specifically, think about their physical spaces through an omnichannel lens.

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Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. The day-long event hit on various hot topics closely linked to these digitally native consumers, including authenticity, sustainability, mental health and wellness.

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Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. The rescheduled Prime Day, set for Oct.

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Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

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Retail TouchPoints

JUNE 26, 2023

After spending the first part of her career in fashion and brand strategy, working with brands like Donna Karen , Dr. Scholls , Elizabeth Arden and Urban Decay , in 2004 she co-founded the digital native brand Cameron Hughes Wine (CHW), which “really became kind of the Warby Parker of our industry,” she said.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. The goal is an Everything Apparel Store IRL.

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Omnichannel shopping. Retailers that relied heavily on store sales had to regroup after the pandemic hit.

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Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

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Retail TouchPoints

JULY 1, 2021

So how does NMG see these digital investments leveling up its omnichannel game? How will the acquisition support NMG in the current “rebound phase” for the retail industry and, most of all, help you capitalize on new consumer behaviors and preferences? Much of it comes down to fostering deeper relationships with its customers.

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Retail TouchPoints

AUGUST 8, 2022

The pandemic hit the fashion rental company hard as homebound consumers opted not to refresh their wardrobes. Since then, the bumps seem to be smoothing out, helped by the fact that consumers are back at work and weddings again. That’s critical these days with a changing economy and consumer needs.

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Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” RTP: What key consumer behaviors are you aiming to respond to as a brand? Unified commerce: Consumers today expect a seamless shopping experience across channels.

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Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney is upgrading merchandising tools and supply chain operations to improve product availability as well as the overall fulfillment experience. We’re not trying to move away from our core customer who is middle class working families of all stripes. ” Through surveys with 15,000 consumers across the U.S.

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Retail TouchPoints

JULY 29, 2020

Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies. Similarly, the pop-up retail store concept is evolving fast, as brands and retailers look to strengthen emotional connections with consumers and drive longer-lasting relationships.

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Retail TouchPoints

JUNE 22, 2021

Consumers are spending more and more time engaging with brands online, with shopping journeys tailored to their interests and needs — and competition for attention is rapidly rising. Yes, the rules of retail are changing, but the human needs and desires that retail fulfils are not. Retail as we know it is transforming.

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Retail TouchPoints

JULY 14, 2021

The extreme, rapid shifts in consumer behavior during the pandemic reaffirmed several underlying issues with retailer and CPG brand collaboration. But now, as many retailers and brands strive to understand and respond to ever-changing consumer needs, there is a prime opportunity to make improvements. Cleaning products.

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365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation.

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Retail TouchPoints

JUNE 26, 2023

Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. And in 2014, Inditex SA, which owns fast-fashion giant Zara, implemented RFID to effectively track all its products at every step in the process. Who doesn’t want that?

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365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Meanwhile, others are returning to a more traditional wholesale approach to increase their visibility in the eyes of consumers. Convenient fulfilment.

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Kissmetrics

APRIL 20, 2021

BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. consumers have leveraged BOPUS to make purchases.

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ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . Why Partner? Why Partner? Why Partner?

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ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . Why Partner? Why Partner? Why Partner?

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Steve Dennis

FEBRUARY 1, 2021

They join other fashion focused public companies like Poshmark (which also IPO-ed this month), Farfetch, TheRealReal and Yoox-Net-a-Porter, all of which sport multi-billion dollar valuations, despite continuing to lose money. The long-term profitable growth prospects for high-end fashion pure-plays are far from certain.

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PFS

MAY 25, 2018

Omni-channel fulfillment has become a consumer expectation. This new norm is requiring retailers across the globe to consider new technologies and processes as they seek to better serve modern consumers. 1 The demand for omni-channel fulfillment is here to stay.

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