Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. Boscov’s BOPIS Program.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 157

Specialty Retailers Other Apparel Department Stores 157

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 187

Gifts Department Stores Shipping Events 187

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

Department Stores 259

Department Stores Jewelry Fulfillment Arts 259

Retail TouchPoints

JUNE 23, 2022

. “ Separation of the two enterprises will provide the best opportunity to successfully revitalize the traditional department store business while exploiting the growth opportunities at the SFA-related businesses.”. This strategy could hold water. The crux is to get to a digital-first mindset.

eCommerce 254

eCommerce Omnichannel Channel Department Stores 254

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 268

Department Stores Mobile eCommerce Customer 268

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 234

Shipping Costs Payment Services Merchant Services Payments 234

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 211

Clothing Payment Services Apparel Department Stores 211

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. This allows us to embrace operational complexity while optimizing operational performance and improving omnichannel customer experiences.”

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

NOVEMBER 23, 2020

Some of the key takeaways from the Q3 results include: Big box retailers such as Walmart and Target continued showcasing their omnichannel dominance with strong results, proving that their years of investment in leading-edge fulfillment strategies have paid off; Other retailers with strong omnichannel offerings in attractive categories, like Lowe’s.

Omnichannel 189

Omnichannel Department Stores eCommerce Fulfillment 189

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 200

Department Stores Article Shipping Other 200

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

Omnichannel 258

Omnichannel Technology Channel Department Stores 258

Retail TouchPoints

APRIL 6, 2022

Customer experience has the largest influence over retail success, both online and in-person,” said George Fanous, Principal at SBLM Architects in an interview with Retail TouchPoints. These traditional retail anchors are being replaced in order to enhance and personalize the shopping experiences.

eCommerce 290

eCommerce Arts Department Stores Shipping Costs 290

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Tracking customer feedback, for both your own and competitor’s products, is crucial to understanding market sentiments.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Pre-pandemic, supply chains weren’t a hot topic.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

ESW

JUNE 27, 2023

Here are five things clothing brands with consumer DTC ecommerce channels should know about the circular economy, including how it can increase brand loyalty, improve the customer experience and reduce the environmental impact. beating out DTC, value chains, fast fashion, department stores and more.

Apparel 78

Apparel Payment Services Clothing Fashion 78

Retail TouchPoints

SEPTEMBER 21, 2020

The collaboration includes an exclusive collection of Nordstrom Made “VOTE” apparel, and the department store will donate a portion of the proceeds from the merchandise sales to the two organizations. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 253

Sporting Goods Retail Department Stores Arts 253

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach.

Omnichannel 282

Omnichannel Department Stores Consumer Banking 282

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

RetailMinded

DECEMBER 26, 2023

In the 17 th , 18 th , and 19 th centuries, shops with decorative interiors and galleries became the norm; department stores popped up in the more urban centers. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products.

eCommerce 64

eCommerce Retail Department Stores Technology 64

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Electronics 226

Electronics Apparel Retail Supplies 226

Pivotree Blog

JUNE 8, 2022

based luxury department store Nordstrom , online sales dipped a whopping 11 per cent when its website response time slowed by just half a second. For this reason it’s more important than ever to monitor customer experience in real time. Pivotree acts quickly when your customers are experiencing site issues.

eCommerce 52

eCommerce Department Stores B2C Supplies 52

Retail TouchPoints

JULY 27, 2021

Rising ecommerce sales and the power of social networks empowered customers to discover new, cutting-edge brands, which meant many (especially millennials and Gen Z) spent less time in the beloved department stores that had long served as anchor tenants. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Events 278

Events Food and Beverages Beauty and Health Small Business Retail 278

PFS

JANUARY 22, 2020

Learning: In order to overcome potential Brexit disruption in 2020, without the need for permanent investment, temporary distribution solutions will be a crucial and cost-effective tool for reaching customers across seas. The demand for omnichannel fulfilment. Concern for sustainability.

eCommerce 52

eCommerce Beauty and Health Fulfillment Order Fulfillment 52

365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. My focus will be to accelerate and enhance customer experience, as well as drive awareness and consideration for this unique platform.”. Secret Sales has also recruited Sarah Savva as External Relationships Director.

Fashion 65

Fashion Multichannel Department Stores eCommerce 65

Steve Dennis

JANUARY 19, 2022

Store openings exceeded closings for the first time in several years Legacy retailers across a spectrum of categories and formats opened thousands of new locations, and many recognized the hybrid role stores (as advertising, fulfillment centers, etc.) play in driving brand success and invested heavily in existing locations.

eCommerce 60

eCommerce Retail Multi-channel Fulfillment 60

Etail Solutions

MAY 18, 2021

Even if an in house operation was able to support a small Direct To Consumer operation in a corner of the warehouse, expanding this to a large scale and maintaining the much different requirements for successful ongoing Ecommerce fulfillment operations are not the same thing. Distributed Logistics. Warehouse Automation & Robotics.

Fulfillment 69

Fulfillment Operations eCommerce Supplies 69

Ecommerce Platforms

MARCH 18, 2023

For instance, an ecommerce store owner can choose to manufacture products themselves, or they can work with dropshipping or print-on-demand manufacturers to handle production and fulfilment on their behalf. With ecommerce stores, you’re free to appeal to as many consumers as you like, all over the world.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 241

Other Customer Experience Omnichannel Customer 241

Sailthru

MARCH 8, 2018

They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. The research firm graded the brands based websites, store locators, fulfillment, ecommerce, email, mobile, and social media. Who’s winning? L2 analyzed 112 brands in the U.S.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

lateshipment

OCTOBER 16, 2020

Digital transformation (Brick-to-Click) – A recent report by IBM states that the pandemic has accelerated the shift to digital shopping by roughly 5 years; the same report also indicates that by 2020, department stores will decline by 60% while e-commerce will grow by nearly 20%. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. What does the Future Hold?

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Retail TouchPoints

OCTOBER 21, 2020

As more consumers relied on ecommerce during lockdowns, many first-time users discovered its ease and convenience, making it more crucial for brick-and-mortar stores to differentiate their experiences. With store closures, brands and retailers have had to bolster their omnichannel strategies.

Sporting Goods 160

Sporting Goods Retail Omnichannel Consumer 160

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Retail 236

Retail Apparel Clothing Specialty Retailers 236

Retail TouchPoints

AUGUST 5, 2020

In interviews with The Rainbow Group , a shopping center company and department store in China, they reported that they quickly upgraded their digital capacity, rebranded the company as a digital-first brand and changed their go-to-market strategy, all in 60 days.

Retail 251

Retail Supplies eCommerce Department Stores 251