Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

Specialty Retailers 218

Specialty Retailers Other Apparel Department Stores 218

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

To help you navigate this bustling season successfully, we’ve compiled a comprehensive Back to School Retail Guide packed with expert tips, marketing ideas, the latest trends, and insightful predictions. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season?

Retail 67

Retail Social Media Consumer Electronics Payments 67

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

With strategic planning and a keen understanding of retail sales seasonality trends, retailers can leverage the energy of springtime to attract customers and boost sales. Showcase items that are in high demand during springtime, such as gardening supplies, outdoor furniture, spring fashion trends, seasonal foods, and wellness products.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Retail TouchPoints

MAY 3, 2023

Businesses that strive to connect with customers share similar pain points. In the case of Lawson, operating a chain of franchise convenience stores with more than 15,000 retail stores in Japan, the company was facing increased complexities in its modernization. As we all know, in marketing, the main goal is to know the customer. “By

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. An agile infrastructure captures and ingests this clickstream/real-time data.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

This is the time for retailers to look at where they stand and decide how to optimize all of these changes to be in the best position possible to retain customers and be ready to pivot to more digital and customer-friendly experiences. You can use it to personalize the omnichannel customer experience accurately.

Payment Services 82

Payment Services Small Business Retail Marketing Retail 82

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. We will also include personalized dynamic messaging in our communications to members about their upcoming program renewals.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Loyalty Program Yields Rich Customer Data. “We It involves a lot of work tracking food trends in the U.S. That goes back to being guest-centric,” said Gomez.

Food and Beverages 276

Food and Beverages Omnichannel Fulfillment Retail 276

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

FEBRUARY 17, 2023

And then how do I build a media plan that’s well thought out and strategic that follows where our customer is spending their time online?’” Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. Enablement is so important.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

FEBRUARY 23, 2022

Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

APRIL 20, 2022

But with quick converts, brands can buy out smaller, struggling dispensaries that are already fully compliant and operating, and do two-week conversions to reopen these stores. As cannabis brands like Cookies and Dr. Greenthumb’s try to up their “retail cred,” they are focusing on omnichannel storytelling and high-touch service.

Retail 354

Retail Social Media Technology Events 354

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? It instead reimagines business through an omnichannel-first lens. That trend isn’t going away.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Algopix

JULY 13, 2023

Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency. Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

APRIL 13, 2021

5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience. use digital wallets, according to data from PayPal. use credit cards, 66.3%

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

365 Retail

FEBRUARY 23, 2022

The evolution driving Ecommerce Growth & Omnichannel. Theatre A, sponsored by Schnieder Electric, will play host to the Ecommerce Growth and Omnichannel track, which welcomes leaders from the Watch Shop, Marks & Spencer, Tool Station, Oliver Bonas and Heal’s. A new dawn for Payments & Checkout .

Technology 52

Technology Payment Services Retail Events 52

365 Retail

JANUARY 11, 2024

In the world of retail, showrooms often operate behind closed doors, serving as a space for product showcases for third-party retailers and staff training, largely unseen by customers. It’s about making showrooms work harder as multifunctional spaces tailored to meet a brand’s omnichannel retail strategy.

eCommerce 65

eCommerce Events Omnichannel Channel 65

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

AUGUST 14, 2020

What we know from our history of reporting on trends is that whenever there is a new surge in digital, there’s always a new digital baseline,” said Schwartz. If you want to be a high performer, it is important to figure out what your customer data management looks like and how you can be empathetic to your customers.

Webinar 289

Webinar Consumer Payments Marketing 289

365 Retail

JULY 19, 2022

The growth of omnichannel shopping is causing the retail landscape to evolve, and there’s no one-size-fits-all solution. To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Similarly, much of DTC-based retail is trend-driven. Highly publicised. for years to come.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

Ecommerce Platforms

JANUARY 27, 2023

This stat speaks for itself: As many as 41% of customers prefer live chat over phone or email support. In fact, The Generation Z communication Trends report shows that the average first response time for live chats in 2022 was below 40 seconds! Mobile Friendliness Customers are increasingly interacting with businesses on their mobiles.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

SEPTEMBER 28, 2021

Soon after, Apple announced big changes to its operating systems to put privacy front and center. To effectively respond, organizations are focusing on collecting zero- and first-party data that they can use to bolster their omnichannel personalization strategies, according to Vivek Sharma, Co-Founder and CEO of Movable Ink.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Retail TouchPoints

JULY 28, 2021

Collins noted that she will continue to partner with top hotel brands, including Kimpton Hotels, as well as private travel operators and real estate developers, to host more Brand Closet Showroom Socials in emerging market cities on the East and West Coasts of the U.S. . A Viable Alternative to Pop-Ups?

Retail 264

Retail Travel Customer Data Marketing 264

Retail TouchPoints

MAY 5, 2021

Let’s explore five key UCC trends and how retailers can leverage them to not just survive but to thrive as we move into the post-pandemic retail environment. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

Multi-channel 260

Multi-channel Retail Technology Sporting Goods 260

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. Analytics and Reporting Data-driven decision-making is essential for eCommerce success.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. This makes their products ideal for gift-giving.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282