365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 64

Customer Data Customer Multi-channel Events 64

Retail TouchPoints

MARCH 8, 2021

RTP: In your own immersive experience study , consumers said the real value of technology is as an enabler to better customer service as opposed to replacing human service. How should brands be using technology to improve customer service while also elevating human connection?

Customer Data 259

Customer Data Customer White Paper Technology 259

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 221

B2B eCommerce BigCommerce Omnichannel 221

Liveintent

APRIL 5, 2022

A lookalike audience is an audience of new potential customers who have yet to purchase with your brand but are likely customers based on attributes shared with your best customers. LiveIntent Lookalike Audiences are built from a seed of your first-party customer data.

Management 62

Management Operations Improvements Events 62

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 267

Merchant Services Supplies Retail Customer Data 267

Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support. Operations. Start Realizing the Benefits of AI.

Customer Loyalty 320

Customer Loyalty Operations Improvements Customer Experience 320

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 317

Retail Customer Experience Technology Customer Data 317

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 270

Merchant Services Shipping Costs Retail Social Media 270

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. Earlier in June 2022, the retailer adopted the Adobe Experience Platform to enhance the abilities of its customer data platform (CDP) for creating personalized campaigns.

Mobile 278

Mobile Demo Improvements Customer Experience 278

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Conversions: Why did shoppers who engaged with products not make a purchase?

Multi-channel 231

Multi-channel Customer Social Media Retail 231

Retail TouchPoints

MARCH 28, 2023

“We are thrilled to debut this market-first initiative, allowing our advertisers to reach Dollar General customers via Meta placements while utilizing our opted-in first-party data,” said Charlene Charles, Head of DG Media Network Operations in a statement.

Customer 268

Customer Customer Data Improvements Marketing 268

365 Retail

MAY 8, 2024

Frasers Group is embarking on a transformative journey to overhaul its digital landscape, focusing on enhancing operational efficiency and the ecommerce experience for customers. The advanced platform will streamline operations such as inventory allocation, stock management, and product tracking.

Customer Experience 64

Customer Experience Customer Arts Customer Data 64

Retail TouchPoints

MARCH 30, 2021

Zalora will leverage the Algonomy real-time Customer Data Platform (CDP) to unify customer interactions and activate personalized experiences online, as well as on mobile and via email, for customers in all seven countries where it operates.

Mobile 244

Mobile eCommerce Accessories Apparel 244

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. These efforts and more will serve to increase membership engagement and continue to improve retention.”

POS 259

POS Omnichannel Mobile Improvements 259

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This helps minimize stockouts or overstocks during peak seasons.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

Retail TouchPoints

MAY 3, 2023

Businesses that strive to connect with customers share similar pain points. In the case of Lawson, operating a chain of franchise convenience stores with more than 15,000 retail stores in Japan, the company was facing increased complexities in its modernization. As we all know, in marketing, the main goal is to know the customer. “By

POS 229

POS Customer Experience Customer Technology 229

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. However, this isn’t enough even if the company is operating in a local market only. In data analysis, granularity refers to the level of detail in the data.

Telecommunications 232

Telecommunications eCommerce Platforms Games eCommerce 232

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. By quickly integrating existing data into its AI tool, the brand identified positive queue activity among specific workers.

Retail 293

Retail Customer Data Customer Experience Social Media 293

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Collaboration Keeps Operations Running Smoothly.

Fulfillment 287

Fulfillment Customer Experience Improvements Operations 287

Groove

DECEMBER 18, 2023

Additionally, they required a method to generate custom SKUs for each unique product configuration, ensuring that these custom creations could be easily reordered in the future. Solution: Automated Data Management with Heroku and BigCommerce To tackle these challenges, this brand turned to our team at Groove Commerce for a solution.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retalon

APRIL 26, 2024

A Milestone in Customer Data Security [TORONTO, March 24, 2024] — Retalon, an award-winning provider of predictive analytics and AI solutions for the retail industry, is proud to announce that it has successfully achieved SOC 2 Type II compliance. For more information, visit www.retalon.com

Customer Data 41

Customer Data Supplies Operations Improvements 41

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. A language translation platform should prioritize security.

Retail 286

Retail Customer Experience Customer Retention Technology 286

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Digital Transformation Required Building Trust In Burton’s Data. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Omnichannel 258

Omnichannel eCommerce POS Operations 258

Retail TouchPoints

AUGUST 10, 2022

And with integrated network cards , managers can benefit from enhanced connectivity and improved cybersecurity while integrating with disaster avoidance software and other connected devices. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

Small Business Retail 264

Small Business Retail Retail Telecommunications Events 264

Retail TouchPoints

AUGUST 1, 2023

The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it. The voice of the customer – data coming directly from shoppers – is vital for making accurate forecasting and buying decisions.

Retail 240

Retail Shipping Costs eCommerce Consumer 240

lateshipment

NOVEMBER 26, 2023

The Power of Post-Purchase CX Post-purchase issues tend to drive customers away. On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

OCTOBER 25, 2023

Not only is it tougher to provide stellar customer service when associates are responsible for multiple tasks, but fewer workers overall means the employee experience (EX) also suffers. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker. That’s why retailers focusing on EX are building mobile apps.

Multi-channel 315

Multi-channel Customer Experience Mobile Improvements 315

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. Let’s explore how you can implement these advancements and see tangible gains in your daily operations. Implementing AI into your inventory system means smarter purchasing decisions and improved turnover rates.

Retail 98

Retail Point of Sale Operations Technology 98

365 Retail

MAY 15, 2024

In this final installment of our three-part series, where we: Part one: Unpacked how to unlock the power of first-party data Part two: Answered your most burning first-party data questions Matthew Biboud Lubeck, VP of Amperity EMEA We now deep dive into the dos and don’ts of first-party data.

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Retail TouchPoints

JANUARY 25, 2023

Material breaches, those compromising many records or having a significant impact on business operations, are even up 24.5%, with retailers experiencing the largest number across any industry. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0, While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 329

Merchant Services Payment Services Mobile Payments Customer Data 329

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. When it comes to sharing customer data, for example, banks are heavily regulated whereas non-bank digital wallet providers like Apple Pay are not.

Merchant Services 219

Merchant Services Payment Services Payments Banking 219

RetailMinded

JUNE 16, 2021

Below are some tips to help improve your retail sales forecasting. Financial analysts study data to find great opportunities for investments and business decisions. They perform financial forecasting, operational metrics tracking, and reporting. Drive retail sales process improvements by creating reports, tools, and dashboards.

Improvements 52

Improvements Retail Technology Marketing 52

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98