ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. CONQUERING DTC IN CANADA This world-famous fashion house had a wholesale arm in Canada that sold exclusively to local retailers. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 283

Customer Experience Shipping Costs eCommerce Improvements 283

Retail TouchPoints

APRIL 29, 2022

BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery. Macy’s has a similar concept for its Backstage store-in-store concept , setting aside a space with a changing assortment of fashion, gifts, housewares, toys and other goods.

Department Stores 297

Department Stores Toys Omnichannel Gifts 297

Retail TouchPoints

JANUARY 24, 2024

As the lines between physical and digital retail blur, an omnichannel approach emerges as a key strategy, creating a dynamic and engaging shopping and leisure experience for Generations X, Z and Alpha. This omnichannel approach bridges the convenience of online shopping and the desire for in-person connections.

Retail 330

Retail Leisure Omnichannel Department Stores 330

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

RTP blog

AUGUST 16, 2017

Debbie Hauss, Editor-in-Chief: I have to admit, I was surprised when I saw the results of the JDA survey — not because I think BOPIS and other fulfillment options aren’t important, but I didn’t think they would overshadow the importance of a unique store experience. That makes sense to me. That makes sense to me.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. Retail TouchPoints (RTP): You have spent a significant portion of your career covering both Amazon and Walmart.

Merchant Services 282

Merchant Services Books Fulfillment Omnichannel 282

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

NOVEMBER 7, 2023

WHP also will build up the brand’s presence in Mexico with IB Group and grow its brick-and-mortar footprint in Central America via its partnership with Fastco , including four new Express stores in key locations through 2026.

Toys 261

Toys Retail Accessories Apparel 261

Retail TouchPoints

DECEMBER 10, 2021

Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle.

Shipping Costs 327

Shipping Costs Travel Omnichannel Leisure 327

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The handheld readers also are employed for online order fulfillment.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 213

Omnichannel Department Stores eCommerce Fulfillment 213

Retail TouchPoints

MAY 18, 2023

A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints.

POS 273

POS Channel B2C Social Media 273

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Fashion 251

Fashion Accessories Arts Clothing 251

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 173

Specialty Retailers Other Apparel Department Stores 173

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. The goal is an Everything Apparel Store IRL.

Clothing 253

Clothing Payment Services Apparel Department Stores 253

Retail TouchPoints

NOVEMBER 27, 2023

Our target demographic is so wide, and we always think of our customer as someone who isn’t just trying to fulfill a need. Some people use it as a fashion accessory; they create a monochromatic outfit and match it to the color of their Touchland,” Lisbona shared.

Social Media 284

Social Media Gifts Omnichannel Consumer 284

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. Connection to Omnichannel Retail Strategy? In other words, they took the short route to adopt omnichannel. What Happens Next?

Games 50

Games Omnichannel Retail Fulfillment 50

Retail TouchPoints

APRIL 12, 2023

In November 2022 alone, for example, Leap opened multiple stores at Simon properties in California and Florida: True Classic Tees in Los Angeles’ Del Amo Fashion Center and ThirdLove , Sugarfina and Goodlife in Florida’s Town Center at Boca Raton. “We And then maybe in the winter, a coat brand can come in for six months.”

Operations 332

Operations Omnichannel Customer Experience Consumer 332

Retail TouchPoints

JUNE 26, 2023

After spending the first part of her career in fashion and brand strategy, working with brands like Donna Karen , Dr. Scholls , Elizabeth Arden and Urban Decay , in 2004 she co-founded the digital native brand Cameron Hughes Wine (CHW), which “really became kind of the Warby Parker of our industry,” she said.

Food and Beverages 276

Food and Beverages eCommerce Fashion Information 276

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world.

Consumer 299

Consumer Merchant Services Apparel Supplies 299

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

Payment Services 264

Payment Services Management Other Magento 264

Retail TouchPoints

JULY 1, 2021

So how does NMG see these digital investments leveling up its omnichannel game? Kupbens: Customers today are looking for seamless and unique experiences that improve their shopping journey when it comes to discovering and engaging with fashion. RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Improvements 52

Improvements Shipping Costs Multi-channel Fulfillment 52

Retail TouchPoints

MAY 5, 2021

Bank , Moores Clothing for Men and K&G Fashion Superstore — has appointed three retail veterans to its leadership team while it continues the search for a new CEO. We are confident the appointment of these three distinguished leaders will allow us to fulfill this promise, accelerate our strategies and achieve our full potential.”.

Clothing 264

Clothing Retail Banking Fashion 264

Retail TouchPoints

SEPTEMBER 16, 2022

“Gen Z has been involved with every aspect of the brand, from packaging to branding to experience,” said Shai Eisenman, Founder and CEO of Bubble, a skincare brand that recently shifted from DTC to omnichannel. With fashion being the biggest perpetrator of waste, retailers like Forever 21 are focused on taking action.

Social Media 328

Social Media Retail Games Consumer 328

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Omnichannel shopping. In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category.

Customer Experience 314

Customer Experience Customer Omnichannel Social Media 314

Retail TouchPoints

AUGUST 8, 2022

The pandemic hit the fashion rental company hard as homebound consumers opted not to refresh their wardrobes. Not only is the current labor environment making it hard to find good help, but as omnichannel commerce evolves, retailers are finding themselves in more need of skilled tech workers than ever before.

Technology 299

Technology Fashion Omnichannel Management 299

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. This will ultimately add time and tasks to their already busy day.”.

Management 202

Management Fulfillment Omnichannel Consumer 202

Retail TouchPoints

JUNE 22, 2021

Yes, the rules of retail are changing, but the human needs and desires that retail fulfils are not. From ecommerce to in-store to social media, consumers expect a fully blended omnichannel experience. Humans have an inherent desire to come together and connect in social settings.

Social Media 199

Social Media Retail Automotive Consumer 199

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” At Aldo Group, we are proud to have been the first shoe and fashion accessories retailer to obtain the carbon neutral certification back in 2018 and to now strive for Net Zero emissions by 2050.

Supplies 256

Supplies Customer Experience Technology Omnichannel 256

Retail TouchPoints

JULY 29, 2020

For example, sustainable ‘rental fashion’ is one phenomenon taking over the industry as Millennial and Gen Z consumers, who value access over ownership, buy into the concept of hiring clothing at a fraction of the retail price.

Payment Services 185

Payment Services Payments Retail Social Media 185

Steve Dennis

FEBRUARY 1, 2021

They join other fashion focused public companies like Poshmark (which also IPO-ed this month), Farfetch, TheRealReal and Yoox-Net-a-Porter, all of which sport multi-billion dollar valuations, despite continuing to lose money. The long-term profitable growth prospects for high-end fashion pure-plays are far from certain.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney is upgrading merchandising tools and supply chain operations to improve product availability as well as the overall fulfillment experience. Merchandising and supply chain optimization.

POS 245

POS Merchant Services Supplies Improvements 245