Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 243

Mobile eCommerce Accessories Apparel 243

BigCommerce

APRIL 3, 2018

By the time you read this, everything we’ve learned about mobile SEO could be wrong. This is because the existing paradigm is based on a desktop-first world, and Google is about to catapult us into a mobile-first world with a major update on how they crawl, render and rank the web. Google’s Mobile-First Index.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. And the storefront will keep getting more refined and personalized based on traffic and purchase data, dynamically changing in real time.

Retail 262

Retail Mobile Consumer Operations 262

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Apparel 282

Apparel Accessories Mobile Recommendation 282

Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. The new app will display information relevant to each customer, including shopping recommendations based on past activity and the ability to designate a favorite Kum & Go location.

Mobile 193

Mobile Banking Recommendation Operations 193

Retail TouchPoints

OCTOBER 19, 2020

The method has been a focal point of retailers for many years but it yields a more generalized customer experience, resulting in missed customer engagement opportunities. By adding artificial intelligence (AI) and machine learning (ML), you can diversify your customer experience through 1:1 personalization.

Customer Experience 163

Customer Experience Customer Events Recommendation 163

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development.

Consumer 253

Consumer Customer Experience eCommerce Technology 253

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Point of Sale 217

Point of Sale Customer Experience Payment Services Magazine 217

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations.

Mobile 313

Mobile Customer Data Recommendation Fashion 313

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 85

Customer Experience Customer Retail Technology 85

Retail TouchPoints

APRIL 6, 2022

Now that restrictions are being lifted and people are excited to visit stores again, shopping center owners and operators have an opportunity to simultaneously transform the shopper experience and maximize revenue. Data-driven insights are the key. Leveraging Data for Stronger Lease Negotiations. Smart Tech is Smart Business.

Omnichannel 261

Omnichannel Events Operations Technology 261

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 271

Marketing Consumer Information Customer Retention 271

Retail TouchPoints

SEPTEMBER 3, 2021

The site’s huge selection is clearly an advantage, but it does present a challenge when it comes to the customer experience. In 2018, GlassesUSA.com partnered with experience optimization platform Dynamic Yield to simplify the product discovery process with dynamic recommendations.

Recommendation 207

Recommendation Shipping Costs eCommerce Customer 207

Retail TouchPoints

APRIL 9, 2024

As early as late summer, Best Buy customers in the U.S. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line.

Customer 261

Customer Subscription Customer Experience Technology 261

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

APRIL 23, 2019

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Retail TouchPoints

FEBRUARY 29, 2024

These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences.

Point of Sale 212

Point of Sale POS Payment Services Merchant Services 212

Retail TouchPoints

NOVEMBER 6, 2023

The balancing act between these two channels demands a targeted omnichannel strategy that blends digital and in-person experiences into a single, seamless customer journey. And with generative AI advancing very quickly, the divide between digital commerce and the in-store shopping experience could grow even more invisible over time.

Omnichannel 290

Omnichannel Social Media Channel Mobile 290

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. Or, at the very least, he would expect to see ‘red checked shirts’ showcased in the ‘Recommended for you’ section on his landing page. Features of Real-Time CDP.

Multi-channel 213

Multi-channel POS Customer Data Mobile 213

Groove

DECEMBER 9, 2020

With 100+ native integrations , Klaviyo helps eCommerce businesses integrate more data to improve their marketing strategies. Since there's no limit on how much data can be integrated between an eCommerce store and Klaviyo, companies don't need to pre-define their data schema before using the marketing tool.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Retail TouchPoints

JANUARY 11, 2024

.” The Victoria’s Secret website now drives more than 500 million annual visits, so a key priority for the company is to leverage new technologies to create personalized customer experiences at scale. ’s digital platform. This effort will build on VS&Co.’s in a statement. “We’re

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

JUNE 13, 2023

Most importantly, they are supporting the business as it aims to evolve to a “more unified and data-driven approach to retail.” With the exponential growth in data generation and availability, the task of harnessing it effectively is paramount. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 222

Supplies Customer Experience Technology Omnichannel 222

Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 194

Toys Fashion Customer Experience Channel 194

Retail TouchPoints

JULY 16, 2021

A significant investment for 1822 Denim is 3DLOOK, an AI-first, mobile body measuring and fit solution. The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts.

Technology 264

Technology Apparel Mobile Customer Experience 264

BigCommerce

SEPTEMBER 4, 2018

So, how does an online store prepare for the barrage of traffic, the increase in advertising costs, and the technology industry updates playing out in full view of everyone (think Facebook’s data updates, Google’s mobile update and Amazon’s new ad marketplace)? Optimize for Mobile: The Fastest Growing in Holiday Sales.

Mobile 282

Mobile Shipping Costs eCommerce Gifts 282

UpSellIt

MARCH 13, 2024

By analyzing past sales patterns, website traffic, and customer behavior, brands can identify recurring seasonal trends and anticipate upcoming shifts in consumer preferences. While historical data provides valuable insights, brands must also stay ahead of the curve by predicting upcoming seasonal trends. Looking for more spring ideas?

Marketing 131

Marketing Gifts Recommendation Clothing 131

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Both can increase sales and conversion by enhancing the shopping experience.

Customer Experience 146

Customer Experience Customer Technology Games 146

iVend

MAY 8, 2024

Here’s some of the key ways that an integrated POS systems for wine and liquor can underpin growth strategies for wine and liquor stores: POS – integrated POS software for wine and liquor stores helps with efficiency at the checkout, enhancing the customer experience and streamlining operations in wine and liquor stores.

POS 81

POS Payment Services Point of Sale Mobile 81

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

eCommerce 247

eCommerce Omnichannel Comparison Shopping Recommendation 247

BigCommerce

JANUARY 23, 2018

The biggest 2 of which are issuing the RFP and transferring the data. I’ll give you an RFP template you can print out and use right now –– and introduce you to the free services teams that will migrate your data for you. Finally, I’ll debunk the most common data migration myths out there. Upward mobility requires change.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Sailthru

SEPTEMBER 3, 2019

Mobile marketing is an important aspect of every marketing plan (or at least it should be.) Geolocation uses mobile devices built in GPS to accurately show where the device, and the user of the device, are located. This data is accessed through apps that the user grants permission to use their location data.

Mobile 98

Mobile Marketing Shopping Carts Presentation 98

Sailthru

APRIL 27, 2020

Savvy brands are working triggers into their mobile messages, such as push notifications, and SMS and in-app messages. Here are six strategies for brands looking to add triggers to their mobile messages, with inspiration from seven brands that are excelling at it. H&M sends push notifications to check in on customers post-purchase.

Mobile 97

Mobile Shopping Carts Download Recommendation 97

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. This data can be instrumental in making informed decisions to drive your sales and enhance your brand reputation. This is where Wiser’s Retail Intelligence can play a pivotal role.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Wiser

MAY 28, 2024

Here’s how to optimize it with a deeper focus: Data Utilization: Successful brands analyze data to understand how their products stack up against competitors within the same category. This includes tracking SKU-level sales data, customer feedback, and market trends.

Marketing 78

Marketing eCommerce Platforms eCommerce SEO 78