Retail TouchPoints

FEBRUARY 9, 2023

Instead, the company is drawing on the expertise of representatives from almost every part of the business — store operations, customer service, category management, digital and IT and the product team — and diving into the “mind state” of their customers. “It’s

Customer Data 175

Customer Data Customer Omnichannel Electronics 175

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets.

Operations 59

Operations Management Retail Customer Retention 59

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Liveintent

APRIL 5, 2022

You simply want to use your first-party data to quickly and easily market to your customers without fear of losing data as a result of being passed around from platform to platform. Enter Audience Manager. Audience Manager can securely onboard raw email addresses with match rates of 60-70%. Custom Audiences.

Management 62

Management Operations Improvements Events 62

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets.

Operations 40

Operations Management Retail Customer Retention 40

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 314

Retail Customer Experience Technology Customer Data 314

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 218

B2B eCommerce BigCommerce Omnichannel 218

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. There’s the AI-powered Customer Data Platform provider Pairzon , AI imaging provider Claid.ai ; and AI-powered inventory optimization from syrup.

Presentation 232

Presentation Customer Data Channel Operations 232

Retail TouchPoints

MARCH 8, 2021

This comes down to leadership training for store managers and not undervaluing those frontline staff, which is often a problem in the retail sector.

Customer Data 257

Customer Data Customer White Paper Technology 257

Groove

DECEMBER 18, 2023

It helps developers complete the journey from concept to live application, eliminating server management and infrastructure complexities. This flexibility is coupled with robust security measures to make sure that custom apps run safely and reliably. One of the critical issues was handling order returns.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. With point of sale data collection, you can: Sort customers by brand preference, spend level, purchase category, etc.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 264

Merchant Services Supplies Retail Customer Data 264

Retail TouchPoints

APRIL 1, 2024

Instead of adding to your team, translation technology empowers your existing staff to serve shoppers in any language, streamlining operations and expanding reach. Ensuring private customer data is kept private is not just a best practice — in some places, it is the law.

Retail 282

Retail Customer Experience Customer Retention Technology 282

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

Small Business Retail 260

Small Business Retail Retail Telecommunications Events 260

365 Retail

MAY 8, 2024

Frasers Group is embarking on a transformative journey to overhaul its digital landscape, focusing on enhancing operational efficiency and the ecommerce experience for customers. The advanced platform will streamline operations such as inventory allocation, stock management, and product tracking.

Customer Experience 62

Customer Experience Customer Arts Customer Data 62

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Retail TouchPoints

JANUARY 25, 2023

With the increase in these forms of payments, retailers are responsible for protecting their customers’ critical data from threat actors lurking around every corner, ready to siphon sensitive personal information. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0, While PCI DSS 4.0

Merchant Services 326

Merchant Services Payment Services Mobile Payments Customer Data 326

Retail TouchPoints

MAY 3, 2023

In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future.

POS 226

POS Customer Experience Customer Technology 226

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. We began the journey by getting our heads around the data.”.

Omnichannel 256

Omnichannel eCommerce POS Operations 256

Retail TouchPoints

FEBRUARY 26, 2024

A Company’s Obligation to Securing its Own Systems On top of data privacy, companies must demonstrate a commitment to maintaining multiple layers of security to protect their customers’ data from threat actors. For many companies, it is not a matter of “if” there is a data breach, but when.

Improvements 297

Improvements Payment Services Consumer Banking 297

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We estimate that the app brought associates from spending 60% of their time on mundane tasks and 40% on customer service to 40% on tasks and 60% on customer service today.

Food and Beverages 267

Food and Beverages BigCommerce Home Furnishings PayPal 267

Retail TouchPoints

JULY 13, 2023

Today’s world has shown us how geopolitical issues, outbreaks of conflict, terrorism and large-scale organized crime (including cybercrime) are becoming increasingly entwined with fraud, compliance and risk management.

Merchant Services 216

Merchant Services Payment Services Payments Banking 216

Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support. Operations. Start Realizing the Benefits of AI.

Customer Loyalty 316

Customer Loyalty Operations Improvements Customer Experience 316

Retail TouchPoints

OCTOBER 18, 2023

Here are five ways data analytics can assist in the fight against returns fraud: Pattern recognition and anomaly detection: Data analytics can analyze vast amounts of transaction, inventory and customer data to establish normal shopping patterns and behaviors.

Payment Services 232

Payment Services Shipping Costs Payments Shipping 232

Pivotree Blog

SEPTEMBER 28, 2023

Hosted by Stibo Systems , experts in Master Data Management, the webinar will include MDM experts, including: Simon Tuson, Product Manager, Innovation in MDM, Stibo Systems and Richard Mackay , Solution Architect, Pivotree. About Stibo Stibo Systems is the global leader in multi domain Master Data Management (MDM) solutions.

Management 52

Management Webinar Multi-channel Supplies 52

Korona

OCTOBER 7, 2022

Liquor store inventory management is one of the most daunting challenges for any liquor store owner or manager. And while there are many benefits to owning a liquor store, inventory management can be particularly onerous for the uninitiated. Challenges of liquor store inventory management. Table of Contents.

Management 52

Management Payment Services POS Point of Sale 52

FastSpring

APRIL 23, 2024

The subscription management system doesn’t support multi-product transactions. FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Fraud and risk management.

Payment Services 114

Payment Services Merchant Services Payments Subscription 114

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. However, this isn’t enough even if the company is operating in a local market only.

Telecommunications 229

Telecommunications eCommerce Platforms Games eCommerce 229

ESW

SEPTEMBER 3, 2018

This series will dive into all of these considerations for brands currently operating internationally as well as those looking to do so in the near future. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? The popularity of cross-border eCommerce is on the rise.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 196

eCommerce Order Fulfillment Fulfillment Multi-channel 196

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

RTP blog

DECEMBER 23, 2019

And unlike on-premise large infrastructure systems, CCaaS solutions can operate without the need for large continual investments. It gives retailers the ability to make operational adjustments in real time, ensuring that customers are not being left on hold but instead receiving the support they need.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

GetElastic

MARCH 12, 2019

After all, AI can quickly analyze extensive amounts of customer data to identify emerging fraud patterns. This can tremendously cut down operating costs, and it enables organizations to focus their analysts’ attention only on those specific orders that require further investigation. AI-Based Shortcomings .

Management 139

Management Shipping Costs eCommerce Merchant Services 139

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Collaboration Keeps Operations Running Smoothly.

Fulfillment 285

Fulfillment Customer Experience Improvements Operations 285