Retail TouchPoints

JANUARY 5, 2024

As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024. Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data.

Recommendation 299

Recommendation Consumer Information Customer 299

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As The Walmart Responsible AI Pledge is about more than just AI,” said O’Connor.

Technology 248

Technology Supplies Customer Data Blog 248

Retail TouchPoints

JULY 28, 2022

Other technology providers offer solutions that design some or all of a virtual try?on Virtual try-on technology introduces important privacy obligations. In particular, where virtual try-ons collect data about consumers’ hands or faces, state biometric laws may come into play. Keep customer data safe.

Retail 258

Retail Customer Data Information Consumer 258

Forrester eCommerce

JUNE 22, 2023

Marketers want to capture as much zero- and first-party data as possible, whether that’s email addresses, marketing opt-ins and other consent, or more granular data about who a customer is and what they’re interested in.

Customer Data 195

Customer Data Customer Marketing Consumer 195

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 243

B2B eCommerce BigCommerce Omnichannel 243

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 62

Customer Data Customer Multi-channel Events 62

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in any way, the CCPA may impact your business. Say no to the sale of personal data. Access their personal data.

eCommerce 88

eCommerce Customer Data Information Consumer 88

Retail TouchPoints

SEPTEMBER 29, 2023

Generative AI technology is progressing at breakneck speed and is predicted to change numerous aspects of our daily lives. Giving full visibility into the lifecycle of data from collection, processing and utilization of that data by their AI systems or tools goes a long way in establishing a shared sense of intent and purpose.

Customer Data 249

Customer Data Operations Technology Games 249

RetailDive

AUGUST 17, 2021

Senators Amy Klobuchar, Bill Cassidy and Jon Ossoff questioned the security of customer data and noted the technology raises additional anti-competitive concerns.

Customer Data 117

Customer Data Technology Customer 117

Retail TouchPoints

APRIL 4, 2024

“Retail media did in five years what took Google 14 years, but at 14 years in — when Google reached this level of investment — the Google platform was really good,” said Jeffrey Bustos, VP of Measurement Addressability Data at the Interactive Advertising Bureau (IAB) in an interview with Retail TouchPoints.

Retail 269

Retail X-cart Banking Definition 269

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 188

eCommerce Retail Technology Customer Data 188

Retail TouchPoints

SEPTEMBER 10, 2021

Clarus Commerce has acquired digital engagement solution provider PrizeLogic in a deal that aims to combine both companies’ core competencies and proprietary technologies. The companies seek to leverage their loyalty, rebate and promotion solutions to help retailers drive engagement.

Gifts 233

Gifts Customer Data Technology Consumer 233

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 235

Consumer Payment Services Food and Beverages Supplies 235

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

365 Retail

MAY 15, 2024

Turning first-party data into useful insights is challenging. But with more pressure than ever to hit revenue goals, European retailers must find smarter ways to acquire new customers. They also need to simultaneously navigate the privacy revolution, adding an additional layer of complexity.

Retail 57

Retail Customer Data Social Media Management 57

365 Retail

MAY 10, 2024

In part two of this three-part series, I answer the five top questions every European retailer has about unlocking the power of first-party data in a way that drives actionable insights and enhances their marketing strategies. From balancing personalisation and privacy to data gaps and more, no stone was left unturned.

White Paper 103

White Paper Retail Information Customer Data 103

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Immersive Shopping Experiences: In 2024, retailers are focusing on creating immersive and interactive shopping experiences for customers.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

ESW

NOVEMBER 12, 2018

Privacy policies have never been a hot topic. However, recent changes brought about by GDPR in May led to a flood of privacy policy update emails to customers. In turn, the idea of a privacy policy took on a meme level of notoriety, invoking eye rolls and no shortage of jokes. These changes did not come out of nowhere.

Customer 87

Customer Consumer Information Other 87

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. Instead, build practices to stay close to customer insights. It has to be cross-channel.

Multi-channel 235

Multi-channel Retail Customer Experience Customer Data 235

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters.

Small Business Retail 285

Small Business Retail Retail Telecommunications Events 285

Retail TouchPoints

JUNE 29, 2022

Advancements in security technology have helped retail businesses across the world better protect their physical property, valuable products, data and information, and their employees. Use a video management system: Video analytics software gives you valuable data and insights into your footage.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Forrester eCommerce

JANUARY 17, 2020

Google’s recent announcement that it will deprecate third-party cookies in the next two years and turn to its privacy sandbox for alternative solutions has only added to the advertising ecosystem’s uncertainty. But what does it really mean for marketers, publishers, technology companies, and data providers?

Technology 210

Technology Marketing Customer Data Management 210

Ecommerce Platforms

APRIL 7, 2022

As technology evolves, so does the power of digital surveillance. A website that isn’t using ethical website analytics will collect data on where you are, how you use the site, and how often. If the website uses Google Analytics, for example, that data will then be sold to other businesses. Customer Opinion. Compliance?

Payment Services 211

Payment Services Small Business Retail Recommendation Customer 211

365 Retail

MARCH 8, 2024

Today’s customer data platforms (CDPs) typically outsource or minimise the work that is required for retailers to clean and organise customer data. This leads to poor data quality, made worse by the inherent nature of messy online and offline customer data.

Retail 52

Retail Customer Data Demo Events 52

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Customers should be able to transition effortlessly from one channel to another without losing any information or encountering friction.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

365 Retail

OCTOBER 4, 2023

In today’s privacy-focused era, customers’ increasing concerns and the impending demise of third-party cookies are sending shockwaves through the advertising industry across the UK and EMEA region. Putting DMPs to bed is more than a trend; it’s a necessary response to the region’s evolving data and consent-first landscape.

Retail 62

Retail Customer Data Channel Improvements 62

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. In an era where time is of the essence, and consumer expectations are higher than ever, real-time alerts serve as a vital tool for enhancing customer experience and operational efficiency.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 262

Retail Technology Customer Experience Consumer 262

Sailthru

MAY 19, 2023

We need to anticipate how customers will respond to our marketing efforts and how their preferences will evolve over the customer lifecycle. But the tactics and technology have. I require industry-standard technology that keeps my team ahead of the curve — and it must scale with not only my team, but our company.

Customer Data 78

Customer Data Technology Demo Channel 78

RetailMinded

MAY 17, 2024

Managed IT support (MIT) involves external managed service providers (MSPs) handling a company’s technology needs, including network operations, data backups, cybersecurity, and maintaining software and hardware. These solutions ensure that a company’s technology infrastructure supports their goals.

Management 52

Management Retail Operations Customer Experience 52

Liveintent

JUNE 6, 2023

An identity graph helps advertisers create a unified view of their customers and prospects by linking numerous identifiers to known and unknown profiles while maintaining privacy compliance. These identifiers can be first and third-party cookies, device identifiers, home IP addresses, emails, and customer IDs.

Customer 62

Customer Customer Data Recommendation Channel 62

Retail TouchPoints

DECEMBER 27, 2021

Much of what is currently happening in the marketing landscape is seen by many as a necessary course correction after years of over-reliance on third-party customer data , which was often gathered without concern for consumer privacy or, in some cases, quality. “We And we have the ability to actually execute on it.”.

Marketing 278

Marketing Consumer Download Games 278

Retail TouchPoints

AUGUST 11, 2021

Employees are an organization’s first line of defense to protect customer data. Retailers should proactively teach all employees about proper data handling and secure storage practices. Leverage technology. Often companies fall out of compliance due to heavy reliance on manual processes and tasks being executed by people.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

MARCH 8, 2021

Increased efforts to protect — and better manage — customer data. s new and forthcoming privacy legislation will have similar effects. These laws also will force marketers to improve how they protect and manage customer data. Guy Hanson is VP Customer Engagement, Validity .

Customer Data 152

Customer Data Travel Banking Mobile 152

GetElastic

FEBRUARY 17, 2022

Over the past three years, you've no doubt had one of the experiences: heard about changes in privacy laws, seen a GDPR compliance pop-up (the 'accept all cookies' buttons that marketers hope you click), or maybe even tapped the "ask app not to track" on your iPhone. What's all the fuss about? Third-party cookies are due to be phased out.

eCommerce 146

eCommerce Blog Subscription Customer 146

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. Consumers understand the value of their data and need assurance that companies are protecting it.

Mobile 311

Mobile Payment Services Payments Retail 311