Retail TouchPoints

OCTOBER 5, 2020

Customers are more willing than ever before to share their data if they are confident it will enhance their experience. Data — more specifically, the 360-degree customer view — is the foundation for developing the ideal customer experience and convenience engagement. The Risks and Rewards of Third-Party Data.

Customer 149

Customer Retail Automotive Customer Data 149

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

Smile.io

APRIL 30, 2024

It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. Loyalty & Reward Program Insights from Smile.io

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Optimizely

JUNE 20, 2019

You need to keep upping your game by sending them personalized, useful, and relevant marketing messages that make them feel valued. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . The brands who were already offering subscription services for beauty, grooming, food and more prior to the pandemic found themselves ahead of the game when lockdown started.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Algopix

JULY 16, 2023

Effective email marketing is a game-changer for eCommerce businesses. By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. The downside of conventional marketing is that it’s hard to touch base with clients if you don’t have their contact information and customer data. Increases Customer Loyalty .

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

BigCommerce

SEPTEMBER 14, 2018

If your brand wants to win the direct to consumer game, you can’t just efficiently fill orders, you need to expertly fulfill the modern expectations of customers who place those orders. Possibly, but price is a really dangerous game to play, as you might upset your historical business if you start pricing more cheaply.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Smile.io

AUGUST 1, 2022

Ask customers how the product can be improved and what your brand can do to give them a better user experience. Even better, create an automatic feedback loop that collects and stores data. If a customer gives you their feedback on your user interface, tag it with "user interface." The trick is using the right toolkit.

Merchant Services 74

Merchant Services Marketing Payment Services Omnichannel 74

Ecommerce Platforms

MARCH 7, 2022

All online stores come with 256-bit encryption to protect your business’s data and customer information. To that end, ShopWired also adheres to Level 1 PCI Compliance, so rest assured, your customer’s sensitive data will remain secure. ShopWired also provides a two-stage checkout for customers. Data Syncing.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104

Smile.io

JULY 28, 2020

This is why incentive marketing is so effective in engaging your typical customer. Business Dictionary defines it as the following: "Use of motivational devices such as competitions, games, premiums, special pricing, to promote the sale of a merchandise or service." And the best way to do this is through a customer loyalty program.

Food and Beverages 46

Food and Beverages Customer Marketing Games 46

Steve Dennis

NOVEMBER 26, 2018

With a newly improved loyalty program , private label credit card business and high e-commerce penetration, Nordstrom has a massive amount of customer data to make everything it does more intensely customer relevant.

eCommerce 88

eCommerce Department Stores Games Channel 88

Omnisend

JUNE 15, 2021

This includes your marketing activities and customer data. It also helps if it can enhance your customer experiences. With the right marketing and engagement, these customers could become lifelong, loyal customers. Methods like reaching out with customer loyalty programs help to nurture these customers.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Talkoot

FEBRUARY 16, 2023

Investing in AI now, while the iron’s hot, will ensure you’re ahead of the game—or risk losing customers and business to new, innovative brands that are comfortable experimenting with different tools and tech. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Kissmetrics

MARCH 23, 2018

Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. They do this to inform a lot of their marketing strategies and determine how to best serve their customers in other ways. Kindle book recommendations based on data from Goodreads.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Algopix

JULY 24, 2023

It constantly monitors stock levels, updates in real-time, and provides accurate inventory data across multiple sales channels. This feature prevents overselling and stockouts, minimizing the risk of disappointing customers. Analytics and Reporting Data-driven decision-making is essential for eCommerce success.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Retalon

AUGUST 14, 2023

Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing. With pricing intelligence, retailers have real-time visibility into customer reactions to prices across channels.

Retail 41

Retail Omnichannel Channel Games 41

Ecommerce Platforms

JANUARY 18, 2021

The right store building solution is essential for securing your first few sales, keeping customers retained and happy, and enjoying a healthy bottom line. So, if you’re new to the ecommerce game, you’ll know how daunting picking the right store builder is. . You can send paperless receipts straight to your customer’s email addresses.

lightspeed 145

lightspeed POS Shopify Payment Services 145

UpSellIt

AUGUST 3, 2023

Enhanced Product Development: Businesses can identify trends and preferences within segments, helping them develop products that cater to the specific demands of different customer groups. By providing personalized experiences, businesses can build stronger connections with customers and foster brand loyalty.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Omnisend

MAY 22, 2023

These range from gardening, barbecuing, home improvement, to electronics, clothing, board games, hobbies and so much more. Leverage relevant customer data to tailor your emails, promoting products or enhancing your Father’s Day campaigns based on individual preferences and interests.

Gifts 78

Gifts Apparel Clothing Hobbies 78

Smile.io

OCTOBER 30, 2023

  We’ve dug into the numbers and found out how running a loyalty program can improve key retention metrics like average order value, purchase frequency, time between purchases, repeat purchase rate, and other important profitability drivers.     This data becomes even more valuable when you offer product rewards.

Shopify 73

Shopify Merchant Services POS Omnichannel 73

Kissmetrics

OCTOBER 10, 2017

They swim in data. Every marketing and promotional decision is driving by the data. Because without data you have virtually no chance at making improvements. Use that data to replicate what you’re doing right with certain channels and where to invest more time and resources. Percentage of Returning Customers.

eCommerce 207

eCommerce Shipping Costs eCommerce Platforms Mobile 207

Ecommerce Platforms

FEBRUARY 23, 2023

This includes order numbers, sales metrics (such as a breakdown of where your sales have come from (online store, Facebook, in-store)), account management features, order details (order numbers, fulfilled and unfulfilled orders, and unpaid orders), customer data, and more. You’re also level 1 PCI security compliant.

BigCommerce 104

BigCommerce Shopify Payment Services Shipping Costs 104

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. CRO & Data-Driven Optimizations. Customer Lifetime Value & Referral Programs. When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products. New Content Types & SEO.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Ecommerce Platforms

OCTOBER 14, 2019

These are commoditized niches, where it's very difficult to build a brand or earn customer loyalty through product quality, due to the simple fact that there may be a ton of players in the market, and the product of same or similar quality may be available from a wide variety of sources. Number of invites per launch: 10.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

ROI Revolution

DECEMBER 13, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. As 2022 quickly approaches, brands can no longer afford to put data privacy initiatives on the shelf.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

DECEMBER 6, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. As 2022 quickly approaches, brands can no longer afford to put data privacy initiatives on the shelf.

Multi-channel 78

Multi-channel Consumer Marketing Shipping Costs 78

ROI Revolution

NOVEMBER 1, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale.

Multi-channel 78

Multi-channel Consumer White Paper Marketing 78

Optimizely

JUNE 27, 2019

On your @instagram , click Settings > Security > Access Data > Ads. Even some of the Zaius team took part in the game: . As entertaining as this experiment is, it also confirmed a few of our beliefs about third-party data. As marketers, we’re always looking for opportunities to connect with our customers.

Customer Data 150

Customer Data Arts Games Customer Loyalty 150

BigCommerce

AUGUST 31, 2017

Break through typical content by using customer data and order history to create personalized ads. If customer order history shows that a customer purchased a surfboard three months ago, target them with ads promoting a holiday sale on surfboard accessories. Make Customer Loyalty a KPI. Retargeting.

Marketing 252

Marketing Shipping Costs Multi-channel Channel 252