Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 229

Payment Services Retail POS Operations 229

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 221

Merchant Services eCommerce Channel Mobile 221

Groove

APRIL 16, 2024

Speaking of features that are ready to go right out of the box, Magento offers a long list of advanced tools and features that includes things like sophisticated project management tools, insightful analytics and reporting features, marketing and promotion tools, and a wide range of third-party extensions, apps, and integrations.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

MAY 30, 2024

Grether and Anderson will both report to Diego Scotti, EVP and General Manager of the PayPal Consumer Group, Global Marketing and Communications. The advertising business also will include PayPal’s existing Advanced Offers platform, which uses AI to leverage customer data for better advertising results.

PayPal 229

PayPal Merchant Services Payment Services Consumer 229

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 205

B2B eCommerce BigCommerce Omnichannel 205

Groove

NOVEMBER 17, 2020

How Klaviyo Helps Build Customer Relationships. Klaviyo has over 100 native integrations to help eCommerce businesses take advantage of important customer data, such as email, phone number, first and last order dates and more. Data Science & Reporting. Communicating With Customers Using Klaviyo.

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. Her background includes extensive data analysis and storytelling, and her main focus is giving retailers a competitive edge by identifying new opportunities based on data-driven evidence.

Webinar 197

Webinar Consumer Marketing Consumer Goods 197

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. The right integrations with key data sets. Daily reporting on just the actionable changes in your data.

Retail 278

Retail Customer Data Customer Experience Social Media 278

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Marketing 210

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. Upsellit’s reporting suite offers brands the capability to monitor campaign performance and make informed decisions in real-time.

Marketing 131

Marketing Gifts Recommendation Clothing 131

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Webinar 238

Webinar Consumer Payments Marketing 238

Retail TouchPoints

AUGUST 16, 2022

Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well. Personalization is only as good as the data the merchants can collect.

eCommerce 219

eCommerce Consumer Merchant Services Recommendation 219

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0, While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 317

Merchant Services Payment Services Mobile Payments Customer Data 317

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 105

POS Payment Services Payments Omnichannel 105

Ecommerce Platforms

SEPTEMBER 1, 2022

You can link your accounting and bookkeeping software to your website, and keep your reports directly updated from Shopify. Users can invite their accountant to access Freshbooks alongside them, and discover the benefits of double-entry accounting reports. The question is: Which are the best accounting apps for Shopify users?

Shopify 192

Shopify Payment Services Banking Books 192

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

Omnichannel 261

Omnichannel Social Media Mobile Fashion 261

RTP blog

DECEMBER 23, 2019

For retailers, this has meant investing in cloud-based technologies and finding new ways to connect with their customers and expand their digital footprint. Today, according to Salesforce’s 2019 State of Service report, 80% of customers now consider their experience with a company to be as important as its products.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Kissmetrics

JANUARY 6, 2021

No small business wants to spend resources migrating their customer data while they’re trying to grow. A marketing team that wants to get thousands of emails out to interested customers can query the CRM based on relevant criteria (for example, customers who subscribed in the last 90 days) and their list is ready to go.

Payment Services 313

Payment Services B2B Information Management 313

Retail TouchPoints

MARCH 8, 2021

We expect more retailers will implement a Domain-based Message Authentication, Reporting, and Conformance (DMARC) policy in 2021 in order to gain greater control over who sends emails on behalf of their domains and subdomains. Increased efforts to protect — and better manage — customer data. Authenticate your email.

Customer Data 146

Customer Data Travel Mobile Banking 146

Retail TouchPoints

AUGUST 1, 2023

Marketing and CX teams need to use customer data, store-level data and even digital engagement data to determine which brands, products, deals and user-generated content to deliver to these devices to make an impact. You’re great with the customer, or you love doing stock, but usually it’s not the same person.”

Improvements 213

Improvements Management Information Download 213

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. As we all know, in marketing, the main goal is to know the customer. “By

POS 212

POS Customer Experience Customer Technology 212

Retail TouchPoints

JUNE 11, 2021

This includes: Mobile apps and wallets : Touchless technology such as Google Pay, Samsung Pay, peer-to-peer payments like Venmo and financial institution digital payments like Zelle demonstrate mobile pay’s popularity. In fact, Digital Commerce 360 reports that ecommerce sales hit $791.70 billion in 2020, up 32.4%

Payment Services 172

Payment Services Payments Retail Sporting Goods 172

iVend

OCTOBER 10, 2023

In-store engagement – providing associates with Mobile retail POS to provide customers with in-aisle, personalised service, recommendations and upselling, enhances their experience and your holiday season sales. Yes, there is a well-recognised and proven link investment in store technology and staff morale and motivation.

Technology 105

Technology POS Retail Gifts 105

Kissmetrics

AUGUST 24, 2017

You definitely knew that… cue engineers and marketers nodding their head slowly … Customer Data Management with Segment. Customer data management platforms are the right way to go for leveraging customer event data across your company. From there, it can disperse the data however needed.

Customer Data 248

Customer Data Events Travel Management 248

Kissmetrics

DECEMBER 11, 2020

Make sure you pick something with the capabilities you need to design each customer’s entire journey. They have to be appealing from the subject line to the CTA, and every element must be optimized for web and mobile. Effective email campaigns are based on putting things in front of customers that they actually want.

Multi-channel 304

Multi-channel Webinar Customer Data Marketing 304

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. Invest in First-Party Data. Marketing budgets are 9.5%

Omnichannel 244

Omnichannel Marketing Social Media Channel 244

Omnisend

MAY 18, 2023

We’ll cover the following aspects: Campaign creation Marketing automation List building and form capture Segmentation Analytics and reporting Pricing Customer support Once you’re done reading this article, you should be able to make an informed decision about which tool would work best for your brand. Let’s dive in!

Shipping Costs 88

Shipping Costs Live Chat Demo Recommendation 88

Ecommerce Platforms

FEBRUARY 15, 2023

You tell Bright Data what kind of data you want (e.g., You can then arrange these insights into custom data sets. I.e., you can focus on data most relevant to your needs. To better illustrate how Bright Data’s datasets could help you, let’s say you’re trying to learn more about customers using your website.

Social Media 183

Social Media Mobile Management Information 183

Algopix

JULY 16, 2023

Integration with eCommerce Platforms Seamless integration with popular eCommerce platforms, such as Shopify, WooCommerce, or Magento, is essential for synchronizing customer data, tracking purchase behavior, and delivering personalized email campaigns based on real-time data.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. There are even built-in tools for sales, employee experience, and in-depth reporting.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. There are even built-in tools for sales, employee experience, and in-depth reporting. Go to the top.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Kissmetrics

NOVEMBER 29, 2020

Intelligent call routing : Uses automation, AI, or interactive voice response to route customers to the most appropriate agent. Mobile device routing : Allows calls to be routed to mobile devices. Virtual hold : Gives customers the option to receive a call back when an agent is ready, instead of waiting on the phone.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

Sailthru

MAY 8, 2018

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs to learn more about how multichannel marketing hubs can help your organization unify customer data across channels, enhance personalization and decisioning with AI, and integrate customer journey analytics.

Multichannel 101

Multichannel Marketing Document Mobile 101

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. In fact, nine out of 10 shoppers say they will abandon a retailer’s website if it is too slow (Optimize Digital report ).

Shipping Costs 218

Shipping Costs Retail Omnichannel Supplies 218

Omnisend

NOVEMBER 20, 2023

Visit Wix Website builder: ★★★★★ Product management: ★★★★☆ Payment processing: ★★★★★ Analytics and reporting: ★★★★☆ App market: ★★★★★ Security: ★★★★★ Wix eCommerce pros and cons Wix eCommerce has various features that are beneficial to merchants. It provides insights into purchasing patterns with detailed analytics and reports.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Groove

MAY 3, 2018

helps brands create programs that reward customers for leaving a review, placing an order, sharing on social and more. With a mobile-first UI, custom tier names and VIP program capabilities, Smile.io The tool allows you to A/B test, run separate mobile promotions and incorporate video and custom-designed graphics with ease.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285